我对此感到非常失望……
我对这个产品和整体体验非常失望。 首先，购买前一定要确定尺寸。该公司仅提供有限的标准尺寸，不提供定制尺寸选项。我订购的尺寸结果比预期的稍大，完全毁了外观。因此，该产品看起来很尴尬，而且我对它的合身程度非常不满意。 其次，退货政策规定产品可以在100天内退货，这是非常具有误导性的。它声明定制商品不能退货，但当你查看他们的目录时，他们的大多数产品都被视为“定制”。这本质上意味着大多数商品根本无法退货，一旦您在购买后意识到这一点，这会非常令人沮丧。 最后，获得任何调整或修复的唯一方法是花费 15 美元购买额外的 5 年保险。在已经花费大约 100 美元购买该产品后，您会觉得被迫购买它，只是为了避免被自己不满意的东西所困扰。 总的来说，我对产品或购买体验不满意。政策和尺寸限制让客户感到非常困难，除非您完全确定自己会得到什么，否则我不建议购买。
Hi Rajiv, I’m sorry to read your review and to hear how disappointed you felt with both the product and your overall experience. I completely understand how frustrating it must have been when the size didn’t fit as expected and affected how the item looked when worn. Our pieces are often personalized, which is why they fall under the custom-made category in our return policy. I truly understand how this can feel confusing or limiting, and I appreciate you taking the time to share this feedback as it helps us continue improving the information we provide to customers before purchasing. I can see that you’ve added the Jewelry Protection Plan and that a replacement leather cord in a smaller size has already been arranged for you. I truly hope this adjustment will give you the fit you were hoping for and allow you to enjoy your piece as intended. I’ve also sent you a private message so we can make sure everything is resolved for you. Kind regards, Anna – Theo Grace Customer Support