Mood (mood.com) has a 3.4 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 33% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Great products good prices, these folks care about the customer
Hi there, Thank you so much for the kind words! We're delighted to hear you're enjoying our products and finding great value. Knowing you feel cared for is one of the best compliments we could receive. We truly appreciate your support and are grateful to have you as part of the Mood community! ~Mood Cannabis Concierge Team
The product is good but it takes forever to arrive, and thats why I canceled my subscription with MOOD.
Hi Rachel, Thank you for your honest feedback. We're so glad to hear you've enjoyed our products, but we're sorry that shipping times didn't meet your expectations. We understand how important reliable delivery is, especially for subscription orders, and we're sorry that it led you to cancel. We truly appreciate the time you spent with Mood and thank you for giving us the opportunity to be part of your routine. Your feedback is valuable and helps us continue improving. ~Mood Cannabis Concierge Team
I've ordered numerous times with orders totaling over $750 then suddenly I'm told an ID is NOW required ...then I was told it was because MOOD (English was her name)said they were afraid my credit card was stolen although,it was same card used on all orders prior orders. And, ENGLISH decided best solution cancel my order and lose a customer. Which I will relate to all the people I've recommended MOOD.
Hi Patricia, We're sorry to hear how frustrating this experience was, especially after your history as a loyal customer. We understand that being asked to complete additional verification after previous successful orders can feel unexpected. We've already reached out regarding your concerns and appreciate you taking the time to share your feedback. While additional verification may occasionally be required to help protect our customers and prevent unauthorized transactions, we understand that the experience wasn't what you expected. Thank you again for your past support and for giving us the opportunity to address your concerns. We genuinely appreciate your feedback and wish you all the best moving forward. ~Mood Cannabis Concierge Team
The products from Mood are very good and our package is very clean and delivery is prompt.
Hi Clint, Thank you so much for the kind words! We're delighted to hear you've been enjoying our products and that your orders have arrived promptly and well packaged. We put a lot of care into every order, so it's wonderful to know that came through. We truly appreciate your support and are so glad to have you as part of the Mood community! ~Mood Cannabis Concierge Team
I’m retired living in the Philippines now and have been working on losing weight and because I love peanut butter and most brands are full of junk ingredients I decided to try Mood Food peanut butter and it’s better than I expected. Real peanut taste and not a lot of added ingredients. I will continue to buy this as a snack and I can see weight loss as a result of taking it before bed.
Hi James, Thank you for taking the time to leave a review! We're so glad to hear you've found a peanut butter you enjoy and that it's been a positive part of your routine. It looks like this review may have been intended for a different company, as we don't make peanut butter products. We appreciate your kind words nonetheless and hope you're able to share them with the correct business; they'll surely be happy to hear them! Wishing you all the best on your wellness journey! ~Mood Cannabis Concierge Team
They didn't ship my order and kept telling me they did. The order showed up on USPS because they printed the label but they never actually shipped. I contacted customer service and spoke to a very nice representative, she was the only positive part of my interactions with Mood. She talked to her manager who said if the package didn't show movement they would reship in 3 days. I waited 3 more days (5 days after I ordered) and called to let them know the shipment was still sitting. I was told it probably did ship and I needed to wait another 5 days. They told me I should contact the post office to look into it. I called the post office, even though they should be the ones to research. The post office informed me the package had not shipped, advised me to stop payment if I didn't trust the seller. I called Mood back to explain what I found, they still made me wait. It ended up taking about two weeks and several phone calls to get what I paid for. They continue to have agents call me to try and sell more products, I have asked them numerous times to take me off thier list. I received another call today, when I asked to be taken off the list the agent hung up on me. Please save your time and money, there are better options out there!
Hi Katrina, We're truly sorry to hear about your experience. We understand how frustrating it must have been to deal with shipping delays, conflicting information, and multiple follow-ups just to receive your order. That's not the experience we want any customer to have. We're glad to hear one of our representatives was able to provide a positive interaction, but we're sorry the overall experience fell short of your expectations. We also apologize for the continued marketing calls after you requested to be removed from our outreach list. We understand how frustrating that must have been. We appreciate you taking the time to share such detailed feedback. A member of our team will be reaching out to you directly to look into your concerns further. Thank you for bringing this to our attention. ~Mood Cannabis Concierge Team
Well i was thinking about trying this company with all the bad reviews I'll pass
Hi Kuiana, We completely understand wanting to do your research before trying a new company, and we appreciate you taking the time to share your thoughts. While we know not every experience is perfect, we work hard to make things right whenever we can and are grateful for the many customers who continue to trust and support us. We hope you'll consider giving us the opportunity to earn your business in the future. ~Mood Cannabis Concierge Team
Everything! Have not been satisfied keep getting run around. 100% money back guarantee, doesn't happen. Stay away, don't order!
