Xiaomi Corporation is a Chinese multinational electronics company founded in April 2010 and headquartered in Beijing. Xiaomi makes and invests in smartphones, mobile apps, laptops, home appliances, bags, shoes, consumer electronics, and many other products.
Most reviewers were let down by their experience overall, expressing deep frustration with the brand. Many people were dissatisfied with the customer service, complaining about unhelpful support, broken promises, and lengthy repair delays. Consumers also reported frustrating hardware flaws, intrusive advertisements, software bugs, and unexpected device failures after just a few months of use.
Some reviewers were happy with the overall device performance, praising the bright displays and smooth everyday functionality for the price. A few other people also felt that the cameras took clean photos and that the devices offered good value for budget buyers.
I would like to share my bad experience with xiaomi Company
I bought a 20,000mAh Redmi 18W Fast charge power bank and Redmi Buds 3 on 5/2/2023 from Mi store in san stephano mall Alexandria Egypt and on the same day I travelled to Dubai UAE and I didn't try the power until I reached dubai (because of my trust in Mi products) and once I got the power bank out of it's case to charge it... I was shocked the power bank doesn't work and the lamps don't blink so it neither charges nor getting charged and on the next day 6/2/2023 I went to Mi store at burjman mall in Dubai and the sales Representative there checked the power bank and he told me unfortunately sir it doesn't work and I can't help you since the store offers local warranty only however I have got the case of the power bank and the purchase invoice as well.
I have sent an email to xiaomi global customer service on 11/2/2023
and they aksed me to follow some troubleshooting instructions and I have already done that before from my end and the sales representative of the store that I visited did the same as well but it was useless so they send another email stating that I should arrange an appointment with my point of purchase to fix their faulty product because the retailer is the one who is responsible for fixing the problem so should I do that since I am staying in Dubai for meanwhile and the purchase point was in Alexandria Egypt and I sent them several emails stating that I am busy and stay most of the time remote areas so the power bank is essential for me but they just keep saying contact your point of purchase.
I didn't ask for a reimbursement for the inconvenience despite of my right to ask for but I have just asked to get my problem solved on the contrary they did nothing regarding the problem and they didn't offer any sort of assistance...
I won't buy any of their products in the future... worst costumer experience ever...
I bought a 4A TV from Flipkart, after some months there was an issue with the that. Suddenly the display was crashed, I had called them several times to speak to the managers but none of them was able to solve the issue. After 4 weeks when I called them again to check upon the request for technician visit, they informed that it will be done today, tomorrow, within 48 hours blah blah blah.....
Even after the request took more than 2 months to get the technician visit.
Worst website, No help.
Worst experience ever.
Order status on preparing for shipment for over a week.
Contacted support multiple times, they made all kinds off promises.
When i wanted to cancel the order through support they changed the status of the order so i couldn't cancel it anymore which i find insane. Received a none working tracking code.
Never order here.
I'm pretty satisfied by my shopping experience at ( Mi France and Mi Spain )
The app is not great but there is often good deals and the Mi point are pretty handy
my complaint no: WXIN2301070002204, this is very bad to say that i have purchased the mobile
on 04/12/2022 and the 3rd day for the software issue facing and the same issue faced on next day but that time you have promised for the replacement, but you have given my same mobile, after one month now incoming call issue, hanging issue, sound issue on the same set, now the team as promised for the replacement that also after 10days how come i have to believe that team will provide the ner replacement, and the same without mobile we have to wait for 10days,
we request you please provide stand by set for that 10days are give me one month warranty what i have lose my patience we have paying the EMI for that set on time but in this time twice mobile has got issue, kindly provide the new set ASAP,
i feel xiaomi have violated uk law by refusing to repair my scooter
xiaomihave refused to repair my xiaomi electric scooter which is under warranty. unless i pay their repair centre called sbe ltd over £100.
This is illegal under Under Consumer Rights Act 2015 goods have to be fit for purpose and satisfactory quality.
I have bought an xiaomi electric scooter. it comes with a 2 year warranty. xiaomi uses a third party for the repairs called sbe ltd company number 03203217. this company is violating uk law. they have refused to do the repair based on oxidation damage. and software being corrupted.
the scooter has only had normal use and therefore if oxidation has happened due to moisture in the air and the components of the scooter not being made or sealed properly this needs to be repaired without cost. Under Consumer Rights Act 2015 goods have to be fit for purpose and satisfactory quality. a scooter is meant to be ridden on in hot or cold weather and therefore components if not sealed properly can oxidize from the atmosphere. furthermore the scooter software was upgraded through the official app in the normal manner. if it gets corrupted this way then this comes under the consumer act once again and needs to be repaired for free.
this company is violating uk law by placing a blanket rule that any issues related to software corruption or oxidation is not covered under warranty.
this needs to be stopped immediately.
my scooter is an xiaomi essentials, serial no: 25702/00225730 repair no: WB-MI-0039321-001.
Appalling. Poco X3 Pro completely failed lost data.
Phone still under warranty.
