My brand new bike came with a bent rear wheel.虽然支持部门确实做出了回应,但我花了 18 天才收到替换车轮,而且我不得不向自行车店付费才能将齿轮轮毂更换为替换车轮。 MOVCAN didn't offer any compensation for my time to do the repair, or for the money I spent to pay the bike shop.我从 MOVCAN 购买了另外 2 辆自行车,它们都很好,但在这次经历之后,我不会再从 MOVCAN 购买任何东西,我只是告诉人们你的情况会更好,你从当地的自行车商店或像 Lectric 这样的公司购买,这样你就能快速解决问题。
Five stars for what I ordered. Items came quickly well packaged and without damage. Got me up and running again.
No stars for customer warranty support. I have emailed for replacement and no response. I guess if you need something within your warranty period, you mine as well plan to buy it on your dime. 无保修!
T
Terry Guss · 写过 1 条评价 · 已认证 · 体验于 2025-10-21 ·
★★★★★
我按时收到了订购的零件
I got the parts I ordered.这些零件包装得很好,而且很准时。当我安装它们时,它们工作得很好。很高兴能够从制造商那里获得零件 我有一个朋友在我买我的自行车之前就买了一辆自行车,他需要一个零件,而他购买自行车的公司不会回复他的电话和电子邮件 我很高兴环顾四周并找到了 MOVCAN