Musely (musely.com) has a 3.8 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
WOW!! Beware of BOGUS 60 day money back guarantee.
It's a bait and switch scam.
Musely's website will not accept a one star review with this information.
Here’s more information. MUSELY offers a 60 day money back guarantee.
My question, how can you redeem this guarantee unless you use the product as they request, for 60 days??
I used the product as instructed, followed the eNurse check ins on schedule, completed my agreement in using the product to the letter.
When the evaluation date arrived, the 60 day money back guarantee turned into the first 30 days of using the product.
It NOT about the money. It’s about FALSE advertising and marketing.
This is breach of contract, false advertising and censorship.
MUSELY website will NOT post a one star review.
Stay away from this site
Reply from Musely2026-07-13
Thank you for taking the time to share your feedback! We are so sorry for any confusion or misunderstanding, and we are happy to help! We understand that our pricing and refund policies can sometimes be misunderstood. Our refund terms, including the 60-Day Result Guarantee, are designed to prioritize transparency and are detailed during the ordering process and throughout treatment.
If you’d like additional clarification or assistance, please reach out to Musely Support viasupport.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , referencing #Trustpilot.
Thank you so much and we look forward to having the opportunity to assist you further!
The products at musely are top tier! From their hair products, hormone, spot treatment, they have superior ingredients to any competition I have found. They also give us the ability on the app to earn money off and interact with other users.
I would give a 5 but I think it's nasty that they use human derived exsomes for a few products even though they said they are sourced from only live willing donors - I won't use those. Plant exsomes are a thing, change it up Musley!
Reply from Musely2026-06-30
Thank you so much for your thoughtful review and for sharing both your positive feedback and your concerns. We're thrilled to hear you've had a great experience with our treatments and enjoy the community features in the app.
We also appreciate you sharing your perspective on exosomes. Patient feedback is incredibly valuable, and we'll be sure to pass your comments along to our team for consideration. Thank you again for taking the time to leave a review and for being part of the Musely community!
My products have been delivered separately so keeping up with e nurse visits is difficult. I miss last night and tried to do it this morning even though it was only day 2 for one of the products and couldn’t do the visit. No changes obviously since it was only day 2 but the guarantee is on valid if you do the 60 visits.
Reply from Musely2026-06-30
We’re sorry to hear that the separate delivery of your products made it difficult to keep up with your eNurse visits. Our Support Team can review your tracking details, check the shipment status, and help.
We encourage you to contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can provide an update and ensure your order is delivered as soon as possible. Thank you so much and we look forward to hearing from you to get this resolved as soon as possible!
L
Laurie C. · 5 reviews · Experienced 2026-06-16 ·
★★★★★
It works!
It works!
I'm in my 4th week of using Musley, and it works, I was seeing progress the 2nd week that I started Musley. The trick to getting results is consistency and patience. Also, I have an awesome Dermatologist, through Musley (who are available for issues or questions that you may have, as well as Enurse). I really want to see the full results. Therefore, I will continue to purchase the Musley products!
Reply from Musely2026-06-18
We are so happy to hear that you are loving your results! Thank you for sharing! :)
M
Mae · 1 review · Verified · Experienced 2026-06-04 ·
★★★★★
Melasma clearing up…
I screwed up answering some questions and Musely called me within 48 hours to get it straightened out and I’m glad you hey did because I definitely wanted to try Musely products. I got what I ordered and I’m quite satisfied so far because my melasma has started disappearing after 7 day use. Thanx Musely.
Reply from Musely2026-06-11
Thank you for sharing your experience! We're glad our team was able to quickly reach out and help clarify everything so you could move forward with your treatment. It's wonderful to hear that you're already seeing improvement in your melasma after just one week of use. We appreciate you giving Musely a chance and are thrilled that you're satisfied with your experience so far. Thank you for your kind words and for being part of the Musely community!
