Moon Magic creates gemstone jewelry designed to be both meaningful and enduring.Each piece is crafted with authentic, GIA-certified gemstones (Gemological Institute of America), selected for their natural beauty and the energetic properties they’re believed to carry. Our stones are thoughtfully chosen to support intention and self-expression so every piece feels as personal as it is beautiful.Handcrafted in small batches by artisan partners in Jaipur, India (the world’s gemstone capital) each design undergoes four in-house quality checks and features thicker-than-standard plating for lasting durability and elevated craftsmanship.Trusted by over 600,000 customers worldwide and followed by 1.8+ million across Instagram and Facebook, Moon Magic is known for conscious craftsmanship, energy-driven design, and thoughtful details, from flawless finishes to signature packaging.With every order, we give back by funding tree planting through Trees for the Future, helping plant over 750,000 trees to date - because true luxury should uplift both your energy and the world around you.
Reviewers had a great experience with this company. Many buyers share that the jewelry pieces are truly stunning, beautifully crafted, and feature gorgeous stones that look even better in person. Shoppers also warmly appreciate the helpful support team, noting that staff members are exceptionally kind, quick to assist, and keep everyone closely updated throughout the process.
Some people were dissatisfied with delivery delays, explaining that shipping times occasionally took much longer than initially promised or expected. Others also noted that certain items did not quite match the online pictures or that the metal plating faded quickly over time.
Bought a ring and the diamond fell out the next day.
No refund or contact possible.
Moon Magic 回复2026-04-20
Hello Manon,
We’re really sorry to hear about your experience, that’s certainly not the kind of quality or service we aim to provide.
We’ve reached out to you directly to better understand what happened, as we’d truly like to look into this and find the best way to resolve it for you. There may have been a misunderstanding, and we want to make sure we have all the details so we can assist properly.
Kind regards,
Moon Magic
Item not delivered and all they can say is too bad
They say they sent a package but I never received it and the shipping company won’t help. Why send jewelry worth several hundred dollars without insurance and without helping their customers solve a delivery problem. This is an unreliable company do not buy from them. Blaming the purchaser is always easiest of course I’ve checked with neighbours. Who leaves a package in a doorstep middle of the day. Ever hear of porch pirates. The delivery company won’t contact me either perhaps the took it. Regardless I paid for jewelry never received and will follow up with my credit card
Moon Magic 回复2026-04-15
Hello Robin,
We’re really sorry to hear about your experience, and we understand how frustrating delivery issues can be.
According to our shipping records, the package was sent to the address provided at checkout, and the tracking information confirms it was successfully delivered. A proof of delivery (including a photo of the drop-off location) was also provided by the carrier, indicating that the parcel reached the specified address.
That said, we never want a customer to feel left without support. In situations like this, we recommend checking with neighbors, building management, or anyone else who may have taken the package on your behalf.
Your satisfaction and trust are very important to us, and we’re here to help however we can.
Kind regards,
Moon Magic
Extremely disappointing experience.
I placed an order with a promised delivery time of 8–18 working days, as the item was meant to be a gift. It has now been 25 working days, and the tracking still shows only “label created,” with no evidence that the item was ever shipped.
Customer service has been very poor throughout. Responses were slow, unhelpful, and repeatedly ignored my request for a refund. Instead, I was given vague and contradictory explanations, including being told the item was “already on its way, although at the moment the movement is not visible on our end,” despite no tracking updates at all.
This lack of transparency, accountability, and basic communication is unacceptable. I have completely lost confidence in this company and have had to escalate the issue with my bank to recover my money.
I would strongly advise others to think twice before ordering.
Moon Magic 回复2026-04-09
Hello Dari,
Thank you for taking the time to leave us a review. We are truly sorry to hear about your experience, it was never our intention to make you feel this way.
After reviewing your order, it appears there was an issue with your address between our store and the shipping platform, which caused an unexpected delay. We sincerely apologize for this.
Your order is currently in transit. However, tracking updates are not visible at this stage and should appear once it reaches the international hub and is handed to the local carrier.
We understand your concerns and, as mentioned in our email correspondence, we have already offered a resolution and are continuing to assist you directly.
Thank you for your patience while we work to resolve this.
Kind regards,
Moon Magic
Not fit for purpose broke after 6 months. Was only used on occasions, weekends etc (was in immaculate condition apart from string deteriorated). Was told warranty was not valid as bracelet had been worn. If you are unable to wear the jewellery surely then it is not fit for purpose.
