Mixbook (mixbook.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Media & Publishing and its reputation is good. 77% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 61% of negative reviews. Last updated 2026-08-10.
What people say
M
Megan Ross · 2 reviews · Experienced 2026-07-01 ·
★★★★★
Mixbook Ghosted me after promising me a reprint
I let Mixbook know that our book was printed incorrectly. They tried to offer a reprint for 50%. I said that’s absurd.. so they promised a reprint for free. And then GHOSTED me. Worst customer service on earth. Would give them negative stars if I could. Have posted our conversations for my 20k followers so no one makes the same mistake I did.
Reply from Mixbook2026-08-07
I’m truly sorry for how this experience has unfolded, especially after you were promised a complimentary reprint and then didn’t hear back from us. We completely understand why you’re frustrated, and this is not the level of care or communication we want you to receive. We'll reach out to you via email shortly so we can personally follow up on your case and work toward getting this resolved. Thank you for giving us the opportunity to make this right.
Very easy! I continue to use this company for all my books.
S
Sarah · 3 reviews · Experienced 2026-08-05 ·
★★★★★
The quality is not good
The quality is nothing like they advertised. The pictures come out blurry and washed out. It feels like a cheap knock off of CEWE. I’m sticking with CEWE in the future, worth paying more for higher quality.
I used a coupon for Mixbook and it still was expensive for what I received.
Reply from Mixbook2026-08-07
We’re really sorry to hear that your book arrived looking blurry and washed out, especially after you chose Mixbook expecting the quality shown in our products and took the time to use a coupon to make your order more worthwhile. We understand how disappointing it is when the finished book doesn’t match your expectations, and we’d genuinely appreciate the chance to look into this for you. Please reach out to us at [email protected] with your order details so our team can review what happened and see how we can help.
G
Gaylezey · 3 reviews · Experienced 2026-07-20 ·
★★★★★
I love this company
I love this company! I created a photo book and asked my Hubby to review it for errors in descriptions. He did and I ordered 7 copies of the book for all the folks we visited.
When it came I saw that there was a misspelled word on the cover!
Neither one of us had caught it. I was devastated! But when I called, The Mixbook staff looked at it and said “We will send you 7 reprinted books”. I could not believe my ears! I am so Thankful!
在我的相册的最后一页上,打印后出现了 Mixbook 徽标。它在编辑或预览阶段不可见。 It did NOT appear on my first printing.它确实出现在我的第二次打印中,就在我写的文本之上,挡住了文本。
当我联系 Mixbook 询问此事时,他们提出重印,但随后就消失得无影无踪。我曾尝试重新建立联系,但所有努力都被忽视了。由此我认为,他们的“100%幸福”策略只不过是营销胡言乱语。 I’ve been stiffed and don’t like it.
这是我们从 Mixbook 订购的第二本书,由于一些质量和设计缺陷,我们的第二本书没有达到我们的期望。我联系了 Mixbook 客户服务,他们非常支持解决问题,并提供了出色的支持来满足我们的期望。在得知问题后,他们免费重印了新的写真集。 他们的主要重点是确保最终产品完美地反映客户的愿景。 I would recommend Mixbook to everyone!