Hi Heidi, We're sorry to hear that your experience didn't meet your expectations. We understand how frustrating it can be when you feel your concerns haven't been resolved, and that's never the experience we want for our customers. We'd appreciate the opportunity to take another look at your case. Please reach out to us at [email protected] with your order details, and our team will be happy to review your concerns. Thank you for taking the time to share your feedback. ~Mood Cannabis Concierge Team
Amazing products and awesome customer service. They really care about their customers and ensure their products are made with care!
Hi Casey, Thank you so much for the wonderful review! We're thrilled to hear you've had such a great experience with both our products and our customer service. Knowing you feel cared for means the world to us, and we're committed to putting the same level of care into everything we do. We truly appreciate your support and are so glad to have you as part of the Mood community! ~Mood Cannabis Concierge Team
Well people, I tried working with Mood but would not play their games!!! Over a month ago I Ordered over $200 of products for help after my treatments, package never arrived & NEVER left North Carolina but they wanted to hang onto my $$$ until resolution, they refused to send another order KNOWING MY PACKAGE NEVER LEFT THEM!! They refused a refund—so I called my bank to get my money back, then 3-4 weeks later I get a new order -never sent emails or texts-BILL SAID $0 due !!! Now I put an order in, knowing the chemo will start again next & hoping to get in time!!! THEN THEY CANCELLED MY ORDER!!!! They took $$ knowing my account was flagged!! I am searching for receipt which states ZERO-NIL-NADA—DUE UPON RECEIPT!!!! PLEASE STAY AWAY FROM MOOD -I have had orders changed -long time wait on shipping-my points disappear, etc.
Hi Diane, We're sorry for the frustration this caused, particularly given what you're going through. When your original shipment didn't arrive, we followed our investigation process before sending a replacement at no charge. We understand the wait felt unacceptable under the circumstances. Your most recent order was unable to be processed due to activity on your account. We'd like to address the billing question you raised, including the receipt you mentioned. Please contact us at [email protected], and we'll make it a priority. Wishing you all the best with your treatment. ~Mood Cannabis Concierge Team
their customer service is the best when I started ordering about a year ago the product was great they're consistency has fallen off but this is the first time that I ordered a package from somewhere else because I want to see how they are and the only reason I did that is because of the consistency but everything else about the company has been excellent I am really upset that it's falling off because other than that it is the perfect company that's why I gave it four stars instead of five I eat about 60 gummies a month so I need them to work because I'm in pain everyday The ones that work that are good they do work it's just you know you will eat six and then four won't do crap so out of 10 6 or good and for just regular gummy I guess I don't feel it at all and I've tested it I've eaten two at one time and both of them I didn't feel anything so that's what I mean about the consistency
Hi Keith, Thank you for taking the time to share such thoughtful feedback. We're especially grateful for your support over the past year and for your kind words about our customer service. It means a great deal to know that you've had positive experiences with our team. We're sorry to hear you've noticed inconsistencies with the gummies. We understand how important a reliable experience is, especially when you've made our products part of your routine. Your detailed feedback is incredibly valuable, and we'll be sure to share it with our team as we continue working to deliver the consistency our customers expect. We truly appreciate your honesty and the opportunity to earn that fifth star back. Thank you for sticking with us and for being part of the Mood community. ~Mood Cannabis Concierge Team
I'm always impressed by Mood. Their products are high quality and affordable. Mood is the one!!!!
Hi Bryant, Thank you for the awesome review! We're thrilled to hear that our products continue to impress and that you're finding the quality and value you're looking for. Your support means a lot to us, and we're honored to be your go-to. Thanks for being part of the Mood community! ~Mood Cannabis Concierge Team
BEST QUALITY OF ALL THINGS 420!!! Number 1 of ALL THE Companies I have dealt with stay right here and look no further believe me I tried many different companies ALWAYS RUN BACK TO THE OG.!!
