Mood

Hi there, Thank you so much for the kind words! We're delighted to hear you're enjoying our products and finding great value. Knowing you feel cared for is one of the best compliments we could receive. We truly appreciate your support and are grateful to have you as part of the Mood community! ~Mood Cannabis Concierge Team

Hi Rachel, Thank you for your honest feedback. We're so glad to hear you've enjoyed our products, but we're sorry that shipping times didn't meet your expectations. We understand how important reliable delivery is, especially for subscription orders, and we're sorry that it led you to cancel. We truly appreciate the time you spent with Mood and thank you for giving us the opportunity to be part of your routine. Your feedback is valuable and helps us continue improving. ~Mood Cannabis Concierge Team

Hi Patricia, We're sorry to hear how frustrating this experience was, especially after your history as a loyal customer. We understand that being asked to complete additional verification after previous successful orders can feel unexpected. We've already reached out regarding your concerns and appreciate you taking the time to share your feedback. While additional verification may occasionally be required to help protect our customers and prevent unauthorized transactions, we understand that the experience wasn't what you expected. Thank you again for your past support and for giving us the opportunity to address your concerns. We genuinely appreciate your feedback and wish you all the best moving forward. ~Mood Cannabis Concierge Team

Hi Clint, Thank you so much for the kind words! We're delighted to hear you've been enjoying our products and that your orders have arrived promptly and well packaged. We put a lot of care into every order, so it's wonderful to know that came through. We truly appreciate your support and are so glad to have you as part of the Mood community! ~Mood Cannabis Concierge Team

Hi James, Thank you for taking the time to leave a review! We're so glad to hear you've found a peanut butter you enjoy and that it's been a positive part of your routine. It looks like this review may have been intended for a different company, as we don't make peanut butter products. We appreciate your kind words nonetheless and hope you're able to share them with the correct business; they'll surely be happy to hear them! Wishing you all the best on your wellness journey! ~Mood Cannabis Concierge Team

Hi Katrina, We're truly sorry to hear about your experience. We understand how frustrating it must have been to deal with shipping delays, conflicting information, and multiple follow-ups just to receive your order. That's not the experience we want any customer to have. We're glad to hear one of our representatives was able to provide a positive interaction, but we're sorry the overall experience fell short of your expectations. We also apologize for the continued marketing calls after you requested to be removed from our outreach list. We understand how frustrating that must have been. We appreciate you taking the time to share such detailed feedback. A member of our team will be reaching out to you directly to look into your concerns further. Thank you for bringing this to our attention. ~Mood Cannabis Concierge Team

Hi Kuiana, We completely understand wanting to do your research before trying a new company, and we appreciate you taking the time to share your thoughts. While we know not every experience is perfect, we work hard to make things right whenever we can and are grateful for the many customers who continue to trust and support us. We hope you'll consider giving us the opportunity to earn your business in the future. ~Mood Cannabis Concierge Team

Hi Heidi, We're sorry to hear that your experience didn't meet your expectations. We understand how frustrating it can be when you feel your concerns haven't been resolved, and that's never the experience we want for our customers. We'd appreciate the opportunity to take another look at your case. Please reach out to us at [email protected] with your order details, and our team will be happy to review your concerns. Thank you for taking the time to share your feedback. ~Mood Cannabis Concierge Team

Hi Casey, Thank you so much for the wonderful review! We're thrilled to hear you've had such a great experience with both our products and our customer service. Knowing you feel cared for means the world to us, and we're committed to putting the same level of care into everything we do. We truly appreciate your support and are so glad to have you as part of the Mood community! ~Mood Cannabis Concierge Team

Hi Diane, We're sorry for the frustration this caused, particularly given what you're going through. When your original shipment didn't arrive, we followed our investigation process before sending a replacement at no charge. We understand the wait felt unacceptable under the circumstances.  Your most recent order was unable to be processed due to activity on your account. We'd like to address the billing question you raised, including the receipt you mentioned. Please contact us at [email protected], and we'll make it a priority. Wishing you all the best with your treatment. ~Mood Cannabis Concierge Team

