Moon Magic creates gemstone jewelry designed to be both meaningful and enduring.Each piece is crafted with authentic, GIA-certified gemstones (Gemological Institute of America), selected for their natural beauty and the energetic properties they’re believed to carry. Our stones are thoughtfully chosen to support intention and self-expression so every piece feels as personal as it is beautiful.Handcrafted in small batches by artisan partners in Jaipur, India (the world’s gemstone capital) each design undergoes four in-house quality checks and features thicker-than-standard plating for lasting durability and elevated craftsmanship.Trusted by over 600,000 customers worldwide and followed by 1.8+ million across Instagram and Facebook, Moon Magic is known for conscious craftsmanship, energy-driven design, and thoughtful details, from flawless finishes to signature packaging.With every order, we give back by funding tree planting through Trees for the Future, helping plant over 750,000 trees to date - because true luxury should uplift both your energy and the world around you.
Reviewers had a great experience with this company. Many buyers share that the jewelry pieces are truly stunning, beautifully crafted, and feature gorgeous stones that look even better in person. Shoppers also warmly appreciate the helpful support team, noting that staff members are exceptionally kind, quick to assist, and keep everyone closely updated throughout the process.
Some people were dissatisfied with delivery delays, explaining that shipping times occasionally took much longer than initially promised or expected. Others also noted that certain items did not quite match the online pictures or that the metal plating faded quickly over time.
The package was lost, so I cannot evaluate the products, but the customer support offered great help and solved the issue very efficiently. I will for sure order again, hoping that the carrier company will manage better with the delivery.
Moon Magic 回复2026-06-10
Dear Caroline,
Thank you for your feedback!
We’re very sorry to hear that your package was lost, this is certainly not the experience we want for our customers. At the same time, we truly appreciate your kind words about our customer support team and are glad we were able to assist you quickly and efficiently.
Your patience and understanding mean a lot to us. We’ll also continue working closely with our shipping partners to ensure a smoother delivery experience in the future.
We look forward to welcoming you back and providing you with a much better overall experience next time!
Best wishes,
Moon Magic Team ✨
I was really disappointed with my experience. I only warn the ring for around three weeks before issues started appearing. While I understand the warranty terms, I don’t feel a piece of jewellery should show this level of wear in such a short amount of time.
I purchased the ring expecting it to last much longer than a few weeks, and unfortunately the quality has not met my expectations. Based on my experience, I would not purchase again.
Moon Magic 回复2026-06-09
Dear Naomi,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience.
We completely understand your disappointment, as our pieces are designed to be both beautiful and durable. At the same time, like all fine jewelry, they do benefit from a bit of extra care to maintain their condition over time, especially depending on daily wear and exposure.
That said, what you’ve described doesn’t sound like the experience we want for our customers. We would really appreciate the opportunity to take a closer look and make this right for you.
Please reach out to our customer support team so we can review your case further.
We hope to have the chance to turn this around for you.
Warm regards,
Moon Magic Team ✨
Ordered a ring that was advertised as gold with genuine black obsidian stones as well as pearls.
Now I already wear real gold. On receiving the item I can tell it was not real gold. It was nothing more than cheap plastic. The stones also don't look genuine and there is no certificate of authentication to prove the stones are real. The ring looked dull and not as shiny as on the photos.
Cheap rubbish which is sourced from India. A quick google search will tell you where raw obsidian is found in the world. Returning the item.
Moon Magic 回复2026-06-15
Hello there,
Thank you for sharing your feedback. We're sorry to hear that the ring did not meet your expectations.
We would like to clarify a few points. The ring you purchased is crafted in 18kt Yellow Gold Vermeil, as stated in the product description. Vermeil is a genuine precious metal finish consisting of a thick layer of gold over sterling silver.
Regarding the Black Obsidian, we can confirm that the stone is genuine and sourced from Mexico. We have shared our certificate of authenticity with you directly.
Our jewelry is handcrafted by skilled artisans in Jaipur, India, a region renowned for its gemstone craftsmanship and jewelry.
While we're sorry the piece wasn't right for you, we appreciate you giving us the opportunity to address your concerns.
