Mood (mood.com) has a 3.4 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 33% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
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David Richards · 2 reviews · Experienced 2026-02-21 ·
★★★★★
Check Out Mood Dude
Easy to order, discreet delivery, wide variety of products. That said, I found two of the four strains I ordered "Harsh" on the throat, as if something went awry during the drying or curing process. Flower was oily and very potent post-grind.
Reply from Mood2026-03-02
Hi David,
Thank you for the thoughtful feedback. We’re glad to hear the ordering process, discretion, and variety all hit the mark. We’re sorry to hear that a couple of the strains felt harsh on the throat, though. That’s not the experience we aim to deliver, and we appreciate you calling it out.
Quality and consistency are important to us, so if you’d be open to it, please reach out to our support team at [email protected] with your order details. We’d be happy to take a closer look and make it right. Thanks again for giving Mood a try and for sharing such detailed input.
~Mood Cannabis Concierge Team
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Raine Fo · 4 reviews · Experienced 2025-12-31 ·
★★★★★
Good product. Hate the ad.
Good product. Absolutely HATE the Youtube ad featuring the main character shouting at the neighbor... "Nobody Likes You" or "Everybody Hates You ". Either way, ads like this will keep me from purchasing until Mood does better.
Reply from Mood2026-02-23
Hi Raine,
Thank you for the honest feedback. We truly appreciate you taking the time to share it. We’re glad to hear you’ve had a positive experience with the product, and we’re sorry the ad didn’t resonate with you. Creative campaigns can land differently with different audiences, and your perspective is valuable.
We’ll be sure to share this feedback with our marketing team as we continue refining how we represent the Mood brand. Thanks again for speaking up, it helps us do better.
~Mood Cannabis Concierge Team
Brilliant burst of tangerine aroma with a clear, uplifting high that sparks social energy
Reply from Mood2026-02-23
Hi Mike,
Now that’s a description we can get behind. A bright burst of tangerine and an uplifting high that gets the conversation flowing? That’s the kind of spark we love to hear about. Thanks for sharing the vibe, we’re thrilled it brought the energy.
~Mood Cannabis Concierge Team
Love, love, love the products and customer service.
Reply from Mood2026-02-12
Hi Becky,
We love the love! Thank you for the kind words about our products and customer service. It truly means a lot to us. We appreciate you being part of the Mood community.
~Mood Cannabis Concierge Team
Hi Christine,
Sweet dreams unlocked. Those caramels really know how to tuck you in nice and easy. Thanks for sharing the love and resting with us.
~Mood Cannabis Concierge Team
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Ron Harrington · 2 reviews · Experienced 2026-01-31 ·
★★★★★
What is up with the new Delta 8 vape
What is up with the new Delta 8 vape, the gelato you can just charge it, hit it and be happy. The Delta 8 new vape you have to pull a rabbit out of my backside press button 5 times then 2 more and get 6 seconds to smoke. To much trouble to get happy. Make it like the regular gelato vape easy .To get much of a hassle on this one. Need to cut way down on the blueberry taste it is harsh.
Reply from Mood2026-02-03
Hi Ron,
Thank you so much for sharing your experience with us. We’re really sorry for the hassle and totally understand how frustrating that can be. This definitely isn’t the smooth experience we aim for.
We’ll be reaching out to you directly to make things right and help get you back to enjoying your sessions. We truly appreciate your honest feedback.
~Mood Cannabis Concierge Team
For years, this company has consistently sold a high-quality product which is less expensive than most companies that sell products containing THC. The product is fantastic. It’s exactly as described online.
Reply from Mood2026-01-24
Hi Kris,
Thank you for the enthusiastic recommendation! We’re thrilled to hear you’ve consistently found our products to be high quality, fairly priced, and true to their descriptions. We truly appreciate your support over the years and are glad to have you as part of the Mood community.
~Mood Cannabis Concierge Team
Hi Marisol,
Thank you for the kind words! We’re glad you enjoyed the selection and that everything arrived right on time. We appreciate you choosing Mood and look forward to serving you again.