Hi Keith, Thank you for taking the time to share such thoughtful feedback. We're especially grateful for your support over the past year and for your kind words about our customer service. It means a great deal to know that you've had positive experiences with our team. We're sorry to hear you've noticed inconsistencies with the gummies. We understand how important a reliable experience is, especially when you've made our products part of your routine. Your detailed feedback is incredibly valuable, and we'll be sure to share it with our team as we continue working to deliver the consistency our customers expect. We truly appreciate your honesty and the opportunity to earn that fifth star back. Thank you for sticking with us and for being part of the Mood community. ~Mood Cannabis Concierge Team

Hi Bryant, Thank you for the awesome review! We're thrilled to hear that our products continue to impress and that you're finding the quality and value you're looking for. Your support means a lot to us, and we're honored to be your go-to. Thanks for being part of the Mood community! ~Mood Cannabis Concierge Team

Hi Steven, Now this is the kind of review that puts a smile on our faces! Thank you for the incredible support and for sticking with us through your journey. There's no greater compliment than hearing you've explored other options and still keep coming back to Mood. We're honored to be your go-to and will keep working hard to deliver the quality and experience you've come to expect. Thanks for riding with the OG! 💙 ~Mood Cannabis Concierge Team

HI Zack, Thank you for taking the time to share such detailed feedback. We're sorry to hear that recent experiences haven't lived up to the standard that earned your loyalty in the first place. We understand how frustrating it is when issues with subscriptions, promotions, or billing create unnecessary friction, especially after being a customer for over a year. We're grateful you updated your review and are glad to hear Tony was able to help and provide a temporary solution. We'll be sure to pass along your kind words to him. More importantly, we appreciate your candid feedback about the underlying issues. While we're happy your immediate concern was addressed, we understand that a lasting fix is what really matters. Thank you for sticking with us and for giving us the opportunity to improve. Feedback like yours helps us identify where we need to do better, and we hope to earn back the confidence that made us a five-star experience for you in the past. ~Mood Cannabis Concierge Team

Hey there, Thank you for the kind words! We're thrilled to hear you've had a great experience with both our products and our customer service team. We work hard to deliver quality you can count on and support that's there when you need it. We truly appreciate your feedback and your support. Thanks for being part of the Mood community! ~Mood Cannabis Concierge Team

Hey there, Thank you for sharing something so personal with us. We're honored to hear that our gummies have been able to play a small part in helping you find some relief alongside your prescribed treatment. Your description of getting a glimpse of how things used to feel is incredibly moving, and we're grateful that you took the time to share your experience. Wishing you continued comfort, and thank you for trusting Mood to be part of your journey. ~Mood Cannabis Concierge Team

Hey there, Short, sweet, and it made our day. Thank you for the kind words! We're thrilled to hear you had an excellent experience and appreciate you taking the time to share your feedback. Thanks for choosing Mood! ~Mood Cannabis Concierge Team

Hey there, We're sorry to hear that you were disappointed with your experience. We understand how frustrating it can be when a product doesn't deliver the results you were hoping for, especially after trying multiple options. Everyone's experience can vary, but we never want a customer to feel like they didn't get value from their purchase. We appreciate you taking the time to share your feedback, and we'll be sure to pass it along to our team. Thank you for giving Mood a try. ~Mood Cannabis Concierge Team

Hi C Z, We love hearing that! Thank you for giving Mood a try, and we're thrilled your experience was a great one. Welcome to the Mood community, we're excited to have you with us and look forward to being part of many more great experiences ahead. Thanks for your support! ~Mood Cannabis Concierge Team

Hi Dennis, Thank you for your feedback and for sticking with us. We're so happy to hear you're enjoying the product, and we appreciate your patience when the ordering process hasn't been as seamless as we'd like. Your support means a lot to us, and we're always working to make every part of the Mood experience a little better. Thanks for being part of the Mood community! ~Mood Cannabis Concierge Team