Hi Steven, Now this is the kind of review that puts a smile on our faces! Thank you for the incredible support and for sticking with us through your journey. There's no greater compliment than hearing you've explored other options and still keep coming back to Mood. We're honored to be your go-to and will keep working hard to deliver the quality and experience you've come to expect. Thanks for riding with the OG! 💙 ~Mood Cannabis Concierge Team
Once upon a time this would have been a 5 star review, but they have gone down hill in the last several months. They push subscriptions hard and have account managers assigned to call...which I do like my account manager, but because they want you to add a promo code to track their effectiveness, their new system kicks back that promo and they send you an email the next month telling you there is a problem with your payment details, when really the problem is with their broken system. I have been with them for a year, but am thinking after a couple of issues like this in a row, I may be looking for a new company to deal with. UPDATE 6/17 - Tony from their CS team reached out and went out of his way to smooth things over and gave me a promo card to use for the time being to essentially get the sub discount without re-subscribing until they figure out what is going on. I'm happy about my experience with him, but the other stuff is still really annoying and if they don't resolve the issues than I'll definitely be looking at other companies.
HI Zack, Thank you for taking the time to share such detailed feedback. We're sorry to hear that recent experiences haven't lived up to the standard that earned your loyalty in the first place. We understand how frustrating it is when issues with subscriptions, promotions, or billing create unnecessary friction, especially after being a customer for over a year. We're grateful you updated your review and are glad to hear Tony was able to help and provide a temporary solution. We'll be sure to pass along your kind words to him. More importantly, we appreciate your candid feedback about the underlying issues. While we're happy your immediate concern was addressed, we understand that a lasting fix is what really matters. Thank you for sticking with us and for giving us the opportunity to improve. Feedback like yours helps us identify where we need to do better, and we hope to earn back the confidence that made us a five-star experience for you in the past. ~Mood Cannabis Concierge Team
Great company, great quality product. More on the expensive side, customer service is top teir.
Hey there, Thank you for the kind words! We're thrilled to hear you've had a great experience with both our products and our customer service team. We work hard to deliver quality you can count on and support that's there when you need it. We truly appreciate your feedback and your support. Thanks for being part of the Mood community! ~Mood Cannabis Concierge Team
I've been dealing with chronic pain for the past 15+ years and the only thing that gives me a bit of relief are the gummies in concert with my prescription medications. There is a moment during the day, where the gummies are kicking in and before my other meds wear off that I can actually glimpse what my existence used to be; and it damn near bring a tear to my eye. Thank you Mood, truly thank you.
Hey there, Thank you for sharing something so personal with us. We're honored to hear that our gummies have been able to play a small part in helping you find some relief alongside your prescribed treatment. Your description of getting a glimpse of how things used to feel is incredibly moving, and we're grateful that you took the time to share your experience. Wishing you continued comfort, and thank you for trusting Mood to be part of your journey. ~Mood Cannabis Concierge Team
Hey there, Short, sweet, and it made our day. Thank you for the kind words! We're thrilled to hear you had an excellent experience and appreciate you taking the time to share your feedback. Thanks for choosing Mood! ~Mood Cannabis Concierge Team
This shit sucks! Does NOT WORK! TRIED NUMEROUS PRODUCTS! JUNK, DO NOT WASTE YOUR MONEY I should have read more reviews because I don't know how this company is still in business when the product does not even work
Hey there, We're sorry to hear that you were disappointed with your experience. We understand how frustrating it can be when a product doesn't deliver the results you were hoping for, especially after trying multiple options. Everyone's experience can vary, but we never want a customer to feel like they didn't get value from their purchase. We appreciate you taking the time to share your feedback, and we'll be sure to pass it along to our team. Thank you for giving Mood a try. ~Mood Cannabis Concierge Team
My experience was great I’m a customer now
Hi C Z, We love hearing that! Thank you for giving Mood a try, and we're thrilled your experience was a great one. Welcome to the Mood community, we're excited to have you with us and look forward to being part of many more great experiences ahead. Thanks for your support! ~Mood Cannabis Concierge Team
Product is good; but ordering can be a hassle at times.
Hi Dennis, Thank you for your feedback and for sticking with us. We're so happy to hear you're enjoying the product, and we appreciate your patience when the ordering process hasn't been as seamless as we'd like. Your support means a lot to us, and we're always working to make every part of the Mood experience a little better. Thanks for being part of the Mood community! ~Mood Cannabis Concierge Team
67 reviews matching