MusesAcademy

Estimado Edgar, ¡Muchas gracias por tu comentario! Nos alegra mucho saber que el video te parece sencillo, conciso y claro. Eso es justo lo que buscamos. Saludos cordiales, El equipo de soporte de MusesAcademy

Dear Damian, Your feedback is highly appreciated as it fuels our efforts to consistently improve our services. We genuinely thank you for investing your time in sharing your insights with us. Best regards, Support Team

Dear Shari, Thank you for sharing your feedback! Our goal is to provide helpful, easy-to-understand guidance and make sure the information is presented in a way that is practical and accessible. We appreciate your positive experience and will continue working to keep our recommendations straightforward and useful for all users. Best regards, Support Team

亲爱的 Rick， 衷心感谢您的正面评价和对我们要服务的信任。我们重视每一位客户，并努力提供最佳水平的服务。您的支持话语激励我们不断发展和改进我们的流程。 此致， 支持团队

Dear Spence, thanks for writing a review. Sometimes, the service Muses Academy may be complicated and we want to know our weak spots, so please, let us know what we can do to improve our service and receive 5 stars from you! We are waiting for your feedback, please send it to us via the Support option in your account! Best regards, Support Team

Dear Enrico, Thank you for sharing this honest and insightful reflection with us. It sounds like you already understand the dynamic — you've been too available, and you recognize that scarcity and space are missing. That awareness is a powerful first step. We hope MusesAcademy helps you find the strength to apply what you already know. Best regards, Support Team

你好 Sasha， 我们很遗憾看到你更新了评价，但仍然以一种不符合你案件实际情况的方式陈述。 当你首次联系我们的支持团队时，你询问了交易情况，我们回复解释了每笔付款的用途：初始订阅和在服务内单独选择的其他材料。 这些额外购买不会自动处理。它们在购买流程中显示，详情在确认前展示，用户可以接受或跳过。系统无法在用户确认的情况下将材料添加到账户或创建相关付款。 之后，你没有继续当时的对话。你在订阅期结束且额外材料已经提供并使用后再次联系我们。 你现在声称除了一个程序外你没有购买任何东西，但这与账户记录的交易历史和账户活动不符。 我们还需要提及你与支持团队的沟通。你的消息中包含重复的侮辱、威胁、脏话和辱骂语言。在其中一条消息中，你甚至祝愿我们的支持人员和他们的家人重病和死亡。这是完全不可接受的。 尽管如此，我们的支持团队继续专业地回应，解释情况，并根据实际账户记录审查案件。 称服务为"骗局"并不能改变案件的事实。如果你有可验证的证据表明任何购买是在未经你行动或确认的情况下进行的，欢迎提供给我们的支持团队审查。 此致， MusesAcademy 支持团队

Dear Ryan, Thank you for sharing this with us. We're glad to hear that you had a very good conversation without fighting. That's a meaningful step forward. Best regards, Support Team

亲爱的Heba， 感谢您与我们分享这段反思。 听起来您已经走在一条坚实的道路上了——专注于自己并信任这个过程。这种自我意识和耐心正是建立持久改变的关键。 此致， 支持团队

亲爱的 Randall，感谢您撰写评价。 有时，Muses Academy 的服务可能比较复杂，我们希望能了解不足之处，所以请告诉我们，我们能做些什么来改进服务，赢得您的五星好评！我们期待您的反馈，请通过您账户中的 Support 选项发送给我们！ 此致， 支持团队

亲爱的 Felipe， 感谢你分享反馈。我们认真对待你的担忧，并希望澄清几点以确保完全透明。 关于定价、附加项和结账流程的所有信息在注册和任何付款确认前都会清楚显示。你提到的可选附加项会显示价格并需要主动确认。"继续"按钮不会自动扣款——它只是带你到下一步，在那里你可以查看条款和总金额后再完成购买。 关于1欧元费用：这是验证支付方式的標準流程。金额是临时的，不久后会退还到你的账户。这是常见的银行做法，在结账过程中已说明。 我们还想强调，在应用任何额外费用前，你需要多次确认购买。如果你觉得界面不清楚，我们真诚道歉，但每个阶段都有信息和价格可供查看。 我们并非试图误导任何人。我们是一个透明的服务，始终鼓励用户在确认任何购买前仔细阅读条款。如果你有更多问题或需要帮助，请通过 [email protected] 联系我们——我们随时提供帮助。 此致， 支持团队

Dear Jess, Thank you for sharing this honest and powerful reflection. Recognizing that some of your own actions may be damaging to your relationship is not easy — but it's a courageous first step. We're glad MusesAcademy is helping you see things more clearly. Best regards, Support Team

