Moon Magic creates gemstone jewelry designed to be both meaningful and enduring.Each piece is crafted with authentic, GIA-certified gemstones (Gemological Institute of America), selected for their natural beauty and the energetic properties they’re believed to carry. Our stones are thoughtfully chosen to support intention and self-expression so every piece feels as personal as it is beautiful.Handcrafted in small batches by artisan partners in Jaipur, India (the world’s gemstone capital) each design undergoes four in-house quality checks and features thicker-than-standard plating for lasting durability and elevated craftsmanship.Trusted by over 600,000 customers worldwide and followed by 1.8+ million across Instagram and Facebook, Moon Magic is known for conscious craftsmanship, energy-driven design, and thoughtful details, from flawless finishes to signature packaging.With every order, we give back by funding tree planting through Trees for the Future, helping plant over 750,000 trees to date - because true luxury should uplift both your energy and the world around you.
以上内容由商家自行提供，未经平台核实。Moon Magic （moonmagic.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 958 条用户评价，属于购物与时尚分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 100% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-24。
Reviewers had a great experience with this company. Many buyers share that the jewelry pieces are truly stunning, beautifully crafted, and feature gorgeous stones that look even better in person. Shoppers also warmly appreciate the helpful support team, noting that staff members are exceptionally kind, quick to assist, and keep everyone closely updated throughout the process. Some people were dissatisfied with delivery delays, explaining that shipping times occasionally took much longer than initially promised or expected. Others also noted that certain items did not quite match the online pictures or that the metal plating faded quickly over time.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。the billing is in USD rather than £ which was annoying. Other than that was very happy
Hello Adam, We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Warm Regards, Moon Magic
I struggled to find my size, I used the filter function and it showed they had the size 5 but when I tried to purchase it didn't have any available. Really hard to find my size anyway, just disappointed.
Hello Tamsyn, Thank you for your feedback, we appreciate your business! We are very sorry for the trouble with choosing the item (necessary size), we'll forward your comment to the corresponding department to improve the system of filters. Hope for your patience and understanding! Warm Regards, Moon Magic
Hello Asya, Thank you so much for your order! We certainly value your business and hope to retain you as a client. But we also believe in the value of the product we sell, and we hope you appreciate the value of our service in terms of customer experience, user interface, features, speed, and delivery. Hope for your patience and understanding! Best Regards, Moon Magic
My bracelet broke after 2 weeks at the pearl level.
Hello Melissa, Thank you for your review. We are sorry to hear you had an issue with the bracelet, but we really appreciate you bringing this case to our attention. Please reconnect with our customer support department to discuss your options for a smooth and equitable solution. Warm Regards, Moon Magic
I signed up for text and email and never received the 10% off code.
Hi there, Thank you for taking the time to share your review! When you sign up to our newsletter, the code will both appear on the screen and it will also be sent to your email. Please check your Spam/Junk folder, sometimes it might end up there. Our customer service team is available on chat 24 hours on weekdays, please feel free to reach out and they will provide a solution asap! Kind regards, Moon Magic
I absolutely love the ring but I’ve only had it 5 months and the stone fell out which is so heartbreaking because of how much I loved it.
Hi Angelica, Thank you for taking the time to leave us a review and we are really sorry to hear about your experience. We understand that the ring you own has a sentimental value and it's very upsetting when something like this happens! Our jewelry is designed to withstand the normal rigors of modern life, but keep in mind that they are still made from precious metals and delicate stones. As a result of wear and tear settings can gradually wear away over time. You can help slow this process down by preventing chemicals from coming into contact with your ring and taking care with how you store it when it's not being worn. Please reach out to our customer support so that we can provide a solution! We appreciate your patience and understanding! Kind regards, Moon Magic
Had to purchase a second ring after a stone fell off of my wedding band after 6 months. Not even a discount was offered. Disappointing.
Hello Jo, Thank you for sharing your insights with the Moon Magic community. We appreciate your honesty and are taking all customer feedback (both positive and negative) seriously. While we do clearly state our 30-day warranty policy on our website, we work with each customer individually to find a solution to their issue if that time frame has passed. We stand behind our products and are dedicated to finding an equitable outcome for each shopper on a case-by-case basis. Please reconnect with our customer service department to discuss your options. Best Regards, Moon Magic
Hello Arvil, We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone! We'll do our best to fix it! Kind Regards, Moon Magic
Wanted a product for my wife. Had more than enough money in the account but the site continued to decline my card. Both my card and my wife's card. Wound up having to use a credit card and pay the credit card back. Inconvenient.
