MultCloud is a multiple cloud storage manager which helps users to migrate, move, sync, copy, backup and transfer cloud files across clouds, it supports Dropbox, Box, Google Drive, Mega, OneDrive and FTP, etc.
Reviewers had a great experience with this company. Customers frequently praise the dedicated support team for their prompt, helpful, and entirely professional assistance when resolving various account inquiries. Many individuals truly appreciate the remarkably quick response times and the effective solutions provided when connecting their different cloud services.
However, some customers also noted frustrating issues with unexpected transfer errors, empty folders appearing after syncs, and technical glitches during complex cloud migrations. A few people experienced significant delays, mentioning that the platform felt unreliable and rather inefficient for handling larger sets of personal files. Others reported that support communication regarding billing and account cancellation was sometimes unresponsive.
What a terrible experience. I was hoping for a very easy solution. This is not it. I have 250GB of files that I want to transfer from OneDrive to iCloud. I selected my entire OneDrive and told it to transfer. It told me I couldn't have more than 200 selections. So I had to MANUALLY select 200 files and folders. Fine. Small price to pay I thought. So then I pressed the button and it started transferring. It took a couple of days and I saw the progress. But then the transfer job just stopped with a failure message. I saw some of my files had transferred, but not all of them. Which is not very helpful. There was no error or progress message. nothing. Just: Error. So I contacted customer service. They said that somewhere in my hundreds of thousands of files there's a file that has an invalid character. So just run the transfer again. The transfer cost me money, so I'm not going to run it again. They recommended that I individually select each folder and try to transfer it so I can narrow down where the invalid character is. I'm not doing that. That would take me all day and defeats the purpose of the service. I'll be asking for a full refund and contacting my credit card company if that doesn't work.
Multcloud 回复2025-03-10
Dear Trevor,
We’re sorry to hear that our product didn’t meet your expectations or resolve your issue as anticipated.
In fact, MultCloud can transfer more than 200 files at a time. If you need to transfer more than 200 files on OneDrive, simply select the "Cloud Transfer" option on the left and choose your entire OneDrive as the source. This will ensure a smoother transfer process.
We truly appreciate your feedback and are committed to continuously improving our product and service. Your experience will help us enhance MultCloud to better meet user needs in the future.
Kind regards,
Support is not able to debug their own software.
They ask you for your credentials to check what's wrong.
Crazy and unacceptable
Avoid such type of company
Multcloud 回复2025-02-19
Dear Simone,
We’re truly sorry for the experience you’ve experienced. We understand how frustrating this must be. Please know that we’re committed to improving and ensuring better service moving forward. We appreciate your feedback and will work hard to do better.
Do not waste your money on this service!
It simply does not work. I took a couple of weeks to supervise the data transfer between my clouds (about 78GB). And every transfer failed.
I have to find a different way to transfer the data.
Multcloud 回复2025-02-19
Dear Ondra,
We’re really sorry to hear about your experience with our service. We completely understand your frustration, especially after putting in that much time and effort.
Would you be willing to share more details about the specific issues to [email protected] you encountered during the transfers? This could help us identify what went wrong and assist in resolving the problem.
Cannot transfer or sync Google Photos from 1 account to another. Others seem to have had the same problem for some time with no resolution. Just get error messages or failed transfer.
Multcloud 回复2025-01-02
Dear,
We apologize for any inconvenience you’ve experienced. For further assistance, please contact [email protected], and they will address the issue for you. We’re committed to resolving this matter as quickly as possible.
Kind regards,
I got hacked two days after adding my account to this service
Multcloud 回复2024-12-24
Hi,
We’re sorry for any inconvenience you’ve faced. To assist you further, please reach out to [email protected], and they will take care of the issue. We’re dedicated to resolving this promptly.
Best regards,
I tried first the trial and it seemed okay. Once I paid for a subscription, instead of improving it failed miserably. Cloud transfer was usually less than 1 MB/sec, cut off constantly and claimed "success" erroneously (thus, eating up data). Then, I noticed that they do not have an invoice system and couldn't contact "Help". In summary, I suggest to avoid this provider.
Multcloud 回复2024-11-22
Hi,
We apologize for any inconvenience you've experienced. To better assist you, please feel free to contact: [email protected], and they will handle it. We're committed to resolving this matter promptly.
Sincerely,
Subcribed to transfer high amounts (1,7TB) from Dropbox to Google drive and Google photos. The first 500 GB went really fast, about in 3 hours. As being positively surprised I left a comment here and gave 5 stars. However, after that all the rest of my files have been really slow. The whole yesterday I got only avout 15 GB transferred. Very slow speed and errors seem to occur every once in a while making me have to start the transferring again. So the good first impressions very quickly changed to bad. Therefore, I'm changing my review as well :(
Multcloud 回复2025-03-31
Dear Tero,
Thank you for reaching out and for initially sharing your experience.
