Molchanovs International is dedicated to sharing our passion for freediving with the world. Our mission is to elevate the expertise of freedivers at all levels through comprehensive training programs and resources, foster vibrant global and local freediving communities that inspire and support enthusiasts, and develop cutting-edge gear that ensures the best possible underwater experience. Join us in exploring the depths and embracing the freediving lifestyle!
Reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that the items are comfortable, beautifully designed, and perform reliably well during water sessions. Furthermore, people often highlight the remarkably fast delivery times and the supportive, efficient customer service team who are always ready to help.
Some reviewers were not happy with the delivery process, mentioning delayed shipments, missing tracking information, and packages getting stuck at customs. A few consumers also noted frustrating experiences regarding customer support communication, reporting slow replies or a complete lack of response when trying to modify active orders.
I ordered two hard monofin cases and only one of them came. The one that came is damaged and the zipper does not work. I have emailed the help center with no reply. Very disappointed by the quality of product and customer service. If no one from Molchanov responses I will have to report this company as fraud
molchanovs.com 回复2024-10-25
Hi Nicole,
Thank you for your feedback. We’re very sorry to hear about the issues with your order. We’ve coordinated with our team, and the replacement cases have been arranged, along with a return label for the original case.
Please know we’re committed to fully resolving this and are here to support you every step of the way. Thank you for your patience, and don’t hesitate to reach out if you have any further questions in the meantime.
Best regards,
The Molchanovs Team
Hi Michael,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our service and fast delivery!
Best regards,
Molchanovs Team
My experience with Molchanovs so far has been distressing, horrific, sad, and depressing. Receiving damaged products and being required to cover customs fees for replacement and delays affected me badly.This has been going on for about 2 months. Didn't expect this from Molchanovs. Not happy at all.
molchanovs.com 回复2024-09-23
Hello Tony!
We are saddened to hear about your disappointment. The situation you faced with DHL was shocking for us as well. The replacement parcel was sent with the relevant shipping invoice, and it was DHL's mistake to calculate extremely high taxes as they had calculated originally. However, we filed an appeal, the taxes were recalculated, and Molchanovs paid them.
Unfortunately, some things are out of our control, and we can't ensure they run smoothly and quickly. Despite the complication, our team was in contact with you throughout this time, and we did our best to solve the case.
The courier company should release and deliver the parcel soon.
We apologize for all the inconvenience caused.
Best regards,
Molchanovs Team
Hi Richard!
Thank you for your feedback! We’re glad to hear that our honest and straightforward communication resonated with you.
Happy diving,
Molchanovs Freediving
I've ordered so much gear from Molchanovs - mask, snorkel, wetsuit, silicone bifins/monofin, carbon bifins, and a fiberglass monofin, all on separate orders at separate times.
When there are delays, Molchanovs is very prompt in notifying me and letting me know when I should take action. Gear arrives packaged very well (I've received broken bifins before from another company, so I'm very conscious about how items are shipped). There was one time I had an issue with a product upon arrival, but after I took photos and notified Molchanovs, they sent me a replacement very quickly.
I've ordered gear from quite a few brands and online shops, and I'd say Molchanovs is consistently reliable. Plus, their gear is truly premium - expensive, yes, but you get what you pay for! And their customer service speaks for itself.
molchanovs.com 回复2024-07-16
Hi, Kristina!
Thank you so much for your detailed and thoughtful review! We're thrilled to hear about your positive experiences with Molchanovs and that our communication and packaging have met your expectations. We strive to ensure that all our gear reaches you in perfect condition and are glad we could quickly resolve the one issue you encountered.
Your recognition of our customer service and the quality of our gear means a lot to us. We appreciate your continued support and look forward to serving you again in the future!
Happy diving!
I have reached out to info and to Anna for support on a lost package several times and have had very little communication. Extremely frustrating. I would like a refund as I have not yet received the fins.
molchanovs.com 回复2024-07-16
Hi Natalia,
Thank you for your feedback, and we're sorry to hear about your experience. We understand your frustration and are committed to resolving this issue promptly. Anna is currently in touch with you to provide the necessary support and updates.
