购买以太坊或任何其他加密货币后自动退款。所以我被收取了费用,当然我在那里损失了我的钱。此外,他们以 USDC 形式向我退款,然后当我尝试将其转出时,他们等待了五个小时,很可能暂时无法解决这个问题。客户服务很糟糕,你得到的只是自动回复电子邮件。这是废话废话远离。
*一堆废话回应。现在等待 13 个小时。
哦,相信我,一旦你们履行了你们的义务,我的账户就会被关闭。这甚至不是一笔交易。这是一笔退款,我被迫将钱退回我的外部钱包,而且花了这么长时间。不应有任何交易正在接受审查。这绝对是垃圾
14小时退款太荒谬了
Metal Pay 回复2026-08-06Thank you for your patience.
We sincerely apologize for the delay with your cryptocurrency withdrawal. While we understand that waiting can be frustrating, please note that, as outlined in our Terms and Conditions (https://www.metalpay.com/terms) and shown in the attached screenshot, we reserve the right to review transactions when necessary. These reviews may occasionally result in processing delays.
Our team is actively working on your withdrawal, and we will complete the process as soon as possible.
We also noticed that you left a negative review regarding our customer support. We respect your feedback; however, we would like to point out that our team responded to each of your inquiries promptly and has continued to provide updates throughout the review process. While we understand your dissatisfaction with the delay, the review itself is being conducted in accordance with our stated terms.
If you feel that our services no longer meet your expectations, you are free to close your account at any time after any outstanding obligations have been completed. Of course, we hope to resolve this matter promptly and continue serving you.
Thank you for your understanding and patience.