Moon Magic creates gemstone jewelry designed to be both meaningful and enduring.Each piece is crafted with authentic, GIA-certified gemstones (Gemological Institute of America), selected for their natural beauty and the energetic properties they’re believed to carry. Our stones are thoughtfully chosen to support intention and self-expression so every piece feels as personal as it is beautiful.Handcrafted in small batches by artisan partners in Jaipur, India (the world’s gemstone capital) each design undergoes four in-house quality checks and features thicker-than-standard plating for lasting durability and elevated craftsmanship.Trusted by over 600,000 customers worldwide and followed by 1.8+ million across Instagram and Facebook, Moon Magic is known for conscious craftsmanship, energy-driven design, and thoughtful details, from flawless finishes to signature packaging.With every order, we give back by funding tree planting through Trees for the Future, helping plant over 750,000 trees to date - because true luxury should uplift both your energy and the world around you.
Reviewers had a great experience with this company. Many buyers share that the jewelry pieces are truly stunning, beautifully crafted, and feature gorgeous stones that look even better in person. Shoppers also warmly appreciate the helpful support team, noting that staff members are exceptionally kind, quick to assist, and keep everyone closely updated throughout the process.
Some people were dissatisfied with delivery delays, explaining that shipping times occasionally took much longer than initially promised or expected. Others also noted that certain items did not quite match the online pictures or that the metal plating faded quickly over time.
Your shop is so easy to use! I can always find just what I'm looking for, and I love when you make short videos for the products alongside the pictures. Every item I have received from you has held up to every day wear, aside from my herringbone necklace unfortunately (I plan on getting a replacement eventually). You are my FAVORITE jewelry store and I will be purchasing again! Thank you for the wonderful sale, I needed a treat for myself more than you could know.
Moon Magic 回复2026-09-02
Hello Madisen,
Thank you so much for such a thoughtful review! We’re absolutely thrilled to hear that you love shopping with us and that our product videos have been helpful when choosing your pieces.
It means so much to know that your Moon Magic jewelry has become a part of your everyday life, and we’re sorry to hear about your herringbone necklace.
Most of all, we’re so happy you treated yourself. You deserve it! Thank you for making us your favorite jewelry store and for continuing to support Moon Magic. We can’t wait to see what you choose next!
Kind regards,
Moon Magic
Efficient support and impressive jewelry with Moon Magic has been…
My experience with Moon Magic has been very positive. Even though there was an issue with the carrier, their customer support handled the situation with professionalism, clear communication, and consistent follow‑up until everything was resolved. I have now received my order, and the jewelry is truly impressive — beautifully crafted and exactly what I was hoping for. I appreciate the attention and care they put in the process
Moon Magic 回复2026-09-02
Hello Rosa,
Thank you so much for taking the time to share such a thoughtful review! We’re so glad our customer care team could support you throughout the carrier issue and make sure everything was resolved.
Even more importantly, we’re thrilled that your order has finally arrived and that you’re loving your jewelry! It means a lot to know that the care we put into both our jewelry and our customer experience comes through. Thank you for choosing Moon Magic and for your kind words!
Kind regards,
Moon Magic
Hello Jovita,
Thank you so much for your lovely review! We’re thrilled to hear that you’re enjoying our jewelry and found the ordering process easy and seamless. We truly appreciate your support and hope you love your pieces for a long time to come!
Kind regards,
Moon Magic
I love Moon Magic juvels and customer service is great huge thanks Gina
Moon Magic 回复2026-09-02
Hi there,
Thank you so much for your kind words! We’re so happy to hear how much you love your Moon Magic jewelry and had such a great experience with our customer service.
Kind regards,
Moon Magic
Why are you going out of business? The experience was great and your jewelry is beautiful! I really think that you guys should stay in business.
Moon Magic 回复2026-09-02
Hello there,
Thank you so much for your incredibly kind words! We’re so happy to hear that you had such a great experience and love your Moon Magic jewelry.
And just to reassure you, we’re not going out of business! We’re here to stay and can’t wait to continue creating beautiful jewelry and sharing plenty more magic with you. Thank you for your support, it truly means the world to us!
Kind regards,
Moon Magic
Stay away! Stay far away. After ordering several items I get an email demanding the following.
