Motif Photos

Hi, We’re sorry to hear that your experience didn’t meet expectations. One of our customer support representatives will be reaching out to you shortly to address this issue. They may ask for photo examples to better understand the concerns and work toward a resolution. We appreciate your feedback and the opportunity to make things right. Best regards, M

Hi, Thank you so much for your feedback and for being a long-time user of Motif. We're glad to hear that you've been happy with the quality of our products and the service we've provided. We truly value our customers' input and are always working to improve the app based on your suggestions. We understand that the functionality issues you've mentioned can be frustrating, particularly with photo uploads and duplicates. We're actively exploring ways to streamline this process, including tools to help find and delete duplicates, and improving image organization in the app. Thank you for sharing your feedback regarding the ordering process. Allowing customers to order multiple projects at once is incredibly important, and we understand the current process isn't "easy." I can assure you that this feature request is our number one priority with the development team. Our goal is to provide high-quality products paired with a beautiful, intuitive user experience. We appreciate your continued support and are committed to making the improvements you’re hoping to see. We truly hope to keep you as a customer and look forward to delivering a better experience in the future. Thank you, M

Hi Scott, We’re sorry to hear about your experience and understand how frustrating this must have been. We’d love the opportunity to help resolve this issue for you. If you could provide your email address through Trustpilot, our team will reach out to assist you directly. Your feedback is important to us, and we’re here to ensure your next experience is much smoother. Best regards, M