~Mood Cannabis Concierge Team
I was very dissatisfied with two products. That 100 days to return and get credit is a lie. They gave me a week to go somewhere and print a label for the first product and totally ignored my request to return another. I was a loyal customer. Now they want me to contact the government to keep hemp products. I have not ordered anything in weeks. I think their products are weak and I can get gummies anywhere.
Reply from Mood2026-01-24
Hi Monica,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand how frustrating it is when expectations around returns or guarantees don’t feel met, especially after being a loyal customer. That’s certainly not the experience we aim to provide.
Our guarantee and return process is designed to be fair and consistent, but it’s clear we fell short in how this was communicated and handled in your case. We’d welcome the opportunity to review what happened and address any outstanding concerns directly. Please reach out to our support team at [email protected] so we can take a closer look.
Thank you for your feedback; it helps us identify where we need to do better.
~Mood Cannabis Concierge Team
Excellent experience, always helpful. Here it is 2026. I will have to do without soon. Can't sleep without it.
Republicans can drop dead, & now.
Reply from Mood2026-01-15
Hi Carolyn,
Thank you for sharing your experience with us. We’re really glad to hear Mood has been helpful for you, especially when it comes to rest and overall well-being. We understand how difficult it can be to think about doing without something that’s become part of your routine, and we truly appreciate your trust and support.
~Mood Cannabis Concierge Team
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Ray Mye · 1 review · Experienced 2026-01-09 ·
★★★★★
The gummies were stale and hard.
The gummies were stale and hard.. they did offer me to send them back and they would give me my money or a new product whatever I wanted but products no good
Reply from Mood2026-01-14
Hi Ray,
We’re sorry to hear the gummies didn’t meet expectations. That’s certainly disappointing. While we’re glad our team was able to offer a return or replacement, we understand how frustrating it is when a product arrives in less-than-ideal condition. Your feedback is important to us, and we appreciate you taking the time to share it.
~Mood Cannabis Concierge Team
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customer · 2 reviews · Experienced 2026-01-06 ·
★★★★★
Terrible Shipping
Mood had my package returned to sender twice. Super annoying
Reply from Mood2026-01-07
Hi there,
We’re very sorry to hear about the shipping issues. We understand how frustrating that must be. Our team would like the chance to review your order and ensure it gets to you promptly.
Please reach out to us at [email protected] with your order details so we can resolve this as quickly as possible. We appreciate your patience and the opportunity to make it right.
~Mood Cannabis Concierge Team
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William Jacob Turner · 1 review · Verified · Experienced 2026-01-04 ·
★★★★★
Clean lingering energy
No crash, just clean, lingering energy—perfect hybrid formula
Reply from Mood2026-01-06
Hi William,
Thank you for taking the time to write your review! Clean, lingering energy with no crash is always a win, and we are glad this hybrid hit those notes for you. That said, we would love for your experience to feel like a full five stars next time. :star:
If there is anything at all that could make it even better, we are always here to help and happy to chat. :green_heart::relaxed:
~Mood Cannabis Concierge Team
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Gabriel Zamora · 1 review · Experienced 2026-01-03 ·
★★★★★
Bought a vape and with 90% of the…
Bought a vape and with 90% of the product, a P3 code showed up and it was useless after.
Reply from Mood2026-01-06
Hi there,
We’re very sorry to hear about this issue, that’s definitely not the experience we want for our customers. A P3 code usually indicates a device problem, and our team would be happy to troubleshoot or arrange a replacement for you.
Please reach out to us at [email protected] with your order details so we can get this resolved quickly. We appreciate you letting us know and giving us the chance to make it right.
~Mood Cannabis Concierge Team
i got my product before my trip with my fiancée and he was worried it wasnt gonna get here on time. loved everything we got, now i will say the flower itself smoking in a wrap gave me a headache but not the pre rolls or the vape. my boyfriend loved the gummies too.