The speed of file transfers can be influenced by various factors, including:1.Network conditions and internet stability. 2.API limitations or throttling by cloud providers (e.g., Dropbox, Google Drive). 3.High server traffic or temporary congestion
We sincerely apologize for any inconvenience this has caused. Our team is committed to helping you resolve the issue as quickly as possible. Please contact us at [email protected] with more details about your transfer, and we’ll investigate the matter further.
Your feedback is invaluable to us, and we hope to restore your confidence in our service.
Best regards,
Hi,
We apologize for any inconvenience you've experienced. To better assist you, please feel free to contact: [email protected], and they will handle it. We're committed to resolving this matter promptly.
Sincerely,
I am going to start digital asset selling business. I need to proceed my own digital product storage location. normaly need to download from other location and upload to my location. it is too hard, waste my time and need more computer power and electricity. but multicloud save my resources and transferd directly product to my storage as cloud to cloud . if sucess my business i hope to buy a premium plan. thanks multicloud..
Impossible to use. Opaque user interface. I have spent a lifetime with computers, from laptops to supercomputers. I recognize a poor interface when I see one.
Multcloud 回复2024-09-19
Hi Ramses,
We’re sorry for any inconvenience caused. To assist you further, please reach out to: [email protected], and they will address the issue. We are dedicated to resolving this promptly.
Best regards,
Pathetic platform. Wasted my time so many times due to multcloud.
Multcloud 回复2024-09-19
Hi Zohaib,
We apologize for any inconvenience you've experienced. To better assist you, please feel free to contact: [email protected], and they will handle it. We're committed to resolving this matter promptly.
Sincerely,
This software is not worth $1
I bought a lifetime license with the intent of moving my cloud storage (Dropbox, iCloud, Google Drive) to my personal NAS. The description looked promising but in the end, the software didn't work for me at all. After multiple emails back and forth with tech service, I gave up.
The tech service support was abysmal, condescending and always seemed to think that my setup was the problem or I was ignorant. When I asked for a refund, they referenced back to a trial transfer that I did, and said since I appeared to use the software and now I was beyond the trial period, my refund request is denied. So I'm stuck with a lifetime license that doesn't do anything for me.
Initially, I set up two of my gmail accounts, but the third one could not be added for some reason. Never got that fixed.
Second, I could never get the software to access my NAS after trying multiple times using NAS, FTP, WEBDAV. Other software programs could access it easily, every time. This was the main problem since I couldn't transfer any cloud storage to the NAS. I ended up doing it locally via a much more time-consuming process (which they say is one of the key benefits of Multicloud.
Finally, after checking back, now it won't mount my iCloud storage. I deleted the connection and tried to add it back as new with the correct password and it won't let me connect.
Overall this is a terrible software and I feel like I was conned. (P.S. I almost never write reviews, but felt like warning people against this one warranted one).
Multcloud 回复2024-08-19
Hi Jake,
We apologize for any inconvenience you may have experienced. Your NAS does not have public network access enabled, which is why you are unable to connect to MC. Additionally, we are so regret to inform you that your refund is overdue, and you've already used 1,459GB of traffic. Because of this, we're unable to process a refund at this time.
We would like to recommend trying to enable public network access on your NAS once again. Our support team is always here to assist you whenever you need help.
We will do everything we can to assist you.
Best regards,
If you want to upgrade , they have different prices for same offer, very dishonest. In one place, lifetime is over $200 and in another place 129.00
I did pay 99 but then it refused to transfer claiming I need to upgrade!
So now I’m stuck, paid and it will not work
I was so happy initially but I’m very disappointed. If they don’t fix it in a day or 2, I’ll ask for a refund
Very disappointed
They say to contact customer service or customer service told me that the limit for transfer is 8 gigabyte, that’s not enough. I hope they can just refund me my money. I’m not even using it.
Multcloud 回复2024-08-19
Hi Sam,
We apologize for any inconvenience you may have experienced. Have you contacted our support team yet? Our dedicated team will promptly address your concerns and provide feedback to our IT development team. We are committed to resolving any issues you encounter and delivering the best possible service to ensure your satisfaction.
Please don't hesitate to reach out to us at [email protected], and we will do everything we can to assist you.
Best regards,
took a little to set up, but not bad. biggest issue was google not allowing to delete after transfer. I created a transfer album in google and then moved items to transfer in there, then delete. worked great. Multicoud is super easy!
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