Musely

Thank you for sharing your experience! We’re so happy to hear that you’ve seen such a positive difference in your skin and that our team and doctors have been able to provide timely support along the way. We truly appreciate your trust in Musely!

We are so happy to hear that you are loving our Support Team! Thank you for letting us know. :)

We agree! :) Thank you for being a part of the Musely Community.

Thank you for sharing your feedback! We are so sorry to hear that you have not yet achieved your desired results with your treatment. Please kindly note that results can commonly take 6-8 weeks, and we recommend completing your eNurse checkups, as this program is designed to guide you through your treatment, track progress, and provide recommendations! If you haven’t seen improvements or have specific concerns, we encourage you to consult with your designated doctor for personalized advice. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!

Thank you so much, Ursula! 💕 We absolutely love hearing that Musely has been a game changer for you and that others are noticing the difference in your skin, too! It means so much to know you’re loving your products and enjoying your skincare journey. We’re excited to see what you try next!

We are so happy to hear that you received great help from our Support Team. Thank you for your review! :)

Thank you for sharing your feedback! We are so sorry to hear that you have not yet achieved your desired results with The Spot Cream.Please kindly note that results can commonly take 6-8 weeks, and we recommend completing your eNurse checkups, as this program is designed to guide you through your treatment, track progress, and provide recommendations! If you haven’t seen improvements or have specific concerns, we encourage you to consult with your designated doctor for personalized advice. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!

Thank you so much for sharing your experience! We’re so happy to hear that you’re starting to notice a positive change. Consistency and patience can be so important when it comes to skincare, and we’re thrilled to hear your routine is heading in a positive direction. Wishing you continued progress on your skincare journey! ✨

Thank you so much for sharing your experience! We’re thrilled to hear that you’re seeing great results with The Cell Repair Serum and The Aging Repair Cream! We’re so glad your designated doctor and our Support Team have provided the personalized, caring experience we strive for. We’ll be sure to share your kind words with them! Thank you for trusting Musely with your skincare journey, we’re so happy to be a part of it.

Thank you so much for sharing your experience and for being a loyal Musely customer for the past two years! We’re so glad to hear that our team was able to respond quickly and help resolve your concerns when you experienced a reaction. We truly appreciate your continued trust in Musely! 💙

Thank you so much for your wonderful review! We're thrilled to hear that you've had such a positive experience with our Customer Care team and that you've found our communication to be quick and helpful. Providing timely, thoughtful support is always our goal. Thank you for choosing Musely and for being such a valued part of our community! :)

Thank you for sharing your feedback! We are so sorry to hear that you are experiencing issues dispensing your treatment, and we completely understand how frustrating this can be. In many cases, the pump may just need to be primed by pressing it several times to get the product flowing. If you have already tried this and are still experiencing issues, we would be more than happy to assist further. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot. If possible, including a photo or short video of the issue can help us resolve this more quickly for you. We look forward to having the opportunity to assist you further!

Thank you for sharing your concerns! We are so sorry to hear that you are not seeing your desired results and we understand how frustrating it can be to feel like your progress has stalled or been reversed. We encourage you to consult your designated doctor for recommendations on re-establishing your results and creating a maintenance plan. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , referencing #Trustpilot, for further assistance. Thank you so much and we look forward to having the opportunity to assist you further!

We are so happy to hear that your issue was quickly resolved. Thank you for sharing your experience! :)

We are so happy you are please with our Support Team. :)

Thank you for highlighting our Support Team! We agree, they are wonderful! :)

Thank you for your feedback! We are sorry to hear about your experience and appreciate the opportunity to make things right. Our Support Team is available via email, live chat, phone, and social media to ensure timely and personalized assistance. It’s important to us that your concerns are fully addressed, and we regret if that was not your experience. With that being said, we kindly ask that you contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can directly address your concerns. Thank you so much and we look forward to having the opportunity to assist you further!

We are happy to hear you found the ease of use of managing your account. Thank you for highlighting this feature and for being a part of the Musely Community.

We are sorry to hear you had an issue with your shipment, but we are so happy to hear a quick resolution was made. Thank you for sharing your experience. :)

We’re sorry to hear that your experience left you feeling this way. The questions and photos are part of the medical evaluation process and help our licensed providers better understand each patient’s individual needs and skin concerns. We understand your frustration with the pricing, and we appreciate you sharing this feedback. We’re always looking for ways to make our process clearer and more transparent for patients. If you’d like additional clarification or assistance, please reach out to Musely Support viasupport.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , referencing #Trustpilot. Thank you so much and we look forward to having the opportunity to assist you further!