As you placed several orders within a short period of time, we just need to complete a quick security verification before we continue processing them. This is simply to make sure the orders were placed by the authorized cardholder and to help protect your account and payment information.
Could you please provide us with:
A photo of a government-issued ID showing your name, you can also provide a driving license.
A photo of the payment card used, showing your name and only the last 4 digits of the card number
Sounds like a high risk for identity theft to me.
Moon Magic 回复2026-08-31
Hello Shelley,
Thank you for taking the time to leave us a review. We completely understand your concern, and we’re sorry the verification request made you uncomfortable. We wanted to clarify why this information was requested.
Because multiple orders were placed within a short period of time, some of the transactions were flagged by our payment security system for additional verification. This is a precautionary measure designed to confirm that the orders were authorized by the cardholder and to help protect both our customers and our business from unauthorized or compromised payment activity.
We certainly never want our security measures to cause unnecessary concern or inconvenience. Since you have already confirmed via email that you personally placed and authorized the orders, no further information is required.
Your security and privacy are very important to us, and we appreciate you giving us the opportunity to clarify the situation.
Kind regards,
Moon Magic
The products are meaningful. The quality is good , although my fiancé is wearing it only the first day today but looks solid. Communication with the team is superior. Delivery time to Ireland was a bit longer than promised but got it in time.
Will definitely order again.
Moon Magic 回复2026-08-31
Hello Filip,
Thank you so much for your thoughtful review! We’re delighted to hear that you love the meaning and quality of the piece, and that our team provided such great communication. We’re sorry the delivery took a little longer than expected, but we’re glad it arrived in time! We hope your fiancé enjoys wearing it, and we can’t wait to welcome you back for your next piece.
Kind regards,
Moon Magic
DO NOT ORDER!!
I made an order a year ago, that ring got discolored (due to poor information about the material) and I didn’t get any resonable solution until I wrote a bad review. After that I got a replacement ring (which I had to pay extra for). 4 months(!!) after I got the replacement ring one of the stones fell out. I contacted them and the best they can do is 50% off a new ring. I am utterly disappointed in this company and recommend everyone to stay away from them. The pictures on the website are pretty, and everything sounds good until you actually have to talk to them.
So after they failed to be an honest company with an ACTUAL warranty, they still want me to spend more money.
Customer service is nice, but completely unable to help.
And they also wanted me to update/edit my negative review to say that they helped me. But if I hadn’t wrote the review I wouldn’t have gotten any help at all.
DO NOT ORDER FROM HERE
Moon Magic 回复2026-08-31
Hello Olivia,
We’re truly sorry to hear about your experience and understand your disappointment. We take concerns regarding the quality and longevity of our jewelry seriously, and we’d appreciate the opportunity to review the details of your case further.
Our team will be reaching out to you directly to discuss this with you and work toward a resolution.
We’d also like to clarify that, while our pieces are made to be enjoyed and worn, they are fine jewelry and are not intended to be worn continuously or treated as everyday-wear pieces without proper care. Factors such as frequent wear, exposure to water, chemicals, impact, and general wear and tear can affect gemstones and metals over time. This is particularly important with pieces that contain delicate gemstones and settings.
That said, we want to make sure your specific situation is properly reviewed rather than making assumptions, and our team will be in touch directly to discuss it further.
Kind regards,
Moon Magic
The item was absolutely tiny, all the photographs were deceiving and showed that the pendant was bigger. Wasn’t able to return as it was on sale though it didn’t say that at the point of sale. Once ordered didn’t hear anything either, was genuinely shocked when the items showed up. Would definitely never use again.
Moon Magic 回复2026-08-17
Hello Katie,
Thank you for taking the time to leave us a review. We’re sorry to hear you were disappointed with your order. We’d be happy to look into this for you, but unfortunately there’s no order number included in the review for us to check the details. Please reach out to us directly with your order information, and we’ll be happy to assist.
We’d also like to mention that the dimensions of each product are listed on the product page under “Quality & Details,” to help customers get a clear idea of the size before placing their order. If an item is excluded from returns as a final sale piece, this is also clearly stated on the individual product page, as well as in our Returns Policy and FAQ.
Kind regards,
Moon Magic
I ordered a labradorite ring set that arrived beautifully packaged but not at all like the photos. There was no iridescence noted in the stone at all. And it was not a shade of blue at all as described but a gray dull flat rock. I emailed the company immediately and requested a refund but have not heard back.
