Mood

Hi Gary, We're sorry to hear how frustrating this experience has been. We understand why you would be disappointed, especially given the circumstances you described. We recognize that this wasn't the outcome you were hoping for, and we appreciate you taking the time to share your perspective. Thank you for giving Mood a try, and we wish you all the best moving forward. ~Mood Cannabis Concierge Team

Hi JB, Thank you for taking the time to share your experience. We're very sorry to hear about the frustration surrounding your missing package and the interactions you had with our support team. We understand that not receiving an order is stressful enough on its own, and it's clear that our communication and handling of the situation did not meet your expectations. We strive to provide helpful, respectful, and consistent support, and we're disappointed to hear that you felt dismissed, received conflicting information, and were unable to get the assistance you needed. That's not the experience we want any customer to have. We also take concerns regarding missing shipments and customer service interactions seriously. We'd appreciate the opportunity to review your case in detail, including the communication you've described, so we can better understand what happened and address any unresolved issues. Please reach out to us directly at [email protected] with your order information, and a member of our team will be happy to investigate further. Thank you for bringing this feedback to our attention. It helps us identify opportunities to improve both our processes and the customer experience. ~Mood Cannabis Concierge Team

Hi Adam, We’re very sorry to hear your order arrived incomplete, especially since you mentioned this isn’t the first issue you’ve experienced. We understand how frustrating that must be, and that’s not the standard we aim to provide. Please reach out to us at [email protected] with your order details so our team can review the missing items and work toward a resolution as quickly as possible. We appreciate you bringing this to our attention and the opportunity to make it right. ~Mood Cannabis Concierge Team

Hi Kaati, We’re truly sorry to hear this, especially after so many positive experiences with us previously. We understand how disappointing it is to feel let down when an issue arises, particularly as a loyal customer who has supported and recommended our brand. While our policies do include time limitations for certain resolutions, we recognize that the experience you described, especially the back-and-forth communication, did not leave you feeling valued, and for that, we sincerely apologize. Your feedback is important and will be shared with our team as we continue working to improve both our support process and communication. Thank you for taking the time to share your experience with us. ~Mood Cannabis Concierge Team

Hi Kyle, We’re sorry to hear about your experience and understand how frustrating unwanted calls can feel. That’s never our intention. We’d like to make sure your communication preferences are updated correctly right away. Please reach out to us at [email protected] with your contact information so we can review this and ensure your number is removed from any outreach lists if requested. Thank you for bringing this to our attention. ~Mood Cannabis Concierge Team

Hi Steve, We’re very sorry to hear about your experience and that you feel let down by both the product and the support you received. That’s not the standard we aim to uphold. We understand your concern regarding the return process and how important clear communication is in situations like this. We’d appreciate the opportunity to review what happened in more detail and see where things went wrong. Please reach out to us at [email protected] with your order information so we can investigate this properly. We appreciate you taking the time to share your feedback. ~Mood Cannabis Concierge Team

Hi Mark, We’re very sorry to hear about your experience and understand how frustrating it is when an expected discount isn’t applied. That’s not the experience we want for our customers. We’d like the opportunity to review both orders and ensure everything was handled correctly. Please reach out to us at [email protected] with your order details so we can take a closer look and make this right. We appreciate you bringing this to our attention. ~Mood Cannabis Concierge Team

Hi there, You’re in the right place. We’re glad you’re exploring natural ways to support better sleep. Finding something that helps you unwind and rest more easily can make all the difference. Thanks for considering Mood to be part of your routine. ~Mood Cannabis Concierge Team

Hi Daniel, We’re sorry to hear about this. We understand how frustrating it is when a cancellation doesn’t go through as expected. That’s not the experience we want for our customers. We’d like to take a closer look and make sure this is resolved promptly, including reviewing the billing in question. Please reach out to us at [email protected] with your account details so we can address this right away. We appreciate you bringing this to our attention and the opportunity to make it right. ~Mood Cannabis Concierge Team

Hi Sandy, Thank you for taking the time to share your experience. We’re glad to hear you’ve had no issues with our products, but we’re very sorry for the frustration you encountered while trying to get a clear answer. That’s not the level of service we aim to provide, especially when it comes to straightforward questions. We understand how disappointing it must have been to spend that much time without resolution. Your feedback is important, and we’ll be sharing it with our team to improve both clarity and efficiency moving forward. If you’re open to it, we’d appreciate the chance to look into your order and provide a clear explanation. Please reach out to us at [email protected]. ~Mood Cannabis Concierge Team

Hi there, Thank you so much for the kind words and recommendation! We’re thrilled to hear everything from the website experience to shipping hit the mark. We couldn’t be happier to have you as part of the Mood community. Thanks again for your support! ~Mood Cannabis Concierge Team

Hi John, We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. This is not the level of quality or service we aim to provide, and we take concerns like yours seriously. We’d welcome the opportunity to better understand what happened and address any issues directly. Please reach out to our support team at [email protected] so we can review your experience in more detail. ~Mood Cannabis Concierge Team

Hi Emily, Never disappointed is exactly what we love to hear. Thank you for your continued support. We’re so glad your orders arrive quickly and just as they should. We truly appreciate you choosing Mood time and time again. ~Mood Cannabis Concierge Team

Hi Tamaman, Thank you so much for your continued support over the past year, which truly means a lot to us. We’re thrilled to hear you’ve consistently had a great experience with both our products and customer service. Delivering that boutique feel while still offering great value is exactly what we aim for, so it’s wonderful to know that’s come through. We appreciate you being part of the Mood community! ~Mood Cannabis Concierge Team

Hi Ernie, Thank you so much for the kind words. We’re thrilled to hear our Sleep Gummies have been your go-to! Good news: our Sleep Gummies are still available to ship to Texas after March 31st. If you have any questions or need help placing an order, our team is always here to help. We truly appreciate your support and are glad to be part of your routine. ~Mood Cannabis Concierge Team

Hi Angel, Thank you for the thoughtful feedback! We’re so glad to hear our team could provide clear guidance from the moment you asked questions all the way through delivery. Making sure customers understand how our products work and what to expect is something we care a lot about. We truly appreciate your trust and are honored to be your go-to. ~Mood Cannabis Concierge Team

Hi Joseph, We’re sorry to hear your experience didn’t meet expectations. Delays with expedited shipping can certainly be frustrating, and we understand your disappointment if the delivery timeline didn’t match what you anticipated. We also recognize that products can affect people differently, but your feedback is important to us. If you’re open to it, we’d appreciate the opportunity to review your order and discuss the shipping and product concerns further. Please reach out to our support team at [email protected] so we can take a closer look and see how we can help. ~Mood Cannabis Concierge Team

Hi Jody, No worries at all, we’re just glad everything got sorted out! Thank you for coming back to update your review and for the kind words about the products (and the cookie!). We truly appreciate your support and are happy to have you with the Mood community. ~Mood Cannabis Concierge Team

Hi Jordan, We love the idea of turning an ordinary morning into a mini celebration. Bright, social, and full of life is exactly the kind of energy we hope to bring. Thanks for sharing your experience and letting Mood be part of the moment. ~Mood Cannabis Concierge Team

Hi Rebecca, Thank you so much for the kind words; they truly mean a lot to us. We’re glad to hear you’ve enjoyed both the products and the support from our team. We completely understand how frustrating changing laws can be, and we appreciate you sticking with us for as long as you could. If things change in the future, we’d be absolutely happy to welcome you back. Wishing you the very best in the meantime, and thanks again for being part of the Mood community. ~Mood Cannabis Concierge Team