I’m truly sorry for how this experience has unfolded, especially after you were promised a complimentary reprint and then didn’t hear back from us. We completely understand why you’re frustrated, and this is not the level of care or communication we want you to receive. We'll reach out to you via email shortly so we can personally follow up on your case and work toward getting this resolved. Thank you for giving us the opportunity to make this right.
We’re really sorry to hear that your book arrived looking blurry and washed out, especially after you chose Mixbook expecting the quality shown in our products and took the time to use a coupon to make your order more worthwhile. We understand how disappointing it is when the finished book doesn’t match your expectations, and we’d genuinely appreciate the chance to look into this for you. Please reach out to us at [email protected] with your order details so our team can review what happened and see how we can help.
在我的相册的最后一页上，打印后出现了 Mixbook 徽标。它在编辑或预览阶段不可见。 It did NOT appear on my first printing.它确实出现在我的第二次打印中，就在我写的文本之上，挡住了文本。
当我联系 Mixbook 询问此事时，他们提出重印，但随后就消失得无影无踪。我曾尝试重新建立联系，但所有努力都被忽视了。由此我认为，他们的“100%幸福”策略只不过是营销胡言乱语。 I’ve been stiffed and don’t like it.
这是我们从 Mixbook 订购的第二本书，由于一些质量和设计缺陷，我们的第二本书没有达到我们的期望。我联系了 Mixbook 客户服务，他们非常支持解决问题，并提供了出色的支持来满足我们的期望。在得知问题后，他们免费重印了新的写真集。 他们的主要重点是确保最终产品完美地反映客户的愿景。 I would recommend Mixbook to everyone!
