Horrible everything customer service…
Horrible everything customer service the product is great but the the customer service will keep u wasting time I cancelled I was impressed by at 1st but at the end horrible..
About Musely
Data updated- Website
- musely.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 65 reviews
- Replies to negative
- 94% (16/17)
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Is Musely legit?
Musely (musely.com) has a 3.8 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
What people say
Good customer service experience
Great customer service
Great customer service! Excellent communication and care.
I loved how quickly my products were…
I loved how quickly my products were delivered!
Only three stars because I’m still…
Only three stars because I’m still waiting for pharmacy to fulfill my order and ship it. So I’m not 100% sure that my medicine is being resent at no cost just yet.
Very happy
I’ve been very happy with the spot eraser results. The price and customer service has been excellent. I am continuing with treatment and find the cost is cheaper than going to a dermatologist. That’s almost an hour away for me to drive. The dermatologist online has been quick to answer my questions and provide provided feedback that I’m happy with.
Response was quick and accommodating
Reply from Musely2026-08-03
Thank you so much for your wonderful review! We're thrilled to hear that you had a quick and accommodating experience with our Customer Care team. Providing timely, helpful support is always our goal, and we're so glad we could assist you. Thank you for choosing Musely and for being such a valued part of our community! :)
I have been using the Musely Spot Cream…
I have been using the Musely Spot Cream for almost 2 years. I had a large hyperpigmentation spot on my face. It took time (be patient) but it is pretty much gone. If you get this product they make sure to alternate the formulas, so you are not consistently on the Hydroquinone formula constantly. It is the only product that has ever worked!! Customer service is outstanding. They have many products, so I highly recommend you look at not only the Spot Cream (if needed), but their other offerings as well. Can't not praise company enough! Marina is the best, but everyone in customer service is great!!
Reply from Musely2026-08-03
Thank you so much for your wonderful review! We're thrilled to hear that you've had such a positive experience with Musely and our Customer Care team. It means so much to know that you've found success with your skincare journey and have enjoyed the support we've been able to provide along the way. Thank you for your recommendation, for your continued trust in Musely, and for being such a valued part of our community! :)
poor product and even worse customer experience
This product does not work and can have serious side effects. To top it off, they completely disregard their customers' concerns. I had a bad reaction to this product (extremely chapped and dry lips) and when I notified the "doctor" I was told plainly "your symptoms are not due to our product." Nothing else, no further instructions or words of advice. I'm glad I listened to my body and my own gut and discontinued the product, and of course, the side effect resolved. I understand products can have adverse effects which can vary depending on the person, but it's a terrible look for this business when they gaslight customers like this when customers literally tell them what they are experiencing. I would advise against wasting your money.
Reply from Musely2026-08-03
Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong. So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you. Thank you so much and we look forward to having the opportunity to assist you further! :)
I had a problem with the eye serum pump…
I had a problem with the eye serum pump and they helped immediately. Thank you
Reply from Musely2026-08-03
Thank you so much for your wonderful review! We're thrilled to hear that our Customer Care team was able to help resolve the issue with your treatment's pump so quickly. Providing fast, helpful support is always our goal, and we're so glad we could assist you. Thank you for choosing Musely and for being such a valued part of our community! :)
Product does not work
Product does not work. And they keep charging your card even when you did not place the order. Such frauds. Horrible greedy company. Don't order from here. Thank you for your reply. But its honestly too late. Musely team is re-ordering prescription creams on behalf of patients and do not even consult with the patient prior to reordering or prescribing. So to me that is just pure greed. I emailed your company 5-6 times to cancel my order, but you direct me to do it though my account, and when I do, it seems you guys lock a client’s profile preventing them from cancelling. What a scam. Musely is more concerned with taking your money than really trying to help clients find a solution. So that is my review on your product and service.
