Mood

Hi David, Thank you for the thoughtful feedback. We’re glad to hear the ordering process, discretion, and variety all hit the mark. We’re sorry to hear that a couple of the strains felt harsh on the throat, though. That’s not the experience we aim to deliver, and we appreciate you calling it out. Quality and consistency are important to us, so if you’d be open to it, please reach out to our support team at [email protected] with your order details. We’d be happy to take a closer look and make it right. Thanks again for giving Mood a try and for sharing such detailed input. ~Mood Cannabis Concierge Team

Hi Raine, Thank you for the honest feedback. We truly appreciate you taking the time to share it. We’re glad to hear you’ve had a positive experience with the product, and we’re sorry the ad didn’t resonate with you. Creative campaigns can land differently with different audiences, and your perspective is valuable. We’ll be sure to share this feedback with our marketing team as we continue refining how we represent the Mood brand. Thanks again for speaking up, it helps us do better. ~Mood Cannabis Concierge Team

Hi Mike, Now that’s a description we can get behind. A bright burst of tangerine and an uplifting high that gets the conversation flowing? That’s the kind of spark we love to hear about. Thanks for sharing the vibe, we’re thrilled it brought the energy. ~Mood Cannabis Concierge Team

Hi Becky, We love the love! Thank you for the kind words about our products and customer service. It truly means a lot to us. We appreciate you being part of the Mood community. ~Mood Cannabis Concierge Team

Hi Christine, Sweet dreams unlocked. Those caramels really know how to tuck you in nice and easy. Thanks for sharing the love and resting with us.  ~Mood Cannabis Concierge Team

Hi Ron, Thank you so much for sharing your experience with us. We’re really sorry for the hassle and totally understand how frustrating that can be. This definitely isn’t the smooth experience we aim for. We’ll be reaching out to you directly to make things right and help get you back to enjoying your sessions. We truly appreciate your honest feedback.  ~Mood Cannabis Concierge Team

Hi Kris, Thank you for the enthusiastic recommendation! We’re thrilled to hear you’ve consistently found our products to be high quality, fairly priced, and true to their descriptions. We truly appreciate your support over the years and are glad to have you as part of the Mood community. ~Mood Cannabis Concierge Team

Hi Marisol, Thank you for the kind words! We’re glad you enjoyed the selection and that everything arrived right on time. We appreciate you choosing Mood and look forward to serving you again. ~Mood Cannabis Concierge Team

Hi Monica, We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand how frustrating it is when expectations around returns or guarantees don’t feel met, especially after being a loyal customer. That’s certainly not the experience we aim to provide. Our guarantee and return process is designed to be fair and consistent, but it’s clear we fell short in how this was communicated and handled in your case. We’d welcome the opportunity to review what happened and address any outstanding concerns directly. Please reach out to our support team at [email protected] so we can take a closer look. Thank you for your feedback; it helps us identify where we need to do better. ~Mood Cannabis Concierge Team

Hi Carolyn, Thank you for sharing your experience with us. We’re really glad to hear Mood has been helpful for you, especially when it comes to rest and overall well-being. We understand how difficult it can be to think about doing without something that’s become part of your routine, and we truly appreciate your trust and support. ~Mood Cannabis Concierge Team

Hi Ray, We’re sorry to hear the gummies didn’t meet expectations. That’s certainly disappointing. While we’re glad our team was able to offer a return or replacement, we understand how frustrating it is when a product arrives in less-than-ideal condition. Your feedback is important to us, and we appreciate you taking the time to share it. ~Mood Cannabis Concierge Team

Hi there, We’re very sorry to hear about the shipping issues. We understand how frustrating that must be. Our team would like the chance to review your order and ensure it gets to you promptly. Please reach out to us at [email protected] with your order details so we can resolve this as quickly as possible. We appreciate your patience and the opportunity to make it right. ~Mood Cannabis Concierge Team

Hi William, Thank you for taking the time to write your review! Clean, lingering energy with no crash is always a win, and we are glad this hybrid hit those notes for you. That said, we would love for your experience to feel like a full five stars next time. :star: If there is anything at all that could make it even better, we are always here to help and happy to chat. :green_heart::relaxed: ~Mood Cannabis Concierge Team

Hi there, We’re very sorry to hear about this issue, that’s definitely not the experience we want for our customers. A P3 code usually indicates a device problem, and our team would be happy to troubleshoot or arrange a replacement for you. Please reach out to us at [email protected] with your order details so we can get this resolved quickly. We appreciate you letting us know and giving us the chance to make it right. ~Mood Cannabis Concierge Team

Hi CeCe, Sounds like perfect timing. We are so glad your goodies arrived just in time for your trip with your fiancé. That pre-vacation relief is the best. :relaxed: Big cheers to your boyfriend for enjoying the gummies, and we love hearing that the vapes and pre-rolls treated you well, too. We hate to hear about the headache from the flower; everyone reacts a little differently depending on the method and strain. We always appreciate honest feedback, and please remember we are always happy to help if something ever misses the mark. Congratulations on the upcoming wedding! :green_heart: ~Mood Cannabis Concierge Team

Hi George, We’re sorry to hear you’re running into this issue. That’s definitely frustrating, especially with a new device. A P3 message can sometimes indicate a simple fix, and our support team would be happy to help troubleshoot or arrange a replacement if needed. Please reach out to us at [email protected] with your order details, and we’ll take care of this as quickly as possible. We appreciate you letting us know so we can make it right. ~Mood Cannabis Concierge Team

Hi there, Thank you for sharing your experience with us. Everyone’s body responds differently, and we appreciate you being open about what you noticed. We’re glad to hear you were ultimately able to find some relief, and we truly appreciate you giving Mood a try and taking the time to leave feedback. ~Mood Cannabis Concierge Team

Hi Mick, Thank you for sharing your experience. We’re glad to hear the product delivered and that our team was responsive and supportive along the way. We understand how changes like this can be frustrating, and we truly appreciate your trust in Mood. Thanks for taking the time to leave such thoughtful feedback. ~Mood Cannabis Concierge Team

Hi there, We absolutely love hearing this. Thank you for the kind words and encouragement! We’re thrilled you enjoyed the selection and the overall Mood experience. We’ll keep doing what we do best. Thanks for being part of it! ~Mood Cannabis Concierge Team

Hi Dawn, Thank you for taking the time to share such detailed feedback. We’re glad to hear you’ve been satisfied with the products themselves, but we’re sorry for the frustration caused by shipping timelines not aligning with your expectations. While we aim to process approved orders within 24 hours, fulfillment can occasionally be impacted by order volume, carrier schedules, or operational delays and we agree that our communication around this should always be clear and accurate. Your feedback is valuable and helps us improve how we set expectations moving forward. If you’d like us to review the status of your current order in more detail, please reach out to our support team directly at [email protected], and we’ll be happy to assist. We appreciate your honesty and the opportunity to do better. ~Mood Cannabis Concierge Team