If you require any further assistance or have additional questions, please don't hesitate to reach out to our customer support team directly, we'll be happy to help.
Kind regards,
Moon Magic
I ordered 2 rings from Moon Magic in the beginning of May and it arrived at the end of the month, so the timing was pretty decent considering it came from Japan.
I got the Black Obsidian Labradorite Ring and the Labradorite Flow Ring & Black Onyx Stardust Band. They were both in the sterling silver. I’ve been wearing them for about a week now and still absolutely love them!
Moon Magic 回复2026-06-09
Dear Steph,
Thank you for your kind feedback!
We’re sorry to hear there was an issue with your ring, but we’re so glad Inna was able to assist you quickly and make the exchange process smooth. We’ll be sure to pass along your lovely words to her.
We truly appreciate your support!
Warm regards,
Moon Magic Team ✨
AVOID THIS COMPANY.
The ring that I purchased looked nothing like the pictures, quality of it was costume jewelry at best ( I'm aware that this is a budget friendly jewelry company) but then when the stone fell out of its setting due to its poor quality/ workmanship after very limited use within the first year, moon magic claimed it was not covered under their "warranty". They have a 2 year "warranty" in name only. It doesnt cover anything other than if it shows up broken out of the package. Very misleading. Will never purchase from them again. Better off spending money somewhere else.
Moon Magic 回复2026-06-15
Hello Ed,
Thank you for taking the time to leave us a review. We're sorry to read about your experience. Unfortunately, we’re unable to locate your order based on the information provided in this review, so we can’t investigate the details of your case further at this time.
We’d appreciate the opportunity to look into this for you. Please reach out to our customer support team directly with your order number, and we’ll be happy to review the situation and see how we can assist.
We look forward to hearing from you.
Kind regards,
Moon Magic
This company makes it very hard to return your product. I live in FI and I had to return the ring to UK. Putting all the responsibility of export documentation and transport cost on me.
They don't have clear instructions on return and everything has to be asked separately from them.
I decided that it was more trouble to return than keeping it. Big mistake!
The product itself is poor quality. The ring I purchased changed color and was scratched immediately after one week of use. In addition it has left a dark marks on my skin.....
I don't recommend wasting your money here.
Moon Magic 回复2026-06-05
Hello Meri,
Thank you for sharing your feedback. We're very sorry to hear about your experience.
We take concerns regarding product quality and the returns process seriously. We have reached out to you directly to learn more about the issues you've described so that we can investigate further and work toward a resolution.
Our goal is always to provide a positive experience for our customers, and we appreciate the opportunity to better understand what happened and see how we can help.
We look forward to hearing from you.
Kind regards,
Moon Magic
A gem fell out of my partners ring after 7 months and I was refused a return or replacement as apparently it's not covered under their warranty. So there poor quality of workmanship isn't covered even though the gem fell out on its own. She takes it off for work and to shower. Won't be buying from them again
Moon Magic 回复2026-05-25
Hello Aaron,
Thank you for taking the time to leave us a review. We’re sorry to hear about your experience. We are currently in contact with you and awaiting some additional information so we can look into this further and assist in the best possible way.
Kind regards,
Moon Magic
Very disappointing experience with this Mystery Box. The website advertised “beautiful, high-quality rings” that were supposedly handpicked, but the items I received looked cheap, tiny, and childish. The styles felt nothing like the photos or the quality described online.
I contacted customer service and the manager, hoping they would resolve the issue, but I was told the purchase is non-refundable. I understand mystery boxes are a surprise, but customers should still receive products that match the advertised quality and style.
Unfortunately, this purchase felt misleading and not worth the money. I would not order again.
Update:
As soon as Moon Magic told us to return the rings in order to receive a refund, we shipped them back immediately at our own expense and paid for the return shipping ourselves.
Moon Magic received the rings within a few business days, on May 27. The company has promised us a full refund, but we have not received the money yet.
We will continue to provide updates and let everyone know whether the promised refund is actually processed and received. For now, we are still waiting, and all return shipping costs were paid out of our own pocket.
