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购物与时尚

Moon Magic

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958 条评价

3.0958 条评价
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关于 Moon Magic

数据更新
网站
moonmagic.com
分类
购物与时尚
所在地
新加坡
状态
待认证
近 12 个月
383 条评价
差评回复率
100%(383/383 条)
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商家自述

Moon Magic creates gemstone jewelry designed to be both meaningful and enduring.Each piece is crafted with authentic, GIA-certified gemstones (Gemological Institute of America), selected for their natural beauty and the energetic properties they’re believed to carry. Our stones are thoughtfully chosen to support intention and self-expression so every piece feels as personal as it is beautiful.Handcrafted in small batches by artisan partners in Jaipur, India (the world’s gemstone capital) each design undergoes four in-house quality checks and features thicker-than-standard plating for lasting durability and elevated craftsmanship.Trusted by over 600,000 customers worldwide and followed by 1.8+ million across Instagram and Facebook, Moon Magic is known for conscious craftsmanship, energy-driven design, and thoughtful details, from flawless finishes to signature packaging.With every order, we give back by funding tree planting through Trees for the Future, helping plant over 750,000 trees to date - because true luxury should uplift both your energy and the world around you.

以上内容由商家自行提供,未经平台核实。

Moon Magic 靠谱吗?

Moon Magic (moonmagic.com)在 OK.one 的综合评分为 3.0 分(满分 5 分),基于本站收录的 958 条用户评价,属于购物与时尚分类,口碑一般。21% 的评价为 1 星,差评比例偏高;商家回复了 100% 的差评;评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-24。

评价综述

AI 生成

Reviewers had a great experience with this company. Many buyers share that the jewelry pieces are truly stunning, beautifully crafted, and feature gorgeous stones that look even better in person. Shoppers also warmly appreciate the helpful support team, noting that staff members are exceptionally kind, quick to assist, and keep everyone closely updated throughout the process. Some people were dissatisfied with delivery delays, explaining that shipping times occasionally took much longer than initially promised or expected. Others also noted that certain items did not quite match the online pictures or that the metal plating faded quickly over time.

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

Fingers Crossed🤞🏿

A free ring chart would be useful when you're trying to covertly purchase an item for someone else.

Moon Magic 回复2023-02-13

Hello Thomas, Thank you for taking the time to leave us a review. In case you are reffering to asize chart https://moonmagic.com/pages/sizing, we do have a ring size guide on our website, you can check it on this link. Kind Regards, Moon Magic

this same product has been priced at…

this same product has been priced at 304 for months without the 380 price tag crossed out next to it. it seemed like a shifty marketing ploy that precluded buyers from utilizing discount codes.

Moon Magic 回复2023-02-09

Hello Yager, We appreciate you taking the time to leave us a review. We can confirm that the original price of the mentioned item is $380, while it has been discounted during recent sales we are offering on our our website. Please feel free to reconnect with our customer support for any questions you might have. Kind regards, Moon Magic

Prices

Prices change too fast, no discount really working (too many conditions).

Moon Magic 回复2023-02-09

Hello Eduard, Thank you for taking the time to leave us a review. We are sincerely sorry to hear that you are not 100% satisfied with your experience. Our discount codes are applicable only on our full-priced items, since the items on sale already have the best possible price. Please reconnect with our customer service for any questions you might have. Best Regards, Moon Magic

I couldn't redeem my loyalty points.

Moon Magic 回复2023-02-06

Hello Laura, We appreciate you taking the time to leave us a review and we are truly sorry to hear that you have experienced an issue with redeeming your loyalty points. Please reconnect with our customer support team and they will be happy to check this further. Best Regards, Moon Magic

I attempted to pay with American…

I attempted to pay with American Express. It took me a while to realize that that was the reason my card wasn't being accepted. The items I wanted to purchase weren't included in the 10% off coupon, which doesn't include quite a few items. Unlikely to purchase from this company again unless these necklaces are phenomenal.

Moon Magic 回复2023-01-25

Hello Erin, Thank you for taking the time to leave us a review we are really sorry to hear that you had issues at the checkout. We gladly accept all major credit cards. Regarding the discount code and credit card, please feel free to reach out to our Customer Support Team and they will be happy to look into this. Best Regards, Moon Magic

Nice ring- got a little pricey after DHL charged more money for customs and duty fees.

Ring is absolutely beautiful! I wish I'd known there would be an extra $33 for customs and duty to recieve my ring though. I thought thay would have been included or mentioned in shipping at checkout.

Moon Magic 回复2023-01-10

Hello Teresa, Thank you for taking the time to leave us a review. Please note that the discounts are only applicable for full-priced items and this might be the reason the discount code did not work. Please reconnect with our customer support department for any questions you might have. Best Regards, Moon Magic

Discount did not work

Moon Magic 回复2022-12-27

Hello Jack, Thank you for taking the time to leave us a review. Please note that the the discounts are only applicable for fully priced items and this might be the reason the discount code did not work. Please reconnect with our customer support department for any questions you might have. Best Regards, Moon Magic

you need to display on check or during…

you need to display on check or during check out what the delivery is going to possibly be

Moon Magic 回复2022-12-20

Hello Toby, Thank you for taking the time to leave us a review, we are really sorry to hear that you are not satisfied with your experience. We do display the shipping costs during checkout at the 4th step. Please also note that for orders above $50, we offer free shipping! Please feel free to reconnect with our customer support team for any questions you might have. Kind regards, Moon Magic

Your site wouldn’t let me use the…

Your site wouldn’t let me use the welcome discount code for my order and it wouldn’t accept a Mexican credit card

Moon Magic 回复2022-12-13

Hello Nancy, Thank you for taking the time to leave us a review! We are really sorry to hear that you've experienced an issue at the checkout. We gladly accept all major credit cards (i.e. Visa, Mastercard, etc.) or Paypal. Please reconnect with our Customer Support Department and they will be happy to look into this further Kind Regards, Moon Magic

Send a email when you purchase…

Send a email when you purchase something. Super suspicious

Moon Magic 回复2022-12-13

Hello Matthew, We appreciate you taking the time to leave us a review. Please note that our system automatically sends an order confirmation as soon as the order is placed. Feel free to reconnect with our customer support for any questions you might have. Kind Regards, Moon Magic

Wouldhave like my 10% welcome discount…

Wouldhave like my 10% welcome discount could have been applied on my first purchase. Even if it had a rebate already on item.

Moon Magic 回复2022-12-13

Hello Vincent, Thank you for taking the time to leave us a review. Our discount codes can be applied to our full-priced items. Since the discounted items are already available at best possible price. Please feel free to reconnect with our Customer Service Team for any questions you might have. Kind Regards, Moon Magic

I had to log in several times to know…

I had to log in several times to know what works and doesn’t. Please have more details on country and international shipping.

Moon Magic 回复2022-12-09

Hello Nayana, We appreciate you taking the time to leave us a review and we are truly sorry to hear that you are not satisfied with your experience․ Please note that all the shipping information can be found in our FAQ and on the Help Center on our website. Please reconnect with our customer service for any questions you might have. Best Regards, Moon Magic

Out of stock

Issues with payment screen and you were out of stock of the matching necklace.

Moon Magic 回复2022-12-05

Hello Michael, Thank you for taking the time to leave us a review. We are sincerely sorry to hear that you had an issue with the payment and that you did not find the necklace you were looking for. Please feel free to reconnect with our Customer Support Team and they will be happy to look into this for you. Kind regards, Moon Magic

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