Customer service was totally unhelpful only offered 20% off next order even though I had sent clear photos of the deteriorated string which was not snapped or pulled, they just sent the same automated response of being out side of the warranty as it had been worn.
At £100 for a bracelet i would expect it to last at the very minimum the length of the warranty and i would also expect the company to honour the warranty especially when the bracelet was within the terms.
Moon Magic 回复2026-04-09
Hello Claire,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how disappointing this must have been.
We’d like to reassure you that your case is important to us. As mentioned in our ongoing correspondence, we are already in touch with you directly and actively working towards a resolution.
We appreciate your patience and the opportunity to make this right.
Kind regards,
Moon Magic
Looks and feels like a $10 Temu ring but cost nearly 10 times that. Underwhelming, will not be purchasing again and when selecting to return, you will not receive a full refund as there are fess deducted from the refund, another reason to make purchases on Amazon over company websites.
Moon Magic 回复2026-04-06
Hello Alexa,
We’re really sorry to hear that you’re not happy with your experience, this is certainly not the impression we want to leave.
We’ve reached out to you directly so we can look into this further and better understand your concerns. Your feedback is very important to us, and we’d truly appreciate the opportunity to make things right.
Kind regards,
Moon Magic
Terrible. I got my wedding ring from Moon Magic and it got discolored in less than 6 months. When purchasing a ring you do not get important information BEFORE ordering. I’ve been in contact with customer service already and did not receive a good compensation. I got a 20% off my next purchase, and I will definitely never order again.
Moon Magic 回复2026-04-06
Hello Olivia,
We’re truly sorry to hear about your experience and understand how disappointing this must have been, especially for something as meaningful as a wedding ring.
We appreciate you bringing this to our attention, and we’re glad we were able to connect with you directly. As discussed, we’ve offered a replacement to make things right, as your satisfaction is very important to us.
If there’s anything further we can assist you with, please don’t hesitate to reach out, we’re here to help.
Kind regards,
Moon Magic
Had my rings less than a year, with minimal wear and they are already turned silver.. not what I expect for an over $200+ order.
:(
Moon Magic 回复2026-04-03
Hello Laura,
Thank you for your feedback, we’re really sorry to hear about your experience with your rings.
We can see that you’ve already been in touch with our team, and we truly appreciate you reaching out. Please rest assured that we’re currently working with you directly to find the best possible resolution.
Your experience matters a lot to us, and we’re committed to making this right. Thank you for your patience while we sort this out together.
Kind regards,
Moon Magic
Im really disappointed. I bought vermeil ring with stones and after very light wearing for 3 months (I was wearing only at work, office) prongs have broken and I lost a stone. I wear a lot of rings and it’s never happened to me before. It shows really poor quality. When I contacted them, they told me it’s wear and tear and they can’t do anything about it! I’ve never had a metal ring in my life that wouldn’t last a year, nevermind couple months with very careful use.
Moon Magic 回复2026-04-03
Hello Sigita,
Thank you for taking the time to share your experience, we’re truly sorry to hear what happened with your ring. We completely understand how disappointing it must be, especially when you’ve taken such care while wearing it.
We can see that you’ve been in contact with our team, and we’d like to clarify that a replacement has been offered as a gesture of goodwill. We always aim to support our customers as best as we can, and we’re glad we were able to provide a solution in this case.
Your feedback is very important to us, and we genuinely appreciate you bringing this to our attention.
Kind regards,
Moon Magic
I have been wanting a ring from moon magic for so long after always admiring them on instagram. I purchased two rings as a treat and the quality was awful, the sizing is completely off, they were extremely light weight and the bands were thin - nothing like the quality seen on instagram. For the price I sent these back, they felt more like costume jewellery than expensive rings.
Moon Magic 回复2026-03-31
Hello Harriet,
Thank you for your feedback. We’re really sorry to hear that your experience didn’t meet your expectations.
We can see that you’ve since returned your rings, and your refund has been processed. While we’re glad we could resolve this for you, it’s of course disappointing to hear that you weren’t happy with your purchase.
The pieces are among our bestsellers and are loved by many customers around the world, so it’s never our intention for anyone to feel let down. We always aim to accurately represent our jewelry and provide high-quality pieces that customers can enjoy for years to come.
