MultCloud is a multiple cloud storage manager which helps users to migrate, move, sync, copy, backup and transfer cloud files across clouds, it supports Dropbox, Box, Google Drive, Mega, OneDrive and FTP, etc.
Reviewers had a great experience with this company. Customers frequently praise the dedicated support team for their prompt, helpful, and entirely professional assistance when resolving various account inquiries. Many individuals truly appreciate the remarkably quick response times and the effective solutions provided when connecting their different cloud services.
However, some customers also noted frustrating issues with unexpected transfer errors, empty folders appearing after syncs, and technical glitches during complex cloud migrations. A few people experienced significant delays, mentioning that the platform felt unreliable and rather inefficient for handling larger sets of personal files. Others reported that support communication regarding billing and account cancellation was sometimes unresponsive.
Lanry Lucky turned a menial request into a unexpected pleasant exchange in human connection. Lanry's customer service goes above and beyond to ensure the satisfaction and success of the interaction. Cheers. Kelly Burnham
I changed email addresses and needed to moving one cloud data to another cloud and Multcloud site helped me do this. My daughter who is a schoolteacher uses your Multcloud all the time. She guided me through the steps and we were successful. Thank you Excellent and easy to use. I’ll leave similar 5 star on Google to recommend you to others.
Multcloud is probably good at transferring small text files under a meg. Forget transferring large files other than .docx, .txt, and .xls. It chokes on JPEG, JPG, MP4, and MP3. If the files are over 900mb, you are limited to one to two files at a time. The logging is terrible. Absolutely no debug capability. It simple says failure but does not provide which file or files caused the failure.
Multcloud 回复2025-09-19
We’re really sorry to hear about your experience, and we appreciate you bringing this to our attention. Have you already reached out to our customer support team? If so, could you kindly provide your case number so we can investigate the issue further?
I have had some problems with my account for Mult Cloud, as I added to my Google Account also Gmail what ends up in a new Google User ID which was not supported this way from Mult Cloud.
It took some weeks until I could finally make the Mult Cloud support aware of the problem.
The support was always kind and professional and never gave up.
Finaly, we found a solution which does not make me 100% happy but at least I can work now again.
Thanks a ton, to the support of Mult Cloud and the Backoffice team.
Multcloud can help to simplify some arduous tasks and we've found it can be a great tool, but it has always suffered from poor interface design with uninformative feedback on tasks in progress, confusing workflows, and (crucially) no ability to modify existing tasks in any meaningful way.
Here's an example: having set up a OneDrive connection, and set up a number of tasks that depended upon that connection, I found that the token it used had expired (it hadn't been used for a bit). Could I refresh the connection to get a new token? No. I could give it a new name, nothing more. OK, so I guess I would have to go and edit all the tasks that used that connection. But could I do that? No. Tasks cannot be edited either (or not their core properties: the workflow of what files to copy from/to where). So, because of an expired token I had to delete that connection AND every single task that used it, rather than simply edit the task to refresh its token.
Put together with poor feeedback on the progress of tasks as they run (and fail), this is symptomatic of an interface that seems to give little consideration to what users will need to do or want to know.
As a result I've found myself more and more often using alternative means to do tasks that Multcloud should be the first choice for (in fact that's why that token expired!) It's a shame since there's so much it could be great at.
Service is a waste. Sync ran a few days fine and then stopped working. Now I can't even login into their service. The website is full of errors and laggy.
Please don't waste you money on them.
Multcloud 回复2025-09-19
We’re truly sorry to hear about your recent experience and appreciate you bringing it to our attention. Have you had a chance to contact our customer support team yet? If so, could you please share your case number with us so we can take a closer look into the issue?
Xanthus at MultCloud was able to give me a refund on my purchase very quickly. MultCloud seems to actually be a wonderful app and my issue was not with MultCloud, it was with Amazon Photos and how difficult they make it to move your Photos to other platforms. Thank you Xanthus!
Whilst I have been able to transfer files in the past, more recently this service has been a total time-waster. Every time I try to transfer files, it fails. Not much point in having a so-called 'Unlimited' transfer quota when you cannot transfer an entire folder with it failing.
Multcloud 回复2025-07-08
We’re truly sorry to hear about your recent experience and appreciate you bringing this to our attention.
Our team would like the chance to investigate this further and help you get back on track. If you could contact us at [email protected] with the details of the task or error messages you received, we’ll do our best to resolve it.
The program was easy to use. Unfortunately I could not use it due to a special setup of folders in our tenant. Got my money back a couple hours after sending an email to support.
I needed to quickly copy 104GB Google data to a 1T Apple cloud share. Paid $7.99 for 100GB and then had to add $5.99 for an additional increment of 50GB to be able to get the final 4GB transferred.
I found that I had run out of bytes and assumed I had somehow doubled up on data, so I purchased ANOTHER $5.99 and +50GB.
At this point, I am $19.97 into this task and the transfer fails again and I was unable to transfer 104GB of data with a total purchased 200GB in transfer bytes.
I reached out to MultCloud's support and usually got a next day snarky response and it was explained that, even though I had selected do not transfer duplicates in the operations screen, every time a transfer is attempted all data is counted as transferred, even if the transfer failed due to a system failure. Even if you have nothing to do with the failure, or even understand what the ubiquitous error "104" error this system provides, it counts the attempt against your purchased bytes.
I spent $19.97 for 200GB of data transfer, four days of effort, and did not get my 104GB transferred. Confusing system, misleading operations and a complete failure to perform.
Edit: I responded to Multcloud's expressed interest in finding out what happened (below) with the emails I had previously sent to and received from their support. Their response was that they could not find me as a customer. LOL I sent them the receipt and screen prints of my paid account. I think their followup is on par with their product.
Multcloud 回复2025-07-08
We’re very sorry to hear about your frustrating experience — this is certainly not the kind of service we aim to provide.
Thank you for sharing the details. Based on what you’ve described, we’d like to investigate this further to understand exactly what went wrong and see how we can make it right.
Could you please provide your support ticket number or the email you used to contact our support team? This will help us locate your case quickly and dig into the issue in more detail.
We truly appreciate your patience, and we’re committed to resolving this for you.
Best regards,
The straightforward experience.
Doesnt require much configuration, options menu is well organized and non confusing.
Technically efficient. It doesnt lag, it copies well files, with its directory and subdirectory structure.
Effective GUI.
All of the options and buttons are placed in order through the screen and accessible.