Update: June 3rd 2026. We have received fully refund, but without our shipping fees. Thanks for refund.
Moon Magic 回复2026-05-22
Hello Anna,
Thank you for taking the time to leave us a review.
We are truly sorry to hear that you were disappointed with the selection in your Mystery Box. We completely understand that jewelry preferences are very personal, and while many customers enjoy the surprise element, we recognize that the styles received may not always match everyone’s individual taste.
The pieces included in our Mystery Boxes are randomly selected by our team and are intended to reflect our regular jewelry collection. While they are not considered children’s jewelry, we understand that the designs you received were not what you had hoped for.
It’s very important to us that our customers genuinely love and feel excited about wearing their jewelry. Although Mystery Box purchases are typically non-refundable, as a one-time exception, we offered that you return the order.
We truly appreciate your feedback and the opportunity to make this right.
Kind regards,
Moon Magic
It's an absolute scam... I received ring, it looks great...and now 6 month later gold is disappearing...if there ever was any gold and obviously no one is happy to refund the money... please don't believe there is any gold on those rings
Moon Magic 回复2026-05-19
Hello there,
Thank you for taking the time to leave us a review. We’re very sorry to hear about your experience. Unfortunately, we’re unable to locate or review the order without any order details. This is certainly not the quality we aim to provide, and we’d really like the opportunity to look into this further for you. Please reach out to our customer service team with your order details and photos of the ring so we can investigate and work towards a resolution.
Kind regards,
Moon Magic
My supposly gold ring wasnt and nobody give is service after we bought
My supposly gold ring wasnt
Moon Magic 回复2026-05-18
Hello Emmanuelle,
We’re sorry to hear about your experience. Unfortunately, we could not find any order under this name, and there was no order number included in the review for us to look into this further. Please reach out to us directly with your order details so we can properly investigate and assist you. We’re always happy to help resolve any issues.
Kind regards,
Moon Magic
As far as the jewelry and the look is concerned everything looks amazing and my wife absolutely loves their products. That being said they only offer a 30 day warranty on products other than from manufacturers defects which doesn’t include a chain breaking randomly, or a gemstone falling out. I have spent almost $1000 with this company over a couple year period and the quality of their products is terrible and they obviously refuse to stand behind it which is a huge disappointment considering how good most of their products look!
Moon Magic 回复2026-05-08
Hello Jeff,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations, especially as a valued returning customer.
We’re very happy to know that both you and your wife love the look and design of our jewelry, but we completely understand how disappointing it must feel to experience issues with pieces you purchased over time.
Our 2-year warranty covers manufacturing defects, while damage related to wear and tear is assessed individually, which is standard within the jewelry industry. That said, we never want our customers to feel unheard or unsupported.
As mentioned in our email, we would truly appreciate the opportunity to review the affected pieces more closely. Once we receive photos of the issues, we’ll personally investigate the matter and do our very best to find a fair and satisfactory resolution for you.
Thank you again for bringing this to our attention.
Kind regards,
Moon Magic
I ordered from Moon Magic on February 10 and received my purchase within the first or second week of March, which I was happy with. I really liked the ring I chose, and I still enjoy wearing it.
I did end up needing a resize, but that was due to my own uncertainty about my ring size despite trying to measure it at home beforehand. Overall, I had a good experience with both the product and the ordering process.
Moon Magic 回复2026-05-08
Hello Vanessa,
Thank you so much for your kind review! We’re delighted to hear that you love your ring and had a positive experience with both the ordering process and delivery.
Ring sizing can definitely be tricky, so we completely understand. We truly appreciate your support and hope you continue enjoying your piece for years to come!
Kind regards,
Moon Magic
When the delivery company lost my package, Moon Magic was helpful in getting this taken care of and sending me a replacement. They were quick to respond and very polite.
Quick to respond and very helpful customer service.
Moon Magic 回复2026-05-07
Hello Sunny,
Thank you so much for sharing your experience! We’re really glad our team could step in quickly and help resolve the delivery issue for you. We appreciate your kind words and are happy we could get your replacement sorted smoothly!