Rest assured, we will proceed with your order accordingly to ensure you receive your fins or a refund as soon as possible. Thank you for bringing this to our attention, and we appreciate your patience.
Best regards,
Molchanovs Freediving
I hope you will understand my concerns about shipping fees and customs duties. It can indeed be frustrating when costs add up unexpectedly. While I don't have direct control over shipping fees, I recommend considering the following options:
1. Customs Duties Integration: Partnering with a courier that includes customs duties in the delivery cost could simplify the process for you. This way, we will pay a single fee upfront, avoiding surprises later.
2. Shipping Fee Adjustments: Some platforms, have introduced adjustments to simplify shipping fee charges. For instance:
- Wrong Weight Adjustment: If your parcel's actual weight differs from the declared weight, there might be an adjustment¹.
- Shipping Fee Voucher by Seller: This reflects the cost of your store's Free Shipping promotion.
Remember that shipping fees are influenced by various factors, including parcel weight, dimensions, and shipping method. While we can't directly change these fees, I hope these suggestions help us find a more cost-effective solution. 😊📦
molchanovs.com 回复2024-07-16
Hi Marlon,
Thank you for sharing your feedback and suggestions regarding shipping fees. We understand that unexpected costs can be frustrating.
We appreciate you taking the time to outline potential solutions. We are always looking for ways to improve our customers’ experience and will definitely consider your ideas.
While we don't have complete control over external factors like customs duties, we will actively explore partnerships and strategies to simplify the process and increase transparency for our customers.
Best regards,
Molchanovs Freediving
High quality freediving equipment designed for freedivers. The customer service team are helpful and answer questions about product suitability. I also love the Molchanovs Education System (and teach it). It is the most comprehensive freediving education system on the market and the only one that is investing in continued development and updating materials and resources.
molchanovs.com 回复2024-07-16
Hi Amanda,
Thank you so much for your wonderful review! We're thrilled to be your favorite freediving brand and that you find our equipment to be of high quality. It's great to hear that our customer service team has been helpful in addressing your questions. We're also delighted that you love and teach the Molchanovs Education System. Your appreciation for our comprehensive and continually evolving educational resources means a lot to us.
Thank you for your support and dedication to the sport!
Happy diving!
gave 4star just for the delay. the staff were very professioal and friendly,. equipments are super
molchanovs.com 回复2024-07-16
Hi Raffi,
Thank you for your review! We're glad to hear you had a good experience and appreciated our professional and friendly staff, as well as the quality of our equipment. We apologize for the delay and are continually working to improve our shipping times. Your feedback is valuable to us, and we hope to provide you with a 5-star experience next time.
Thank you for choosing Molchanovs!
I’m slowly replacing all my freediving gear with Molchanovs products. I started with the hyper bifins which have by FAR the most comfy foot pockets of any fin around, plus great performance. Then I bought a mono for the same reasons: comfort and performance. The nose clips are the strongest and lowest profile around. Recently I added a sport 2.5mm wetsuit to the collection: way warmer (and cheaper) than my 3mm from another brand, and so soft and stretchy to boot. Finally, I got me a pair of silicone training fins which are perfect for chucking in a shoulder bag when you are going to train after work, or for a quick weekend away fun diving.
molchanovs.com 回复2024-07-16
Hi Thomas,
Thank you for your fantastic review! We're thrilled to hear you're enjoying our products and that they've been such great additions to your freediving gear. It's wonderful to know that the comfort and performance of our Hyper Bifins, monofins, and nose clips have met your expectations. We're also glad to hear the Sport 2.5mm wetsuit and silicone training fins are enhancing your diving experiences. Your support and positive feedback mean the world to us.
Happy diving, and thank you for choosing Molchanovs!
It took forever to receive it. Actually I am still waiting
molchanovs.com 回复2024-07-09
Hi Indre,
Thank you for your feedback. We're sorry to hear about the delay with your order. Our team will reach out to you via email with updates on your order status. Please check your spam folder if you don't see an email from us soon.
Thank you for your patience.
Best regards,
Molchanovs Freediving
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