Reply from Mood2026-01-06
Hi CeCe,
Sounds like perfect timing. We are so glad your goodies arrived just in time for your trip with your fiancé. That pre-vacation relief is the best. :relaxed:
Big cheers to your boyfriend for enjoying the gummies, and we love hearing that the vapes and pre-rolls treated you well, too. We hate to hear about the headache from the flower; everyone reacts a little differently depending on the method and strain.
We always appreciate honest feedback, and please remember we are always happy to help if something ever misses the mark.
Congratulations on the upcoming wedding! :green_heart:
~Mood Cannabis Concierge Team
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George: · 2 reviews · Experienced 2025-12-27 ·
★★★★★
P3 Message
Just received my pen last week and I already have a p3 message and it won't work
Reply from Mood2025-12-30
Hi George,
We’re sorry to hear you’re running into this issue. That’s definitely frustrating, especially with a new device. A P3 message can sometimes indicate a simple fix, and our support team would be happy to help troubleshoot or arrange a replacement if needed.
Please reach out to us at [email protected] with your order details, and we’ll take care of this as quickly as possible. We appreciate you letting us know so we can make it right.
~Mood Cannabis Concierge Team
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customer · 2 reviews · Experienced 2025-12-25 ·
★★★★★
I'm still hurting it don't take away no…
I'm still hurting it don't take away no pain I drink nothing take this shit this business I want some real weed grown out grounds seeds ok I changed that it works if u drink with it now my pain has ease up thank u
Reply from Mood2025-12-30
Hi there,
Thank you for sharing your experience with us. Everyone’s body responds differently, and we appreciate you being open about what you noticed. We’re glad to hear you were ultimately able to find some relief, and we truly appreciate you giving Mood a try and taking the time to leave feedback.
~Mood Cannabis Concierge Team
The product is knockout. They follow up and respond. My State is about to ban starting January 1. I put up 7gm of the hash and keif. All I can do now.
Reply from Mood2025-12-23
Hi Mick,
Thank you for sharing your experience. We’re glad to hear the product delivered and that our team was responsive and supportive along the way. We understand how changes like this can be frustrating, and we truly appreciate your trust in Mood. Thanks for taking the time to leave such thoughtful feedback.
~Mood Cannabis Concierge Team
Absolutely love everything about Mood, the items I ordered were of the finest selection. What a great idea, website and business model, keep on rockin’ Mood!
Reply from Mood2025-12-23
Hi there,
We absolutely love hearing this. Thank you for the kind words and encouragement! We’re thrilled you enjoyed the selection and the overall Mood experience. We’ll keep doing what we do best. Thanks for being part of it!
~Mood Cannabis Concierge Team
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Dawn Haley · 5 reviews · Experienced 2025-12-17 ·
★★★★★
Mood, doesn't ship as advertised
Well, my first order went ok. Weed is weed. If it has a name it's so they can make it sound appealing to everyone. Go by the low, medium & high rating. It's correct for the high you'll get. Now, when it clearly states it will ship within 24 hours.. THAT'S A LIE! IF your order is approved it will get a shipping label printed (you get an email). Then you sit and wait...I'm here on my second order spent $147 & chg. Over 48 hours now. I asked ..they said blah blah, weekend (it's Wednesday) blah blah, weather (it's fair there this week) blah blah holiday (not Christmas yet but maybe slow) but having said all that my order has not even been pulled yet! So. I guess I'm saying TELL THE TRUTH - do as advertised or change your adverts!
Weed, cookies, gummies all good.
Reply from Mood2025-12-18
Hi Dawn,
Thank you for taking the time to share such detailed feedback. We’re glad to hear you’ve been satisfied with the products themselves, but we’re sorry for the frustration caused by shipping timelines not aligning with your expectations.
While we aim to process approved orders within 24 hours, fulfillment can occasionally be impacted by order volume, carrier schedules, or operational delays and we agree that our communication around this should always be clear and accurate. Your feedback is valuable and helps us improve how we set expectations moving forward.
If you’d like us to review the status of your current order in more detail, please reach out to our support team directly at [email protected], and we’ll be happy to assist. We appreciate your honesty and the opportunity to do better.
~Mood Cannabis Concierge Team