Moon Magic 回复2026-08-12
Hello there,
Thank you for your feedback. We’re very sorry that the piece wasn’t as you expected. We can see that you’ve already initiated a return through our return portal, and your return has been approved. As soon as you requested the return, an email with the return instructions was sent to you, please check your spam/junk/promotions folder in case the email ended up there. We hope the process is smooth and appreciate your understanding.
Kind regards,
Moon Magic
The pieces came very poor quality. There were visible glue layer in place of stone connection. The stone in necklace looked nothing like the pictures (not sparkling, not transparent, I don't think it was the stone they claim it to be). The gold covering was a strange yellow color, looks very strange next to actual golden ring.
On top of that the whole "return process" was terrible experience. They were stalling and ignoring all of my messages and were not giving me any return instructions until PayPal involvement despite receiving more than 3 very clear requests to initiate the return.
Would never buy from them again and do not recommend it to anyone.
Moon Magic 回复2026-08-12
Hello Victoria,
We’re truly sorry to hear that your experience didn’t meet your expectations.
When you first contacted us, our team requested photos so we could better understand the concerns and determine the most appropriate resolution. We’re sorry if this felt like a delay, we never intended to make the return process difficult.
We’d also like to clarify that the pieces are made with Yellow Gold Vermeil, which can have a different color and appearance compared with solid gold.
We can see that you’ve already received your refund for your order, however, we’d genuinely appreciate the opportunity to look into your concerns further. As mentioned in our email, please share your return tracking number with us. This will allow us to check with our returns warehouse and confirm that the pieces have been received and, if possible, review the condition of the items that were returned.
Thank you for sharing your feedback, and we’re sorry we didn’t provide the experience you expected.
Kind regards,
Moon Magic
This has been one of the worst online shopping experiences I've ever had.
I paid for my order almost a year ago and never received it. The package never even reached my country. At some point the tracking changed to "returning to sender," and now the tracking number doesn't exist anymore.
What's even more frustrating is that customer support keeps giving the same excuse: they can't refund me until they receive the package back. So I'm expected to wait forever because of a shipping problem that has absolutely nothing to do with me.
I paid. I never received my order. I still don't have my money back.
After almost a year, I have completely lost trust in this company. If this is how they treat paying customers, I cannot recommend buying anything from them.
Please be careful before placing an order. Read the reviews first. I wish I had.
UPDATE: After almost a year, Moon Magic has finally started processing my refund.
Moon Magic 回复2026-08-06
Hello Andrew,
We're truly sorry for the experience you had. Although the package was unfortunately never returned to us by carrier, we made an exception and arranged a full refund to your original payment method.
As confirmed in our latest email, your refund has now been processed. While shipping issues like this are outside of our control, we understand how frustrating this situation was and sincerely apologize for the inconvenience. We appreciate your patience and will use your feedback to improve how we handle similar cases in the future.
Kind regards,
Moon Magic
Hello Tracy,
Thank you for your review. We're sorry to hear the ring didn't meet your expectations. We can see that your return was received and your refund has been processed. Thank you for giving us the opportunity to make things right, and we wish you all the best.
Kind regards,
Moon Magic
Ordered Birth chart and gift certificate.
Got the gift certificate but no birth chart.
Requested an update as the delivery-shipping said fulfilled.
Response from customer service was automated and about jewelry delivery timelines which has nothing to do with Birth chart purchase.
August 05,2026
Just received an email with the link to my ordered Birth Chart.
Thank you Seda (Moon Magic) for providing support to my inquiry.
Moon Magic 回复2026-08-05
Hello Jane,
Thank you for your feedback. We apologize for the initial confusion and for the automated response you received. We're glad Seda was able to assist you and that your Birth Chart has now been delivered successfully. We appreciate your patience and thank you for giving us the opportunity to make things right!
Kind regards,
Moon Magic
Hello Rachael,
Thank you for taking the time to leave us a review. We're sorry to hear this. We couldn't find an order based on the information in your review. Please reach out to us with your order number or email address, and we'll be happy to look into it and help resolve the issue as quickly as possible.
Kind regards,
Moon Magic
Would not recommend to anyone, been processing it since June 12th and not shipped yet! Want my money back!
