Always helpful once I get in contact…
Always helpful once I get in contact with someone!!!
Reply from Musely2026-07-21
We are happy to hear you find our team helpful Julie, thank you for sharing your experience! :)
About Musely
Data updated- Website
- musely.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 65 reviews
- Replies to negative
- 94% (16/17)
Do you own Musely? Claim this profile for free and start replying to reviews.
Is Musely legit?
Musely (musely.com) has a 3.8 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
What people say
Quick response and helpful
Reply from Musely2026-07-21
We are happy to hear that the response was fast and helpful. Thank you for taking the time to leave a review. :)
If I could rate a 0 I would
If I could rate a 0 I would. I reached out, was asked to get a test, and then the doctor just pushed forward a prescription without any conversation while your support teams were OOO. What a scammy way to do business. Gross.
Reply from Musely2026-07-20
We’re sorry to hear about your experience and understand why you would be frustrated. We take concerns about the care process and communication seriously, and we apologize if you felt your prescription was moved forward without the level of communication you expected. We’d appreciate the opportunity to look into what happened and better understand your experience. We encourage you to contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can provide an update and ensure your order is delivered as soon as possible. Thank you so much and we look forward to hearing from you to get this resolved as soon as possible!
The doctors all staff are informative…
The doctors all staff are informative caring kind and extremely helpful.
Reply from Musely2026-07-21
Thank you so much for your kind words! Providing informative, caring, and helpful support is so important to us, and we truly appreciate you taking the time to share your experience!
Customer care were so very helpful and…
Customer care were so very helpful and responded quickly.
Reply from Musely2026-07-20
Thank you so much for your wonderful review! We're delighted to hear that our Customer Care team was able to assist you quickly and provide the help you needed. Providing responsive and supportive service is always our goal, and we're so glad you had a great experience. Thank you for choosing Musely and for being part of our community! :)
I love the chat feature
I love the chat feature. You always feel like you get your question answered. They gave me an account credit so I could try a product I’ve been wanting to try so far I’m really happy with Musely
Reply from Musely2026-07-20
Thank you so much for your wonderful review! We're thrilled to hear that you've had such a positive experience with our Live Chat team and that you always feel your questions are answered. We're also so happy you were able to use your account credit to try a product you've been wanting! Thank you for your kind words and for being a valued part of the Musely community. We truly appreciate your support! :)
Resolved my issue quickly.
Reply from Musely2026-07-20
Thank you so much for your wonderful review! We're so happy to hear that our team was able to resolve your issue quickly. Providing fast, helpful support is always our goal, and we're thrilled you had a positive experience. Thank you for choosing Musely and for being part of our community! :)
I tried three Musely products for several months, ZERO improvement.
I tried three Musely products for several months. Anti-aging, ageing repair and cell repair. Saw no improvement just a lighter wallet. Talked to my dermatologist and got a prescription strength treatment that was specifically compounded for me for a fraction of the cost. Save your money, all I got was peeling skin. I also hate that you can’t adjust the reviews and how often they are filled.
Reply from Musely2026-07-20
Thank you for sharing your feedback! We are so sorry to hear that you have not yet achieved your desired results with your treatment. Please kindly note that results can commonly take 6-8 weeks, and we recommend completing your eNurse checkups, as this program is designed to guide you through your treatment, track progress, and provide recommendations! If you haven’t seen improvements or have specific concerns, we encourage you to consult with your designated doctor for personalized advice. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further! :)
Now I am using the 5 th time but I got…
Now I am using the 5 th time but I got less than half better.First two times better creamed and I felt something better .3rd and 4th times no t felt changes Why ?Plz give better creams
Reply from Musely2026-07-20
Thank you for sharing your concerns! We are so sorry to hear that you are not seeing your desired results and we understand how frustrating it can be to feel like your progress has stalled or been reversed. Please kindly note that many hair and skin conditions often require consistent, ongoing treatment. We encourage you to consult your designated doctor for recommendations on re-establishing your results and creating a maintenance plan. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , referencing #Trustpilot, for further assistance. Thank you so much and we look forward to having the opportunity to assist you further! :)
I bought Musely to reduce facial hair…
I bought Musely to reduce facial hair growth. I was using a different product that I found to be effective but I decided to try Musely. I really didn’t like to smell and I didn’t find it to be effective. After several weeks- maybe 3+ weeks, I went back to my former product which works quickly.
Reply from Musely2026-07-20
Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong. So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you. Thank you so much and we look forward to having the opportunity to assist you further! :)
This company is knowingly deceptive
This company is knowingly deceptive. I was abundantly careful to check the box for ONE TIME ORDER, and not autoship, yet i was signed up for autoship and when i realized this and tried to cancel, i was unable to be refunded. Also, this product is the most disgusting smelling cream imaginable. I cannot put it on my skin anymore. I am out over $170 with a cream i can’t stomach using. I am SURE I was scammed and signed up for autoship against my will. Terrible company.
Reply from Musely2026-07-20
Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong. So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you. Thank you so much and we look forward to having the opportunity to assist you further! :)
I’ve used the spot cream as prescribed…
I’ve used the spot cream as prescribed diligently for over a year. I give up. I did not see a difference.