We truly appreciate you giving us a try, and we’re sorry again that this wasn’t the right fit for you. If there’s ever anything we can assist you with, we’d be more than happy to help.
Kind regards,
Moon Magic
I seem to be one of the unlucky few as the ring that I received was absolutely atrocious in terms of quality, look and feel. It looked like something from a toy store or a Halloween costume store. Sizing was also completely off. The pricing doesn’t reflect the fact that this is a costume prop and not actual jewelry.
Moon Magic 回复2026-03-30
Hello Zoe,
Thank you for your feedback, and we’re truly sorry to hear about your experience, this is certainly not what we aim to deliver.
Could you please reach out to us at [email protected] and include a few photos of the ring you received? We’d really appreciate the opportunity to look into this further and make things right for you.
Kind regards,
Moon Magic
I purchased a necklace earings and a ring the necklace is ok
But the ring and earings are odd colours
With one stone been blue ' bright sparkling where the other stone and other earing are brown and completely dull
Im devastated to be honest I was so looking forward to these beautiful pieces but unfortunately i received pretty poor quality that I did not expect from your company im hoping you guys will work with me to replace the items and uphold your company's good name.
thankyou moonmagic
kind regards kyra wilkins
Moon Magic 回复2026-03-23
Hello Kyra,
Thank you for your feedback. We’re truly sorry to hear about your experience.
We completely understand how disappointing this must feel. We’d really appreciate the opportunity to make this right for you. Could you please reach out to our support team with your order details and a photo of the items? This will allow us to review everything carefully and arrange a suitable solution.
Thank you for bringing this to our attention and giving us the chance to resolve it. We’re here to help and will do our best to ensure you have a much better experience moving forward.
Kind regards,
Moon Magic
I cannot believe people are leaving good reviews for this company! I waited over a month for my ring and within a week it’s turning silver. Total waste of money!
Moon Magic 回复2026-03-23
Hello Sabrina,
Thank you for sharing your experience, we’re really sorry to hear this and understand how disappointing that must feel.
This is definitely not the standard we aim for, and we’d really like to take a closer look at what happened with your ring. Could you please reach out to our support team with your order details and, if possible, a photo of the item? That will help us investigate the issue more thoroughly and find the best possible solution for you.
We’re here to help and want to make this right, so please don’t hesitate to get in touch.
Kind regards,
Moon Magic
Order never delivered.
The parcel was returned by the courier, yet Moon Magic refused a refund and instead claimed it was “abandoned” without any official proof. Only a reshipment was offered, which was not acceptable as the order was a time-sensitive Christmas gift.
I had to resolve this through a bank chargeback and a complaint to the European Consumer Centre.
Extremely poor handling of a straightforward non-delivery situation.
Update:
Shifting the blame to an incorrect phone number does not excuse refusing a refund for an order that was never delivered.
The tracking clearly shows the parcel entered the return process, yet you continue to claim it was “abandoned” without providing a single piece of official confirmation from the carrier.
Repeating this claim does not make it true. It only highlights the lack of accountability in handling a straightforward non-delivery case.
This should have been resolved with a refund from the start, not deflected until a bank chargeback became necessary.
Moon Magic 回复2026-03-20
Hello Anita,
Thank you for sharing your feedback, we’re truly sorry for the frustration this situation has caused, especially given that your order was intended as a time-sensitive Christmas gift.
After reviewing the shipment details, we found that the phone number provided with the order was incorrect. This unfortunately prevented the carrier from completing the delivery, as they were unable to reach you for coordination. As a result, the package was marked as abandoned by the courier rather than returned back to us.
In cases where a parcel is successfully returned to our facility, we’re always happy to offer either a refund or a replacement. However, since this shipment was not returned to us, we were unable to process a refund. Instead, as an exception and in an effort to make things right, we offered a reshipment of your order.
We appreciate your feedback.
Kind regards,
Moon Magic
Is bullsht this site. I buy a "black obsidian Harlow ring" with 140 euro,now is on "sale" from 279 euro to 179 euro.Also It took 2 months for a refund.
Moon Magic 回复2026-03-23
Hello Tudor,
Thank you for your review. We’re sorry to hear that you felt disappointed, and we’d like to clarify a few important points.