Moon Magic 回复2026-08-03
Hello Angela,
Thank you for sharing your feedback. We're sorry to hear that you're disappointed with the wait.
The item you ordered is a preorder piece, and this is noted on the product page before purchase as well as in the order confirmation email you received. The estimated shipping window for this item is July 25th through August 25th, so your order is still within the expected timeframe.
We understand that waiting for a preorder can be frustrating, and we truly appreciate your patience. If you have any questions about your order, our customer support team is always happy to assist you.
Kind regards,
Moon Magic
Order Petite Raw Allure Ring & Twinkling Band - 18kt Yellow Gold Vermeil / 5 was ordered from you recently order number 670655 and the moonstone has fallen out and have been ignored by customer service ever since would highly recommend not buying from this company as quality seems to be poor for the price paid and no aftercare at all
Moon Magic 回复2026-07-31
Hello James,
We're very sorry to hear about your experience and understand how frustrating this must have been. We also apologize that you didn't receive a response as quickly as expected. In our support system, sending multiple follow-up messages moves the conversation to the end of the queue, which unfortunately delayed our reply.
We have since been in touch with you regarding your request.
Kind regards,
Moon Magic
I purchased the Black Obsidian Heroine & Herringbone Necklaces with the T-Bone bar, along with the Black Obsidian Flow & Stardust Rings. I'd saved for ages and was so excited when they arrived. I wore the Black Obsidian Heroine necklace for a week, the T-bone bar kept coming un-done. Unfortunately it came undone on my gravel drive way & the gemstone got scratched & damaged as I didn't feel the necklace fall off. I contacted customer services and they replied 'Upon reviewing the information, I would like to confirm that the t-lock is not defective, however, if the necklace fits a bit loosely, the t-lock may come undone more easily. This is not considered a defect, but rather a result of the fit and movement during wear. We usually recommend wrapping the T-lock through the O-ring twice. This method helps to secure the chain more firmly and minimizes the chance of it coming undone'.
There wasn't a suggestion on the website at time of purchase, & still isn't with regards to putting the T-lock through the O-ring twice. Clearly there is a defect with the product if it doesn't stay in place. I left both necklaces in the jewellery box as 1 wasn't wearable anymore. Upon opening my box (that the necklace was sent it), the Herringbone necklace is all tarnished & I've never worn it.
I loved my ring stack & this has lasted better but there is one of the prongs on the ring with the black obsidian gem that keeps moving and doesn't give me much hope that it will keep the gemstone in place for much longer.
Disappointed is an understatement, both with the product & the lack of support from customer services. My necklace was under warranty, still is & they palmed me off with they don't deal with accidental damage. The damage wouldn't have happened if the T-lock actually did what it was meant to do.
Moon Magic 回复2026-07-31
Hello Abbie,
We're truly sorry to hear about your experience and understand how disappointing this has been. While the issue with your necklace falls outside of our warranty coverage, we wanted to make an exception in this case and have offered you a replacement. We appreciate you sharing your feedback, and we're glad we could provide a resolution.
Kind regards,
Moon Magic
I bought the herringbone rose gold necklace. I love it but I wish I had the option to be longer. It’s just a little bit too short, even with the extension chain in the back.
Moon Magic 回复2026-07-28
Hello there,
Thank you so much for your feedback! We're so happy to hear you love your herringbone necklace. The necklace length is listed on the product page under Quality & Details, but we really appreciate your suggestion and will keep it in mind for future designs.
Kind regards,
Moon Magic
Never received, never got shipping confirmation. Scam ass mother f'ers.
Moon Magic 回复2026-07-29
Hello Hannah,
Thank you for taking the time to leave us a review, and we are sincerely sorry about your disappointment. Our records confirm that your shipping details were emailed to you on July 14th under the subject line "Your Moon Magic order has shipped!". If it didn't land in your inbox, we encourage you to check your spam, junk, or promotions folders, as automated tracking emails can sometimes be redirected there.
Regarding the shipment itself, we dispatched your package promptly. However, it has ultimately been marked as "Returned to Sender" because it could not be delivered as addressed. The package is currently on its way back to our shipping partner's processing center.
We have reached out to you directly in order to check this further, so it can be resolved in the best possible way.
Kind regards,
Moon Magic
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