Received a quote for repair of £247 - this is more than initial cost of phone. They alleged swollen battery. Phone has been protected from moisture & moderate usage. It is promoted as a phone for gaming yet it got hot whilst gaming.
I will be pursuing further action as others have highlighted this issue.
Do not buy from this company unless you could afford to junk phone after 11 months.
Feel very let down. Thank goodness I had not brought a second phone from Xiaomi.
Avoid the Xiaomi phones -you may pay more for Sony/Apple /Samsung but on a cost per year they work out better & safer.
Update January 8th ref 1 3110 7119900001
Have had a few more conversations with Xiaomi in early January. I was asked if I had dropped my phone. Fortunately I had taken numerous pictures of the phone from all angles prior to sending it for repair. In December when organising the repair I had questioned the security of sending the phone in just a padded jiffy bag repair team had sent. Prior to sending I had added a cardboard sleeve in the bag to further protect the phone.
Photos of excellent condition of phone immediately before sending for repair were forwarded to Xiaomi for escalation to support my case that it was not user damage. During my last call I was informed Xiaomi would now repair the phone under warranty.
I am still waiting for the return of my phone. During my initial call a compensation payment of £20 voucher to use on another Xiaomi phone had been suggested. The call centre operator immediately offered £15. No voucher has been received and this was raised three times. I look forward to them now addressing this
Obviously I am relieved the phone is now being repaired under warranty. Prior to the phone failing I was delighted with its functionality, speed & power. However it failed without any warning signs which has not happened to other phones I have owned.
It's been a major inconvenience to be without my phone and it has caused me some difficulty as I had to buy another phone at an expensive time of the year.
I would urge anyone in this situation to take numerous photos from all angles of any phone sent in for service
Xiaomi Global 回复2023-01-05
Hi Dear. Thanks for your review. Please send us more information so we are able to look into this for you. Thank you. Have a nice day.
DONT EVER BUY!!! The most crap and useless phone EVER…
The most crap and useless phone EVER owned. They say we need to stop littering our planet. Let's start from Xiaomi. I mean, anyway I don't remember anything that China has done right. Cheap is, cheap will be, and perhaps the main cause of littering our planet. China should honestly stop producing rubbish!!!!!!
Amazing value for money, I have a redmi watch 2 lite, and a remdi note 10 5g. I got them both in a sale, but they cost £150 to get them both, which is amazing.
Xiaomi Global 回复2022-11-08
Hi George, thanks for your positive review, hope you enjoy using your new Xiaomi phone.
I've bought Xiaomi phones from Amazon and love the products. But when looking for a newer model I was having issues on eBay and Amazon was more expensive.
So, I went straight to Xiaomi UK, saw the phone I was after and there was a deal on. I got the Note 10 Pro for £149 instead of £269. I'd read mixed reviews but took the plunge anyway. Phone arrived in 2 days, and is brilliant.
I had a bad experience with my Redmi 9t, the phone died after a simple restart. But considering that it was still in its warranty period I must say that overall I was pleased with the phone and with the service that refunded my initial payment.
This is a good, high-quality and cheap technique. I use smart sockets, light bulbs and vacuum cleaners from this company. During the operation only positive emotions.
I see a lot of bad reviews but to be honest they have been great for me I have 3 different Xiaomi phones in my household one had issues with network contacted Xiaomi and they offered to repair it, now its back like new
so just want to thank them for being supportive quite surprised with the negative reviews as there phones are highly rated in the consumer market
maybe just contact them they might be able to help
I had an extremely disgusting experience at the store in Madrid C. de Carretas, 5, 28012 ( Balmore Atlantic SLU, NIF B67035824) is this really the official representative of your brand? Because if so this is a very filthy presentation of your product, this is an absolute scam.
Yesterday I bought a phone from them absolutely without warning I was obliged to sign documents, which later turned out to be insurance for a year for 270 euros.
They promised to send me an invoice for the purchase, but instead, they sent me a contract with an insurance company CELSIDE.
When I tried to ask this question in the store, the staff behaved inappropriately, insulting me and making fun of me in a very vulgar way. I think this is confirmed by video cameras in the store.
Please, could you kindly explain to me, is this the policy of your company or Balmore Atlantic SLU, NIF B67035824 Madrid C. de Carretas, 5 illegally selling your product, deceiving customers into taking out substantially expensive insurance on them without warning?
I'd like to note to brand products I have no complaints about.
Super phone Poco X3 now 2 years in use and very happy with it. dropped it so many times and its still working without any cracks in screen. Can compete with competitors where you pay 600-700 euros for a similar device. Can't wait to test the X4 pro 5g.
I am surprised how well everything Xiaomi is for the price.
I have an android phone, humidity sensor, tire inflator, airdots (not the best for the daily drive but perfect as an extra for that price definitely worth it),nin contact thermometer
Hi Henry. Thank you for your review. We really welcome your feedback and promise to keep trying to improve your customer experience. Have a nice day.
If you have any questions, please contact us on below, our service team will look into it ASAP. E-mail: [email protected] Tel: 0800 916 0561 Web Chat: https://www.mi.com/uk/service/support/
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