First, regarding the price: the ring was purchased last year, and since then, our pricing has naturally evolved. Like many brands, we occasionally run different promotions and adjust prices over time. Recent increases in our prices are mainly due to factors outside our control. The cost of silver has risen significantly, and as a jewelry brand working primarily with sterling silver, this directly impacts our production. In addition, higher tariffs and import duties have added further pressure. To maintain the same level of quality and craftsmanship you expect from us, we’ve had to adjust our pricing accordingly.
Regarding your return, once a package arrives at our warehouse, our team needs approximately 1–2 weeks to receive, open, and inspect it before processing. In your case, the return request submitted through the portal was initially for a gift card, which was issued as selected. When you later contacted us requesting a refund instead, we processed that for you as well.
We understand how these situations can be frustrating, and we truly appreciate your patience.
Kind regards,
Moon Magic
I’m literally never ever purchasing a damn thing from this sketchy place again. You will not get your money back no matter what way they spin it to you. I’ve lost now over $200 and you guys only gave me a 20% my next purchase. Sinful. I think you saw my review and then reached back out so I am hoping and praying for a positive outcome otherwise I’ll be gutted! Order number 671826
Moon Magic 回复2026-03-20
Hello Bridget,
We’re really sorry to hear about your experience and understand how frustrating this must feel. That’s definitely not the kind of impression we want to leave.
Unfortunately, we’re unable to look into the details of your case without an order number. If you could please provide your order number, we’d be more than happy to review the case and see how we can assist you further.
Kind regards,
Moon Magic
I just wish it didn’t take that long to receive the jewelry. I ordered so many beautiful rings and I followed the measurements online and they were too big so I had to return them/exchange. So I have not been able to wear any rings yet... They all looked amazing though, but I can't speak about the quality yet.
Moon Magic 回复2026-03-18
Hello Griselle,
Thank you so much for your feedback. We really appreciate you taking the time to share your experience.
We completely understand how frustrating it can be to wait, especially when you’re excited to wear your new pieces. As our jewelry is made to order, production typically takes 8–18 working days, which allows us to carefully craft each item with attention to detail.
We’re also sorry to hear about the sizing issue, that’s definitely disappointing after placing an order. We’re glad to hear you loved how the rings looked, and we truly hope the exchanged pieces will fit perfectly so you can finally enjoy wearing them.
Thank you again for your patience and support!
Kind regards,
Moon Magic
Ring lost its plating within 3 weeks of wearing it. Even after following all care instructions to a T. No soap, no scrubbing, no showring with the ring, not worn during work. Very disappointed in the quality while their motto is that it'll be jewelry to keep for years. Customer support offered a discount on another order, no partial refund and no replacement. Will not order here again, even if they are quite pretty.
Moon Magic 回复2026-03-18
Hello Tobias,
Thank you for sharing your feedback, we’re truly sorry to hear about your experience.
We understand how disappointing this must have been. Please know that we were already in contact with you directly, and our customer support team did their best to review your case thoroughly and offer the most suitable solution available in this situation.
We genuinely appreciate you giving us a try and are sorry that this experience did not meet your expectations.
Kind regards,
Moon Magic
I have several staple pieces from moon magic and I love them all, they’re good quality, don’t tarnish and are beautiful and unique! I specifically look for rose gold with moonstone, so this company has been great with my aesthetic!
Moon Magic 回复2026-03-17
Hello Kristen,
Thank you so much for your kind words! We’re so happy to hear you love your pieces and that they’ve become staples for you, rose gold and moonstone is such a beautiful choice.
We truly appreciate your support!
Kind regards,
Moon Magic
I ordered a ring 33 days ago. I kept getting sales updates and one update on my order. I had to contact the company to see where my order was over and over. I'm very disappointed with my purchase. This is unacceptable! The sad part was I love their jewelry and was about to dump $800 on more product. I hate leaving bad reviews. Its not often for me to do so. I just wanted my ring that I ordered.
Moon Magic 回复2026-03-16
Hello Mandalena,
Thank you for sharing your feedback. We’re truly sorry for the delay and understand how frustrating it must have been.
We can see that you’re already in contact with our Customer Support team regarding this matter. The delay was due to gemstone sourcing, and your package is currently in transit. We sincerely apologize for any inconvenience this has caused.
We really appreciate your love for our jewelry and your patience during this time. As a small gesture, we’ve offered a free gift, and we hope this can show our gratitude for your understanding and continued support.
Thank you again for taking the time to share your experience, and we hope your ring brings you joy once it arrives.
Kind regards,
Moon Magic
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