Reply from Musely2026-07-20
Thank you for sharing your concerns! We are so sorry to hear that you are not seeing your desired results and we understand how frustrating it can be to feel like your progress has stalled or been reversed. Please kindly note that many hair and skin conditions often require consistent, ongoing treatment. We encourage you to consult your designated doctor for recommendations on re-establishing your results and creating a maintenance plan. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , referencing #Trustpilot, for further assistance. Thank you so much and we look forward to having the opportunity to assist you further! :)
The Hair Pill and Customer Service
I had forgot to change my address after moving and had my treatment sent to the old address. Musely support was incredibly quick to remedy the issue free of charge. In addition, The Hair Pill continues to be the only product I have used (I have used a lot) that is actively regrowing hair. I have not experienced any side effects.
Reply from Musely2026-07-20
Thank you so much for your wonderful review! We're so happy to hear that our Customer Care team was able to quickly resolve your shipping issue and get everything taken care of for you. It's also incredibly exciting to hear that The Hair Pill has been the only product that's helped regrow your hair and that you've had a positive experience without side effects. Thank you for trusting Musely with your hair care journey and for being part of our community! :)
So convenient and fast.
Reply from Musely2026-07-20
Thank you so much for your wonderful review! We're so happy to hear that you've found Musely to be both convenient and fast. Making high-quality skincare simple and accessible is what we strive for every day. Thank you for choosing Musely and for being part of our community! :)
I signed up with Musely because I…
I signed up with Musely because I wanted an effective anti-aging prescription, expecting something like tretinoin. After completing the consultation, the formula I was prescribed mainly contained hyaluronic acid and vitamin C, which was disappointing because it wasn't what I thought I was signing up for. At first, my skin seemed to be doing okay, but after a short time I started developing painful acne breakouts. I contacted the prescribing doctor hoping for a solution. Instead of addressing the reaction or adjusting my treatment plan, I was simply told to use the product less frequently and mix it with an anti-aging tretinoin cream—which I would have to purchase separately from Musely. That experience felt more like being upsold than receiving proper medical support. The products are already expensive, and being redirected to buy another prescription cream after having a bad reaction was frustrating. Meanwhile, my acne still hasn't cleared, and I'm now dealing with painful breakouts that I didn't have before starting treatment. Overall, I expected personalized medical care and better follow-up. Instead, I was left with more skin problems, higher costs, and no real resolution. Unfortunately, my experience has been very disappointing.
Reply from Musely2026-07-20
Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong. So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you. Thank you so much and we look forward to having the opportunity to assist you further! :)
THE BEST CUSTOMER SERVICE IVE…
THE BEST CUSTOMER SERVICE IVE EXPERIENCED! Love the hair growth inhibitor, it works and skin looks better too! Excited for more products to arrive after MD review. HIGHLY RECOMMEND
Reply from Musely2026-07-20
Thank you so much for your wonderful review! We're thrilled to hear that you had such an amazing experience with our Customer Care team and that your treatment has been working so well for you while leaving your skin looking even better. We're excited for you to continue your Musely journey, and we hope you love your upcoming treatments just as much. Thank you for your recommendation and for being part of our community! :)
I love the Spot Cream
I suffer from Melasma and have spent a lot of time and money desperately trying to fade it. Nothing worked until I found Musley. The Spot cream is so effective and the price is great! It was so easy to obtain the prescription. All I did was answer questions, take pictures and pay $20 for the consultation. Within hours my prescription was ready. The best part was that I didn’t even have to leave the house. My melasma and sun damage is almost 100% gone. I also love how easy it is to get refills. I’m on auto delivery so I don’t really have to think about it. I recommend Musley for skin care needs!
Reply from Musely2026-07-20
Thank you so much for your incredible review! We're thrilled to hear that The Spot Cream has made such a dramatic difference in your melasma and sun damage after other treatments hadn't given you the results you were hoping for. It's also wonderful to know that you found the consultation process and Auto-Refill so convenient. Thank you for trusting Musely with your skincare journey and for recommending us to others. We're so grateful to have you as part of our community! :)
always helpful and kind
Reply from Musely2026-07-20
Thank you so much for your wonderful review! We're so happy to hear that you've consistently found our team to be helpful and kind. Providing caring, compassionate support is always our goal, and we're grateful you took the time to share your experience. Thank you for choosing Musely and for being part of our community! :)
All my interactions with Musely’s…
All my interactions with Musely’s customer service has been amazing. Without a question and in a matter of minutes my issues would be resolved. They are an awesome company and hands down my favorite for skin care.
Reply from Musely2026-07-20
Thank you so much for your wonderful review! We're thrilled to hear that you've had such consistently positive experiences with our Customer Care team and that your questions have always been resolved quickly. Knowing that Musely has become your favorite for skincare truly means the world to us. Thank you for your kind words, your trust, and for being such a valued part of our community! :)
Love this stuff!
Love this company. I ordered their estrogen anti-aging serum and it made a difference a good difference. I am impressed but honestly sometimes that pump you get air and it doesnt seem as if there is the correct amount In the bottle. Thats my only complaint. It only happened once and they did credit me with a new bottle. It glides on smooth, no scent, and its once a day. One pump to your whole face and your to use a moisturizer which is recommended with it which I chose Clinque. It paired really well.
Reply from Musely2026-07-20
Thank you so much for your wonderful review! We're thrilled to hear that you've had such a positive experience with your treatment and that you've noticed such great results. We also appreciate you sharing your feedback about the pump, and we're glad our Customer Care team was able to help make things right. Thank you for your recommendation and for being a valued part of the Musely community! :)