MYKA

Hi Dm, I’m sorry to read your review. I completely understand how disappointing this must have been, especially since the jewelry was meant to be a birthday present. I checked your order, and it appears that the payment was unfortunately not completed on our website. I'm very sorry for the confusion, as something may have happened during the payment process. I’ve sent you a private email so I can explain everything in more detail and help you place the order as quickly as possible if you still wish to proceed. I’ll do my best to assist you. Kind regards, Anna

JL, We're so happy to hear you found our site easy to navigate and enjoyed our selection! Your positive feedback truly brightens our day. MYKA Team

Edward Winstel, We're so glad to hear about your positive experience with our team member! Ensuring the perfect match for your wife's necklace was our pleasure. We appreciate you sharing your kind words. MYKA Team

Nicole, We are so delighted to hear how much you appreciate the beauty and quality of our jewelry! It truly warms our hearts to know our staff provided wonderful assistance and that our packaging added to your experience. We are thrilled you love giving our items as gifts! MYKA Team

Linda, We are absolutely thrilled to hear that your first experience with us was amazing and that you love every piece of jewelry you've purchased. Knowing that the quality has met your expectations truly makes our day! TheoGrace

Hi Jay, I’m sorry to read your review and to hear that your chain has developed black dots. I'd really like the opportunity to help resolve this for you as quickly as possible. I've sent you a private email so I can look into this further and find the best solution for your situation. Kind regards, Anna

Sandy Davis, We're so happy to hear how much you love our necklace and that it brings you joy! It's wonderful that you're upgrading to the real gold version. We appreciate your continued support.

Hi Noura, I’m sorry to read your review and that the necklace was not as you expected, especially as it was such a meaningful birthday gift from your husband. The necklace was created according to the personalization details selected when the order was placed. The dimensions of both the heart pendant and the personalized beads are listed on our website, and the piece was produced based on those specifications. I also understand that you asked about returning only part of the necklace, but as the design is sold as one complete piece, we aren't able to accept or replace individual components separately. Personalized items are normally excluded from refunds, I wanted to offer a solution, and that's why I arranged a store credit so you can choose something else from our collection in the future. Your prepaid return label has already been sent, and as soon as the necklace is returned to us, the store credit will be issued. Thank you for taking the time to share your feedback. I truly appreciate it and hope we'll have the opportunity to create something you truly love in the future. Kind regards, Anna - Theo Grace Customer Support

Dear Karen, I'm so sorry for the frustration this has caused. I can completely understand how disappointing it is when a discount seems to disappear, especially when you were expecting to use it. Please don't worry! I'm here to personally help you with this. I've already reached out to you via email so we can take a closer look at what happened and get this sorted for you as quickly as possible. Once you receive my email, simply reply with the details, and I'll be happy to investigate this further and see what we can do for you. I look forward to hearing from you soon! Sincerely, Kyrene

Hi Brian, Thank you for taking the time to share your feedback. I'm sorry that your purchasing experience was not as smooth and straightforward as it should have been. I understand how frustrating it must have been to make several attempts just to complete your order. Your feedback is appreciated, and I will make sure it is shared with the relevant team as we continue working to improve our website and checkout process. Thank you again for bringing this to our attention, and I truly hope we'll have the opportunity to provide you with a much smoother experience in the future. Kind regards, Anna

Hi Dahiyah, Thank you for sharing your feedback. I’m sorry to hear that your experience left you feeling disappointed. I’d like to kindly clarify that we are a global company with offices and warehouses located around the world. Depending on the item selected and its availability at the time your order is placed, your piece may be shipped from one of these locations. Regarding order modifications, we can still make changes to your order as long as the item is still in production and has not been shipped yet. Cancellation requests follow a different process, and our cancellation policy is provided before checkout so customers can review the details and make an informed decision before placing an order. I’m also sorry to hear that the chain quality did not meet your expectations. We truly want every customer to love their personalized piece. If you’re not completely satisfied with your item, please reply to the private message we sent with your order details, and I’ll be happy to look into this further and see how we can assist you. We appreciate your feedback and the opportunity to help make things right. Kind regards, Abigail

Hi Stuart, Thank you so much for sharing your experience, and I'm truly sorry for how frustrating this situation has been, especially when your wife's birthday is so close. I completely understand that being asked to pay a customs charge after already paying for your order and shipping is far from ideal, and I sincerely apologize for the inconvenience this has caused. To help get your order to you as quickly as possible, we recommend paying the customs fee upfront. Once you've done that, simply send us a copy of the payment receipt, and I'll personally make sure your refund is arranged for you. Unfortunately, we don't have the ability to pay the customs charges directly on your behalf, as these fees are handled by your local customs authority and the courier only accepts payment from the recipient. I know this isn't the most convenient solution, but it is the fastest way to have your parcel released and delivered to you. The other option is to wait for the parcel to be returned to us, which can take around weeks before we can send it out again. I completely understand that this timing isn't ideal, especially with your wife's birthday approaching. Please know that I'm here to help you through this. As soon as you send me the payment confirmation, I'll take care of the refund process and continue assisting you until everything has been resolved. Warm regards, Kyrene

Hi Stuart, I’m sorry to read your review and to hear about your experience. I completely understand how disappointing it must be for your wife's 50th birthday gift to be delayed,. This is certainly not the experience I want you to have. Please rest assured that I will do everything I can to resolve this for you and make sure you receive your order without any unnecessary issues. Thank you for bringing this to my attention, and I hope to have the opportunity to put things right for you. Kind regards, Anna

Alfredo Arellano Rivera, We're so glad to hear that our ordering process was simple and straightforward for you! We truly appreciate your kind words about the clarity of our website images and how they helped you create your desired piece. Thank you for your wonderful feedback.

Eve Johnson, We are so delighted to hear about your wonderful shopping experience and that our sizing instructions were helpful! It truly brightens our day to know you love your rings so much that you've ordered a third. We appreciate your patience and kind words regarding our customer service team's handling of the shipping issue; we are always striving to provide clear and fast communication. Thank you for your continued support!

Hi Pilar, I’m really sorry to hear about your experience with your Father’s Day bracelet. I want you to know I’ve already sent you an email to help resolve this for you, so please check your inbox and also your spam folder just in case it landed there by mistake. I want to make this right for you, and I’m here to support you until everything is properly sorted. Your experience matters a lot, and I’d really love the chance to turn this around for you in a positive way. Kind regards, Abigail