Moon Magic

Hi Matthias, Thank you so much for the 5 stars and for making us smile with your review. 😄✨ We hope you continue enjoying your Moon Magic pieces! Warm wishes, Moon Magic

Hi Walter, Thank you so much for your amazing 5-star review! ✨ We’re thrilled to hear that you’ve been enjoying your Moon Magic rings and that you’ve now added two more to your collection! It means so much to hear that you love the quality and feel our pieces offer great value. We truly appreciate your continued support - three rings turning into five is the kind of compliment we love! Enjoy your new pieces, and thank you for being part of the Moon Magic family! Warm wishes, Moon Magic

Hi Meave, Thank you for sharing your feedback. We’re sorry to hear about your concern regarding the necklace. We’ve looked into this but unfortunately couldn’t locate an order matching the information provided. We also requested additional information so that we could investigate this further, but unfortunately we haven’t received a response. As a brand that puts a great deal of care into sourcing authentic gemstones and maintaining strict quality standards, statements like this are naturally very concerning to us. We take feedback like this very seriously and would welcome the opportunity to assist you directly and make sure your concerns are properly addressed. Warmly, Moon Magic

Hi Sen, Thank you so much for your 5-star review! We’re happy to hear that you found the experience clear and straightforward, and that our size guide was helpful. We truly appreciate you taking the time to share your feedback and hope you love your Moon Magic piece! Warm wishes, Moon Magic

Hi Amy, Thank you for sharing your feedback! We’re happy to hear that you find your pieces beautiful. We’re sorry to hear that the chains weren’t quite to your taste. We completely understand that the look and feel of jewelry can be very personal, and we appreciate you sharing your preference with us. We hope you continue to enjoy your necklaces with the chains you selected! Warm wishes, Moon Magic

Hi Ari, Thank you so much for your wonderful 5-star review! ✨ It means so much to hear this, especially from someone with a background in gemology. We’re thrilled that our natural gemstones met your expectations and that you feel confident in the authenticity and beauty of our pieces. Thank you for choosing Moon Magic and for your trust in us! We’ll be delighted to have you back for your next piece! With lots of Love, Moon Magic

Hi Wilma, We’re sorry to hear that you haven’t received your order yet. We’d like to clarify that the piece you purchased is made-to-order, with a fulfillment timeframe of 8–18 business days. This timeframe was communicated on the product page, again at checkout, and was also included in your order confirmation. Your order has now been shipped and is currently in transit, and we also sent you a shipping confirmation with the tracking information. We hope this helps clarify the status of your order, and we appreciate your patience while your piece makes its way to you. With Love, Moon Magic

Hi Barbara, Thank you so much for your 5-star review! We’re happy to hear that we were able to help you feel more confident about choosing the right ring size. We hope you love your Moon Magic piece and enjoy wearing it! With lot of Love, Moon Magic

Hi Liz, Thank you for sharing your feedback. We’re sorry to hear that you’re disappointed with your necklaces. Our jewelry is designed to be enjoyed and worn regularly, but we do recommend avoiding prolonged or repeated exposure to water, perfumes, lotions, and other chemicals, as these can react with the materials and affect their appearance and longevity over time. We weren’t able to find any previous correspondence from you regarding the necklaces, so we’d really appreciate the opportunity to look into this with you. If you’re experiencing an issue with the quality or condition of your pieces, please feel free to reach out to our Customer Care team with a few photos, and we’ll be happy to take a closer look and see how we can help. Warm regards, Moon Magic

Dear customer, Thank you so much for your wonderful 5-star review! We’re delighted to hear that you love your necklace and appreciate the craftsmanship, packaging, and presentation. We understand that jewelry can sometimes look slightly different in size compared to photos, but we’re so happy to hear that you love wearing your necklace! Thank you for choosing Moon Magic. ✨ Warm regards, Moon Magic