Kind regards,
Moon Magic
Poor Quality for Price, Deleted Instagram Comments
The jewelry is beautiful, but the quality is bad. I purchased two 14K gold plated rings about 2 months ago and both are already tarnishing. I reached out to customer service and was told nothing could be done. I also noticed my comments were removed from social media. For the price I paid, I expected better quality and support. I buy lots of plated jewelry and don't wear them in pools, at the beach, in the shower or sleep in them.
UPDATE: Yes, they did contact me, but said exactly what they wrote below and offered no exchange or refund. Just told me that this sometimes happens...
Moon Magic 回复2026-05-07
Hello Vessi,
Thank you for your feedback, and we’re sorry to hear about your experience.
We would like to kindly note that we are already in contact with you regarding this matter. Our 18kt Yellow Gold Vermeil pieces are crafted with a sterling silver base and a thick layer of 18kt gold plating. In some cases, factors such as skin chemistry, moisture, hand sanitizers, lotions, sweat, or even occasional exposure to water or chemicals can interact with the surface over time and affect the appearance of vermeil jewelry.
While this can occasionally occur across the industry, it is not a common issue reported with this design.
That said, we completely understand your disappointment and truly appreciate you bringing this to our attention. Our team remains available should you wish to continue the conversation or need further assistance.
Kind regards,
Moon Magic
My rings moonstone fell out on a $350 2 piece set. I expected it to be fixed or replaced. Their response? Here's 20% off. The kicker? You cannot use the discount if there's a sale already going on. Bigger kicker? They're ALWAYS having a BS "sale." I've followed the cost for years bc I wanted this set for so long. The prices never go down it's consistently the same "sale". Cheaply made in china and not worth the cost. They will not fix your ring, won't replace it, they will give you a useless coupon.
Moon Magic 回复2026-05-07
Hello Arie,
Thank you for sharing your feedback. We’re sorry to hear about your experience with your rings.
We would like to kindly note that we’re unable to locate your order without an order number. Please feel free to contact our customer service team directly so we can properly review your case and assist you further.
In situations like this, we always aim to offer the best possible solution based on the details available and our warranty policy. That said, we understand your disappointment and would still be happy to take another look if you reach out to us with your order information.
We appreciate you taking the time to leave your review, and our team is here if you’d like further assistance.
Kind regards,
Moon Magic
Customer service is awful, I ended up buying the opal ring and it’s super sharp and stabs everything. stray hairs always get stuck in it. I had a big scratch on it and contacted Moon Magic about the two-year warranty and I guess it’s not covered so so much for a warranty also, pretty sure it changes from an opal color to transparent and I’m not sure that it’s a real opal.
Moon Magic 回复2026-05-07
Hello Crystal,
Thank you for your feedback. We’re sorry to hear about your concerns, and we appreciate the opportunity to clarify.
We would like to kindly note that we have already been in touch regarding this matter. It is completely normal for natural gemstones, including opal, to have small surface variations or fine imperfections. These characteristics are part of what makes each gemstone truly one of a kind and do not affect the overall quality, durability, or authenticity of the stone. We only offer genuine gemstones.
In addition, certain cuts and settings can sometimes feel sharper depending on the design.
If you have any further questions, our team is always here and happy to help.
Kind regards,
Moon Magic
Extremely Disappointed – Poor Quality & Misleading Product Images I am very disappointed with this purchase.
I bought this necklace because the opal in the product images looked beautiful, bright, and full of color. However, the reality is completely different.
From the beginning, the stone did not fully match the advertised look. But after only 6 months, it has become even worse:
* The color has faded significantly
* The shine and opal effect are almost gone
* The stone now looks dull, yellowish, and nothing like an opal
I have attached three images to clearly show:
1. The official product image
2. The condition when I received it
3. The current state after only 6 months
The difference is shocking. It honestly looks like a completely different and much cheaper stone.
For this price, I expected high quality and durability. Instead, I received a product that lost its appearance very quickly.
I also contacted customer support, but unfortunately, they were not helpful.
I would not recommend buying from this brand. The product is overpriced and does not match the advertised quality.