Hello Mari, We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone and we'll definitely keep it in mind to offer more pay options. Kind Regards, Moon Magic
I just been charged twice
Hello Chuck, Thank you for bringing this to our attention. We've checked your order and can only see one charge, please reconnect with our customer support department for any questions you might have. Hope for your patience! Best Regards, Moon Magic
My 15% off promo code worked until the last page then it was taken away. What the heck?
Hello Stacy, Thank you so much for your order, we appreciate your business. We've checked your purchase and can see that a 10% discount code was applied, our apologies but once the order has been placed - we can't do any changes. Hope for your patience and understanding! Best Regards, Moon Magic
Hello David, We are very sorry for the trouble with the discount code. Please note that the item you purchased is already on sale and our discount codes can't be applied on sale items as they are already considerably reduced. As stated in the email you received, discount codes are only for full price items. We are very sorry for any inconvenience. Best Regards, Moon Magic
payment issues website wouldn't take my cc info
Hello Craig, Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Kind Regards, Moon Magic
Website was hard to navigate with large pictures and the actual jewlery being small within the picture Also had payment issues, called my bank and they said it wasn't on there end, had to use paypal. Discount code that I had ended up at the very end of checkout said it could no longer be used. Gave no reason and felt wrong to me.
Hello Lucas, We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. We will definitely optimize the work with the website and pay attention to the payment process. Regarding the discount code - we've checked and can see that it was applied to the ring, please reconnect with our cusrtomer support department for any questions you might have. Kind Regards, Moon Magic
I never got the opportunity to personalize the gift card! And I spend $10 for that. Very disappointing I appreciate your reply but find your description of the gift option with card to be misleading. Here is how you describe it. When you say "express your true feelings" it strongly implies you will be able to write something yourself. "Complete your perfect gemstone gift and make it even more special with The Gift Bag & Card Set - Shine Together. Pop your meaningful gift in the chic pink logo bag, and express your true feelings in the stunning, modern card."
Hello Diana, Thank you for your purchase, we appreciate your business. We are sorry to hear you were disappointed, but there is no option to add any personal wishes in the gift card when you do the purchase, though you can do it when you get the parcel and write some special words in the card and give it to your loved one. Hope for your patience and understanding! Kind Regards, Moon Magic
The designs are lovely but overall customer service and quality are not what I'd expect for such a high priced product. My package never arrived and customer service was reluctant to resend a new ring or provide a refund. It took two weeks of emails to finally get another shipment going. The ring I ordered was beautiful and special to me, and over the past two years I've probably worn is a handful of times, always careful not to wash my hands with it or apply lotion beforehand. However, the gold is visibility black and tarnished, despite mostly sitting about my jewelry box. I have other gold plated jewelry and can't say that I've witnessed the same tarnish. It's a shame because I really do love these designs and choice of gemstones, but not worth the money.
Hello Sir or Madam, Thank you for sharing your feedback, it's much appreciated! Please reconnect with our customer support department for any questions you might have regarding the warrnaty or the tips how to take care of your jewelry. To our regret we don't have your order number here to check the details. Hope for your patience and understanding! Best Regards, Moon Magic
y'all sent me a coupon code for 15% off but the code was not valid
Hello Cline, We are very sorry for the trouble with the discount code. Please note that the items you purchased are already on sale and our discount codes can't be applied on sale items as they are already considerably reduced. As stated in the email you received, discount codes are only for full price items. We are very sorry for any inconvenience. Best Regards, Moon Magic
My order was placed in April toward the last of the month. It's now June the 4th and I still haven't received my order (#421593). If my something has gone wrong then please refund me. Patty Self
Hello Patty, Thank you for your feedback, we appreciate it! We apologize that our service did not satisfy your expectations, you placed the order for a pre-order ring, please reconnect with our customer service department to proceed with canceling the order if you prefer a refund. Hope for your patience and understanding! Best Regards, Moon Magic
I really like the styles of your jewelry however out of the 6:00 to 7 pieces I've purchased I've had five Stones Fall out. It's very disappointing
Hello Tracy, Thank you so much for being our loyal customer. Please reconnect with our customer support department if you have issues with your jewelry, it should be helpful. Kind Regards, Moon Magic
Website said: free shipping, but I paid for shipping. It should have said: free shipping in usa/Canada or something like that. I live in the netherlands....
Hello Barbara, Thnak you for your order, we appreciate your business! US shipments are free for all orders over $50. For countries outside of the US, we charge $8.90 for all purchases. Hope for your understanding! Kind Regards, Moon Magic
共 958 条符合条件的评价
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