亲爱的Heather， 感谢您的更新评价。 对于此次情况给您带来的困扰，我们深表歉意。但我们希望澄清几个重要问题，因为该评价并未完全反映我们的支持流程或当时团队所掌握的信息。 您首次联系我们时，我们团队尝试使用您提供的信息查找订单。但您提供给客服的邮箱地址在我们的系统中未关联任何账户或有效订阅。因此，我们当时无法确认正确的订单。 我们团队询问了订阅关联的邮箱地址或其他有助于查找交易的信息，因为这是安全正确地验证付款所必需的。我们无法控制或确定客户在注册、创建账户或通过PayPal完成付款时使用的邮箱地址。如果在购买过程中使用了不同的邮箱地址，我们就无法通过无关的邮箱地址找到账户。 还需要澄清的是，客户对注册或付款时使用的邮箱地址负责。如果订阅注册在其他邮箱下，说明该邮箱是在注册或付款过程中输入、选择或关联的。在这种情况下，即使使用客户通常使用的邮箱进行搜索，也无法找到正确的账户。 我们还想澄清，我们的支持团队并没有忽视您的请求。我们反复询问是否使用了其他邮箱进行订阅，正是因为最初提供的信息与我们系统中的任何账户都不匹配。该信息在原始支持对话中并未提供，这阻碍了我们更快地找到正确的账户。 同时，提供的信息似乎存在不一致之处。在您的评价中，您称与订阅关联的邮箱并非您使用。然而，后来同一账户信息被关联到公开评价/参考信息中，使我们能够识别相关订阅并审核费用。这就是为什么联系支持时提供准确的订阅邮箱很重要。 一旦我们能够确认正确的账户，我们审核了费用并确认它们与系统中的有效订阅相关联。即便如此，为了解决问题并避免进一步不便，我们作为善意解决方案处理了争议费用的全额退款。 因此，我们认为将情况描述为我们公司拒绝帮助或明知故犯地 charges 账户而没有任何调查尝试是不准确的。延迟是因为最初提供的信息无法让我们找到正确的订阅。一旦找到正确的账户，案件就被审核并处理了退款。 我们理解这对您来说是一次令人沮丧的经历，但我们强烈不同意将我们公司描述为欺诈或骗局。我们的团队遵循了查找交易、保护账户安全所需的验证流程，并在获得正确的账户信息后解决了问题。 此致， 支持团队

Dear Wendy, Your feedback is highly appreciated as it fuels our efforts to consistently improve our services. We genuinely thank you for investing your time in sharing your insights with us. Best regards, Support Team

Hello! We sincerely thank you for your positive feedback and trust in our service. We value every client and strive to provide the best level of service. Your words of support inspire us to develop and improve our processes even more. Best regards, Support Team

Dear Fernanda, Thank you for updating your review. We would like to clarify that our previous response was not an attempt to justify unauthorized charges. It was a factual explanation based on the checkout flow, the account records, and the information available in our system. You state that you never agreed to a recurring subscription or renewal terms. However, the subscription terms are shown during the purchase process before payment is completed. The checkout page clearly explains that the introductory price is charged first and that the subscription renews automatically afterward unless canceled. By clicking the purchase button and completing the payment, these terms are accepted. It is not possible to receive access to the service and activate a subscription without completing the purchase flow. The subscription is created only after the payment process is completed and the terms are accepted during registration. For this reason, saying that you did not agree to the terms is not the same as saying that the terms were not provided. If the terms were displayed and the purchase was completed, the subscription was created based on that completed action. Not reading or not remembering the terms does not mean that the subscription was created without consent. Regarding the three charges on March 31, our records show that these were not random charges added without consent. They were connected to the main subscription and additional digital/coaching materials selected during the purchase flow. These additional materials are presented separately, with their own prices, and users have the option to skip them before confirming. We understand that you now state you did not intend to purchase those materials. However, according to our records, the purchases were completed through the account flow, and the materials were added to your account and made available in the Library. You also mention that you did not receive confirmation emails, invoices, or other communication from us. Our records show that account and subscription emails were sent to the email address used during registration. If you did not see them in your inbox, this may have been caused by your email provider, spam filters, mailbox settings, or delivery restrictions. The same can also apply to password recovery emails. Not seeing an email in your inbox does not automatically mean that the email was not sent. We also want to clarify that your subscription has already been canceled, so no future charges should occur. In addition, we processed a full refund for your latest charge to help resolve the situation. We understand that you remain dissatisfied, but the facts available to us do not support the claim that the charges were hidden, unauthorized, or added without any action from the account holder. The subscription terms were shown, the renewal conditions were displayed, and the additional materials were presented separately during the purchase process. We have reviewed your case, canceled the subscription, processed the refund we were able to issue, and taken steps to prevent future billing. Best regards, The MusesAcademy Team

Dear Jennifer, Thank you for your thoughtful feedback! We're so glad to hear that you appreciate the flexibility of learning at your own pace — especially when life gets busy or you're away from service. Being able to pick up right where you left off is something we truly value. Best regards, Support Team

Hello, Thank you for sharing this with us. We appreciate your honesty and trust in sharing your situation. We hope the guidance from MusesAcademy continues to support you. Best regards, Support Team

Hello, Thank you for sharing your honest and encouraging feedback! We're so glad to hear that your first day is going well and that the program is already making you more aware. It's great that you're finding the videos easy to follow and the instructions clear. Wishing you the best as you move forward. Best regards, Support Team

亲爱的 Ronn，感谢您撰写评价。 有时，Muses Academy 的服务可能比较复杂，我们希望能了解不足之处，所以请告诉我们，我们能做些什么来改进服务，赢得您的五星好评！我们期待您的反馈，请通过您账户中的 Support 选项发送给我们！ 此致， 支持团队