Moon Magic 回复2026-04-20
Hello Brandon,
Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience with the necklace.
We’d like to let you know that we have reached out to you directly to request a bit more information so we can better understand what happened and properly review your case. We genuinely want to look into this thoroughly and see how we can assist you in the best possible way.
We appreciate you bringing this to our attention and we’re here to help resolve it with you.
Kind regards,
Moon Magic
Avoid. They don't take responsibility when things go wrong
Package got lost/stolen on the way from India to EU and was falsely marked "delivered." Moon Magic refused to take responsibility to follow through with the carrier and request delivery confirmation like they were supposed to under EU consumer law. Had to fight through PayPal to get my money back—not from them.
My contract was with them, not the delivery company, but they didn't care. Never ordering again and wouldn't recommend to anyone.
Moon Magic 回复2026-04-20
Hello Inga,
We’re really sorry to hear about this experience, we completely understand how frustrating and concerning this situation must feel.
We’re currently in direct contact with you and have offered a reshipment to help resolve this as quickly as possible. Our priority is to make sure you receive your order and feel supported throughout the process.
Thank you for your patience, and we’re here to assist you every step of the way.
Kind regards,
Moon Magic
Overpriced jewelry with disappointing quality and customer service
My experience with Moon Magic was disappointing, especially considering the price point.
Both items I purchased showed significant quality issues within a short time. The necklace lost its gold plating after a few months (revealing the silver underneath) and the clasp broke after around 7 months. The ring lost its stone after just 3 months of normal use.
What’s more concerning is how this was handled. Instead of offering a reasonable solution, I was initially offered small discounts, which felt inappropriate given the circumstances. Only after repeated follow-ups was the necklace replaced, while the ring issue remained unresolved.
For a brand positioned at this price level, I expected a very different standard in both product quality and customer care.
Update after company response:
Thank you for your reply.
However, I would like to clarify that the situation was not as straightforward as described. The replacement for the necklace was only arranged after multiple follow-ups on my side. Initially, I was offered discounts of 20–50%, which I did not consider appropriate given that both items showed defects after a short period of normal use.
Considering that you advertise a 2-year warranty, I expected a more direct and customer-oriented resolution from the beginning, rather than having to repeatedly request a solution aligned with that policy.
Regarding the ring, choosing to proceed with the necklace replacement at the time should not be interpreted as the issue being resolved. The defect with the ring remains unaddressed.
That said, I appreciate your willingness to revisit the matter and I would like to accept your offer. I am open to finding a proper solution for the ring.
Overall, my experience still falls short of what I would expect at this price point, both in terms of product quality and customer service.
Moon Magic 回复2026-04-20
Hello Lau,
Thank you for taking the time to share your feedback, we’re really sorry to hear that your experience didn’t meet expectations.
We’d like to clarify that we were in direct contact with you to review the concerns and work toward a solution. During our correspondence, we offered a replacement, and at that time you preferred to proceed with a replacement for the necklace rather than the ring, which we arranged accordingly.
That said, we understand your frustration and never want any issue to feel unresolved. If you’re open to it, we’d be more than happy to revisit the situation with the ring and see how we can best assist further.
Your feedback is important to us, and we truly appreciate the opportunity to make things right.
Kind regards,
Moon Magic
I bought my daughter a ring for her 18th birthday which snapped in half 6 months later and this is the response I received
This type of damage may have occurred as a result of external or mechanical impact. Unfortunately, this situation is not considered a manufacturing defect or a warranty case.
In accordance with our policy, we can offer a 20% discount on your next purchase as a gesture of goodwill.
Moon Magic 回复2026-04-20
Hello Jodi,
Thank you for sharing your feedback, and we’re truly sorry to hear about your daughter’s ring, we understand how special a gift like that is.
We’d like to clarify that we’ve been in direct contact with you to review the situation and, as part of that conversation, we offered a replacement option to help resolve this for you. Our intention is always to find a fair and supportive solution, even in cases that fall outside of our warranty terms.
We genuinely appreciate you bringing this to our attention and remain here to assist you further if needed.
Kind regards,
Moon Magic
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