Hi Zoe, Thank you so much for your lovely 5-star review! ✨ We’re so happy to hear that you’re having a great experience with Moon Magic and that you love your jewelry and its beautiful presentation. We truly appreciate your patience with the delivery time, and we’re delighted that everything arrived safely and well packaged. We hope you continue to enjoy your Moon Magic pieces! Warm regards, Moon Magic

Hi Sarah, Thank you so much for your lovely 5-star review! We’re so happy to hear that you found the purchasing process simple and easy. We completely understand being cautious when purchasing online. We truly appreciate you giving Moon Magic a chance after admiring the ring for so long, and we hope you absolutely love it when it arrives! Warm regards, Moon Magic

Hello Deborah, Thank you so much for your lovely feedback! We’re thrilled to hear that you love your ring and enjoyed the experience of ordering with us! We completely understand that the wait can feel longer than expected. We’ve moved toward a more sustainable, made-to-order crafting approach, which means each piece is carefully created for the customer rather than mass-produced and kept in stock. This does mean our pieces can take a little longer to reach you, but it helps us reduce overproduction and waste while maintaining the quality and uniqueness of each design. We truly appreciate your patience and understanding, and we’re so happy to hear that you feel the jewelry was worth the wait! ✨ Warm regards, Moon Magic

Hi Debora, Thank you so much for your continued support! It means so much to us to hear that you’re happy with the quality of our rings, and we’re thrilled to have you as a returning customer. Thank you for choosing Moon Magic again and again - we truly appreciate it! ✨ Warm regards, Moon Magic

Hello Tracey, Thank you for sharing your feedback. We’re sorry to hear that the ring didn’t meet your expectations, especially as you were excited to receive it. We’d like to clarify that we don’t charge any return fees, and we also offer complimentary size exchanges. We have a straightforward return process for our UK customers, so we’re sorry to hear that you experienced an unexpected cost when returning your ring. Regarding the stone, we don’t typically send out dull or unsuitable stones. Each piece goes through testing and quality control before being shipped. As our gemstones are natural, their appearance can vary depending on the angle and lighting, and they may not shimmer or display their full color from every angle. That said, if a customer feels that their stone doesn’t look as expected, we’re always happy to take a closer look. Photos or a video showing the stone from different angles can help our team properly assess the piece and determine whether there may be an issue. If you haven’t already, please feel free to reach out to our Customer Care team so we can take a closer look and assist you. We’re genuinely sorry that this particular ring wasn’t what you expected, and we appreciate you taking the time to share your experience. Warm regards, Moon Magic

Hi Shari, Thank you so much for your kind words! ✨ We’re delighted to hear that you’ve had such a positive experience with our service. We truly appreciate your support! Warm regards, Moon Magic

Hi Veerle, Thank you so much for your continued support! It truly means so much to us that you’ve chosen Moon Magic more than once. We’re incredibly grateful to have you as part of our Moon Magic family! We hope you continue to find pieces that feel just as special. 🥰 Keep shining, Moon Magic

Hi Mary, We’re really sorry to hear about your experience, especially after having the same issue occur more than once. We completely understand how disappointing this must have been, particularly with a ring you loved. We’d genuinely appreciate the opportunity to take a closer look at what happened. Our jewelry goes through quality checks before it leaves us, so when a stone becomes loose or falls out, we want to understand why and investigate it properly rather than dismissing your experience. Please feel free to reach out to our Customer Care team with your order details so we can review your case and see how we can make this right. We’re sorry that your experience left you feeling this way, and we hope we can have the opportunity to resolve this for you. Warm regards, Moon Magic

Hi there, Thank you so much for your kind words! We’re so happy to hear you’re loving our jewelry. We truly appreciate your support! ✨ Best wishes, Moon Magic

Hi Cecilia, Thank you so much for your enthusiasm! ✨ We’re so happy to hear that you’re loving your new ring. We hope it brings you lots of joy every time you wear it! Warm regards, Moon Magic