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Media & Publishing

Mixbook

200 reviews

4.1200 reviews
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About Mixbook

Data updated
Website
mixbook.com
Category
Media & Publishing
Location
United States · Redwood City
Status
Unclaimed
Last 12 months
200 reviews
Replies to negative
61% (25/41)
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Is Mixbook legit?

Mixbook (mixbook.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Media & Publishing and its reputation is good. 77% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 61% of negative reviews. Last updated 2026-08-10.

What people say

M
Megan Ross · 2 reviews · Experienced 2026-07-01 ·

Mixbook Ghosted me after promising me a reprint

I let Mixbook know that our book was printed incorrectly. They tried to offer a reprint for 50%. I said that’s absurd.. so they promised a reprint for free. And then GHOSTED me. Worst customer service on earth. Would give them negative stars if I could. Have posted our conversations for my 20k followers so no one makes the same mistake I did.

Reply from Mixbook2026-08-07

I’m truly sorry for how this experience has unfolded, especially after you were promised a complimentary reprint and then didn’t hear back from us. We completely understand why you’re frustrated, and this is not the level of care or communication we want you to receive. We'll reach out to you via email shortly so we can personally follow up on your case and work toward getting this resolved. Thank you for giving us the opportunity to make this right.

M
Mixbook · 1 review · Verified · Experienced 2026-07-17 ·

Very easy

Very easy! I continue to use this company for all my books.

S
Sarah · 3 reviews · Experienced 2026-08-05 ·

The quality is not good

The quality is nothing like they advertised. The pictures come out blurry and washed out. It feels like a cheap knock off of CEWE. I’m sticking with CEWE in the future, worth paying more for higher quality. I used a coupon for Mixbook and it still was expensive for what I received.

Reply from Mixbook2026-08-07

We’re really sorry to hear that your book arrived looking blurry and washed out, especially after you chose Mixbook expecting the quality shown in our products and took the time to use a coupon to make your order more worthwhile. We understand how disappointing it is when the finished book doesn’t match your expectations, and we’d genuinely appreciate the chance to look into this for you. Please reach out to us at [email protected] with your order details so our team can review what happened and see how we can help.

G
Gaylezey · 3 reviews · Experienced 2026-07-20 ·

I love this company

I love this company! I created a photo book and asked my Hubby to review it for errors in descriptions. He did and I ordered 7 copies of the book for all the folks we visited. When it came I saw that there was a misspelled word on the cover! Neither one of us had caught it. I was devastated! But when I called, The Mixbook staff looked at it and said “We will send you 7 reprinted books”. I could not believe my ears! I am so Thankful!

iPad 平台较差

我过去用过 Shutterfly,但在 iPad 上用起来很痛苦。 谷歌暗示 Mixbook 有一个更好的 iPad 平台,但这绝对是不真实的。 我无法插入省略号,甚至无法插入 3 个句号。 CS花了很长时间才修复。 这是...使用电脑。 如果没有电脑,也无法调整背景的不透明度。 由于网络问题,我无法在不使用...你猜对了...电脑的情况下上传照片。 与我过去创作的其他书相比,编写这本书花费了更长的时间。 当它最终完成时,我订购了它,他们从我的信用卡中扣款,然后否认我已经下了订单。 如果您喜欢旋转轮子,那么这个网站就是适合您的。

我自己永远也不可能把它做得这么好!

我使用故事模式制作了一本关于我家人科罗拉多之旅的相册,哇! I never could have made it as nice myself.我喜欢如何获得多种设计选项,并且能够编辑和自定义所有内容。

100%的幸福?没有!

在我的相册的最后一页上,打印后出现了 Mixbook 徽标。它在编辑或预览阶段不可见。 It did NOT appear on my first printing.它确实出现在我的第二次打印中,就在我写的文本之上,挡住了文本。 当我联系 Mixbook 询问此事时,他们提出重印,但随后就消失得无影无踪。我曾尝试重新建立联系,但所有努力都被忽视了。由此我认为,他们的“100%幸福”策略只不过是营销胡言乱语。 I’ve been stiffed and don’t like it.

第二份混合书订单

这是我们从 Mixbook 订购的第二本书,由于一些质量和设计缺陷,我们的第二本书没有达到我们的期望。我联系了 Mixbook 客户服务,他们非常支持解决问题,并提供了出色的支持来满足我们的期望。在得知问题后,他们免费重印了新的写真集。 他们的主要重点是确保最终产品完美地反映客户的愿景。 I would recommend Mixbook to everyone!

印刷质量很差

我最近收到一本质量很差的相册 - 我付了他们最高价值的纸张的钱。印刷质量不可接受,封面上的文字完全错位,平放的页面没有正确粘合在一起。我提供了显示每个问题的详细照片。 经过大约一个小时通过实时聊天与您的一位客户服务代理交谈,并获得各种折扣代码后,问题得到了全面审查,代理最终同意向我退款,并告知我将在 5-7 天内处理。同时我还被告知要继续订购一本替换书。 我已要求提供与您的代理人的聊天记录作为我的记录。如果您愿意安排通话,我也很乐意通过电话与某人讨论这个问题。 桌面软件非常出色,但如果质量不高,那就完全是浪费时间。

Mixbook - 永远是我的第一选择

对我来说,Mixbook 仍然是首屈一指的相册公司。 Mixbook 具有大量模板、背景和贴纸,易于使用,可产生专业的效果。 最近,我什至使用 Mixbook 创建了一本故事书,其中有几页文字并配有插图。不能更快乐了! Mixbook 始终是我的第一选择。

用户体验不佳 - 选项仅是基本选项

我使用 MixBook 是因为它说我可以与其他人分享我的书,以便他们可以评论和购买。 Mixbook 应用程序并不直观,增强功能/背景等也很少。当我尝试与家人分享我的项目(照片书)时,Mixbook 从未发送过链接。我试了几次。 在聊天中,我被告知除非每个人(14 人)都加入 Mixbook,否则我无法分享!当我开始使用该应用程序时,我并没有被告知。 最终,他们不得不向我发送一个链接,让我将自己发送给我的家人。 我可以在任何项目应用程序中做到这一点,其中大多数都比 Mixbook 好得多。 不要浪费时间使用 Mixbook。 他们只提供最少的选择,客户服务的等待时间很长,而且很多抱歉都没有解决问题。 远离 Mixbook。

美丽的纪念品

我对通过 Mixbook 创建的这本精美的书感到非常高兴。两个多月以来,从我女儿的未婚夫向我和我的丈夫求婚,直到他求婚那天,我一直在写私人日记。我记录了所有幕后时刻——兴奋、情绪、他对购买完美戒指的紧张、他对她可能会发现的恐惧,以及他在秘密计划每一个细节时所付出的令人难以置信的谨慎,包括聘请摄影师来捕捉求婚。 能够将这些记忆变成专业的纪念品是非常有意义的。完成的专辑超出了我的所有预期。印刷质量令人惊叹,色彩鲜艳,页面厚实而奢华,封面绝对漂亮。它真的感觉就像是我女儿和子孙后代都会珍惜的传家宝。 Mixbook 让创造如此个性化和特别的东西变得容易,最终的产品非常壮观。我强烈推荐 Mixbook 给那些想要在一本美丽、高品质的相册中保存生活中最珍贵回忆的人。