Reply from Musely2026-08-03
Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong. So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you. Thank you so much and we look forward to having the opportunity to assist you further! :)
So far I like this experience and the…
So far I like this experience and the products and am excited to see positive changes and improvements in my skin
Reply from Musely2026-08-03
Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying your experience with Musely so far and that you're excited about your skincare journey. We hope you continue to see positive changes and even more improvement with your treatments. Thank you for choosing Musely and for being such a valued part of our community! :)
Musely consistently goes above and…
Musely consistently goes above and beyond to help the customer #Kudos Musely
Reply from Musely2026-08-03
Thank you so much for your wonderful review! We're thrilled to hear that you've consistently had such a positive experience with Musely. Going above and beyond for our patients is always our goal, and it means so much to know that our efforts have made a difference. Thank you for your kind words, for choosing Musely, and for being such a valued part of our community! :)
There has been no change on my sun/age…
Update (8/3/2026): I went to the link provided but it didn't send me to a place where I could communicate with anyone. Everything is automated (AI?) and it just sends me in circles. Original review: There has been no change on my sun/age spots. They say there's a money back guarantee but only for the first purchase yet they say it could take up to 60 days to see any change. And in order to be eligible for a refund, you must meet a bunch of requirements which is kind of confusing, I can see people not bothering to even try. Sadly, it seems a bit "scammy"
Reply from Musely2026-08-03
Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong. So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you. Thank you so much and we look forward to having the opportunity to assist you further! :)
Your customer service services is…
Your customer service services is excellent.
Reply from Musely2026-08-03
Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with our Customer Care team. Providing friendly, timely, and helpful support is always our goal, and we're so glad we could assist you. Thank you for choosing Musely and for being such a valued part of our community! :)
A very responsive company.
A very responsive company. Amazing how they address your questions or concerns immediately. I highly recommend this company. Quality products and fair pricing.
Reply from Musely2026-08-03
Thank you so much for your wonderful review! We're thrilled to hear that you've had such a positive experience with our Customer Care team and that you've found us to be responsive and helpful whenever questions or concerns arise. It also means so much to know you've been happy with the quality of our products and their value. Thank you for your recommendation, for choosing Musely, and for being such a valued part of our community! :)
My doctor never explained the…importance of estrogen
My doctor never explained the importance of having estrogen in my body. I went years of skin issues and weight gain and joint painAnd not be able to sleep feeling worn out and I clean houses And I saw this ad on YouTube. I wasn’t sure if it was going to work but in just a week of using it. Wow I love it. I have no stretch marks on my legs my belly.I sleep through the night no hot flashes. I have so much energy my body doesn’t ache. I will tell people about this product.
Reply from Musely2026-08-03
Thank you so much for your incredible review! We're thrilled to hear that you've experienced such meaningful improvements with your treatment and that you're feeling healthier, more energized, and sleeping better. Knowing that your experience has made such a positive impact truly means the world to us. Thank you for trusting Musely with your wellness journey, for your recommendation, and for being such a valued part of our community! :)
Musely is more then best
Musely is more then best. Ive got 6 months supply and mistakenly i thought the exp date is already passed when i complain without any delay they shipped new bottle and gave me rewards worth 99$ plus the bottle were not expired this is the best service
Reply from Musely2026-08-03
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our Customer Care team. It's wonderful to know we were able to quickly address your concerns and provide a solution that left you feeling supported. Thank you for your kind words, for choosing Musely, and for being such a valued part of our community! :)
Very good customer support and great…
Very good customer support and great personalized products
Reply from Musely2026-08-03
Thank you so much for your wonderful review! We're thrilled to hear that you've had such a positive experience with both our Customer Care team and your personalized treatments. Providing attentive support and customized solutions for every patient is always our goal. Thank you for choosing Musely and for being such a valued part of our community! :)
Customer service was excellent
Customer service was excellent. The product didn’t work for me.
Reply from Musely2026-08-03
Thank you for sharing your feedback! We are so sorry to hear that you have not yet achieved your desired results with your treatment. Please kindly note that results can commonly take 6-8 weeks, and we recommend completing your eNurse checkups, as this program is designed to guide you through your treatment, track progress, and provide recommendations! If you haven’t seen improvements or have specific concerns, we encourage you to consult with your designated doctor for personalized advice. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further! :)