Musely

Thank you for taking the time to share your feedback! We are so sorry for any confusion or misunderstanding, and we are happy to help! We understand that our pricing and refund policies can sometimes be misunderstood. Our refund terms, including the 60-Day Result Guarantee, are designed to prioritize transparency and are detailed during the ordering process and throughout treatment. If you’d like additional clarification or assistance, please reach out to Musely Support viasupport.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , referencing #Trustpilot. Thank you so much and we look forward to having the opportunity to assist you further!

Thank you so much for your thoughtful review and for sharing both your positive feedback and your concerns. We're thrilled to hear you've had a great experience with our treatments and enjoy the community features in the app. We also appreciate you sharing your perspective on exosomes. Patient feedback is incredibly valuable, and we'll be sure to pass your comments along to our team for consideration. Thank you again for taking the time to leave a review and for being part of the Musely community!

We’re sorry to hear that the separate delivery of your products made it difficult to keep up with your eNurse visits. Our Support Team can review your tracking details, check the shipment status, and help. We encourage you to contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can provide an update and ensure your order is delivered as soon as possible. Thank you so much and we look forward to hearing from you to get this resolved as soon as possible!

We are so happy to hear that you are loving your results! Thank you for sharing! :)

Thank you for sharing your experience! We're glad our team was able to quickly reach out and help clarify everything so you could move forward with your treatment. It's wonderful to hear that you're already seeing improvement in your melasma after just one week of use. We appreciate you giving Musely a chance and are thrilled that you're satisfied with your experience so far. Thank you for your kind words and for being part of the Musely community!