Musely (musely.com) has a 3.8 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
Great medications. Responses from team and doctor have been in a timely manner. Helped my skin a lot.
Thank you for sharing your experience! We’re so happy to hear that you’ve seen such a positive difference in your skin and that our team and doctors have been able to provide timely support along the way. We truly appreciate your trust in Musely!
We are so happy to hear that you are loving our Support Team! Thank you for letting us know. :)
We agree! :) Thank you for being a part of the Musely Community.
I canceled the order because this product didn’t do anything, zero new hairs
Thank you for sharing your feedback! We are so sorry to hear that you have not yet achieved your desired results with your treatment. Please kindly note that results can commonly take 6-8 weeks, and we recommend completing your eNurse checkups, as this program is designed to guide you through your treatment, track progress, and provide recommendations! If you haven’t seen improvements or have specific concerns, we encourage you to consult with your designated doctor for personalized advice. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!
Musely… has been a game changer!! I’ve been having so many people asking me what did I do to my skin. And I simply replied to all of them (Musely)!! I just love Musely’s products…. And I’m not done yet… there’s so much other things I want to try. Thank you ☺️
Thank you so much, Ursula! 💕 We absolutely love hearing that Musely has been a game changer for you and that others are noticing the difference in your skin, too! It means so much to know you’re loving your products and enjoying your skincare journey. We’re excited to see what you try next!
Very supportive and wonderful customer service. Zara provides excellent customer service. Thank you.
We are so happy to hear that you received great help from our Support Team. Thank you for your review! :)
The Spot Cream did not work for me. Absolutely no change.
Thank you for sharing your feedback! We are so sorry to hear that you have not yet achieved your desired results with The Spot Cream.Please kindly note that results can commonly take 6-8 weeks, and we recommend completing your eNurse checkups, as this program is designed to guide you through your treatment, track progress, and provide recommendations! If you haven’t seen improvements or have specific concerns, we encourage you to consult with your designated doctor for personalized advice. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!
Currently using the facial hair cream, eye serum, spot cream, neck cream and anti aging cream, it does take time I’m on 7.5 weeks and am starting to notice a positive change!
Thank you so much for sharing your experience! We’re so happy to hear that you’re starting to notice a positive change. Consistency and patience can be so important when it comes to skincare, and we’re thrilled to hear your routine is heading in a positive direction. Wishing you continued progress on your skincare journey! ✨
Musely has been amazing for me - I really am seeing differences in my skin since starting cell repair and aging repair with estriol! Dr. Riyaz is such an amazing dermatologist! I didn't think I would actually be getting individualized care, let alone warmth and actual caring, and anyone as responsive as he is, but he is so truly amazing and I could not have asked for a better dermatologist! He has helped develop the right treatment plan for me, and I feel that he also truly does care - he makes all the difference! Additionally, Musely's customer support team is amazing, helpful, warm, and responsive as well!
Thank you so much for sharing your experience! We’re thrilled to hear that you’re seeing great results with The Cell Repair Serum and The Aging Repair Cream! We’re so glad your designated doctor and our Support Team have provided the personalized, caring experience we strive for. We’ll be sure to share your kind words with them! Thank you for trusting Musely with your skincare journey, we’re so happy to be a part of it.
I’ve been using this product for approximately two years. For some reason I had a reaction one time. I was able to contact the doctor and customer service. I was able to get both of response and a new bottle of cream very quickly! The issue was addressed and fixed. I am so happy to continue with musley and love the results!
Thank you so much for sharing your experience and for being a loyal Musely customer for the past two years! We’re so glad to hear that our team was able to respond quickly and help resolve your concerns when you experienced a reaction. We truly appreciate your continued trust in Musely! 💙
They are very good at communicating and getting you answers to your questions super quick compared to other companies/websites.
Thank you so much for your wonderful review! We're thrilled to hear that you've had such a positive experience with our Customer Care team and that you've found our communication to be quick and helpful. Providing timely, thoughtful support is always our goal. Thank you for choosing Musely and for being such a valued part of our community! :)
I purchased the eye pump and could not get the pump to work. Was not easy getting hold of a real person, but when I did, he emailed me specific instructions to get the pump to work. I did that and it worked for 3 days. I have since canceled my subscription and emailed to them the reason why hoping for refund. I have received NO response. Very difficult to set up to receive first order, poor communication when there is an issue, defective product and no reimbursement.
Thank you for sharing your feedback! We are so sorry to hear that you are experiencing issues dispensing your treatment, and we completely understand how frustrating this can be. In many cases, the pump may just need to be primed by pressing it several times to get the product flowing. If you have already tried this and are still experiencing issues, we would be more than happy to assist further. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot. If possible, including a photo or short video of the issue can help us resolve this more quickly for you. We look forward to having the opportunity to assist you further!
I was prescribed The Spot Cream for my many aging, sun damage spots on my face. I have put off doing this review as I so wanted it to work. It hasn’t, no improvement, not on big spots, not on small ones. It’s been two months and I know it may take some time so I’ll continue with the next Rx for two months. I’ve consulted my assigned doctor and he says it’s the strongest they prescribe and suggest I ADD another of their products, at the cost I am not going to do that. I want the product I bought to work as promised.
Thank you for sharing your concerns! We are so sorry to hear that you are not seeing your desired results and we understand how frustrating it can be to feel like your progress has stalled or been reversed. We encourage you to consult your designated doctor for recommendations on re-establishing your results and creating a maintenance plan. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , referencing #Trustpilot, for further assistance. Thank you so much and we look forward to having the opportunity to assist you further!
Issue easily resolved
We are so happy to hear that your issue was quickly resolved. Thank you for sharing your experience! :)
Very good customer service. Responds very quickly and very accommodating.
We are so happy you are please with our Support Team. :)
Thank you for highlighting our Support Team! We agree, they are wonderful! :)
I made a request and it was not completed. This is the 3rd time it has happened. V/r
Thank you for your feedback! We are sorry to hear about your experience and appreciate the opportunity to make things right. Our Support Team is available via email, live chat, phone, and social media to ensure timely and personalized assistance. It’s important to us that your concerns are fully addressed, and we regret if that was not your experience. With that being said, we kindly ask that you contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can directly address your concerns. Thank you so much and we look forward to having the opportunity to assist you further!
The request to turn off auto refill was easily managed. I haven't started using the repair and anti aging cream. Not any particular reason just an older turtle. Everything has been fine with Musely.
We are happy to hear you found the ease of use of managing your account. Thank you for highlighting this feature and for being a part of the Musely Community.
I never received my shipment and they are going to reprocess it ....just on my leaving a message .....I am currently using three of the products all are good
We are sorry to hear you had an issue with your shipment, but we are so happy to hear a quick resolution was made. Thank you for sharing your experience. :)
Absolute scam. Ask for your race as if that has ANYTHING to do with skincare. All customers should be treated equally. Also forces you to send them photos of yourself as if that doesn’t sound like a scam in a world of ai. On top of that you have to buy multiple months worth otherwise the price skyrockets if you just want one, AND they force you to pay $20 for a doctor chat you don’t even need. You’re better shopping for skincare that isn't a scam elsewhere.
We’re sorry to hear that your experience left you feeling this way. The questions and photos are part of the medical evaluation process and help our licensed providers better understand each patient’s individual needs and skin concerns. We understand your frustration with the pricing, and we appreciate you sharing this feedback. We’re always looking for ways to make our process clearer and more transparent for patients. If you’d like additional clarification or assistance, please reach out to Musely Support viasupport.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , referencing #Trustpilot. Thank you so much and we look forward to having the opportunity to assist you further!
65 reviews matching