MYKA (myka.com) has a 3.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Ordered, payed,got conf #,date conf,and it was a b day present and they send me a text stating that a refund will be on its way.for no reason or explanation now bday present is not going to be here on time now im very disappointed with my first purchase from them.prob wont be back....
Reply from MYKA2026-08-04
Hi Dm,
I’m sorry to read your review. I completely understand how disappointing this must have been, especially since the jewelry was meant to be a birthday present.
I checked your order, and it appears that the payment was unfortunately not completed on our website. I'm very sorry for the confusion, as something may have happened during the payment process.
I’ve sent you a private email so I can explain everything in more detail and help you place the order as quickly as possible if you still wish to proceed. I’ll do my best to assist you.
Kind regards,
Anna
From start to finish the staff and service was excellent.
When I received my necklace it was beautiful just what I was hoping for and they didn't disappoint me.
Quality is excellent.
I wanted an additional bead for my wife's necklace. Anna provided the direct link to order and asked for a picture of the necklace to ensure the beads match. Great Customer Service! Thanks Anna!!!
Reply from MYKA2026-08-02
Edward Winstel,
We're so glad to hear about your positive experience with our team member! Ensuring the perfect match for your wife's necklace was our pleasure. We appreciate you sharing your kind words.
MYKA Team
The jewelry is beautiful and very well made. Superior quality! The staff is helpful and wonderful to work with. Beautiful packaging! Proud to give Theo Grace items as gifts! Love them!
Thank you!
Reply from MYKA2026-08-02
Nicole,
We are so delighted to hear how much you appreciate the beauty and quality of our jewelry! It truly warms our hearts to know our staff provided wonderful assistance and that our packaging added to your experience. We are thrilled you love giving our items as gifts!
MYKA Team
My very first experience with purchasing from Grace Theo was simply amazing. I love every single piece of jewelry that I have purchased and the quality of the jewelry is outstanding. Thank you😊
Reply from MYKA2026-08-02
Linda,
We are absolutely thrilled to hear that your first experience with us was amazing and that you love every piece of jewelry you've purchased. Knowing that the quality has met your expectations truly makes our day!
TheoGrace
J
Jay Pate美国 · 2 reviews · Experienced 2026-07-15 ·
★★★★★
Chain have some black dot
Reply from MYKA2026-07-18
Hi Jay,
I’m sorry to read your review and to hear that your chain has developed black dots.
I'd really like the opportunity to help resolve this for you as quickly as possible. I've sent you a private email so I can look into this further and find the best solution for your situation.
Kind regards,
Anna
I just ordered the real gold necklace as earlier last year I ordered the gold vermeil!
I get compliments on this necklace regularly before they know the mean...all my grandchildren.
Time to get the real deal!
Reply from MYKA2026-08-02
Sandy Davis,
We're so happy to hear how much you love our necklace and that it brings you joy! It's wonderful that you're upgrading to the real gold version. We appreciate your continued support.
If I could leave 0 star I would. My husband surprised me with a gift for my birthday as a new mom with a necklace that included personalized names (3 names, maximum 5 letters each name). The necklace came in with a huge heart pendant and the “personalized names” are so small you cannot even tell they’re there. They advertised the necklace as a “name necklace” and that is false advertisement. The sizes are not proportionate, you cannot even see the names. We spent over 2k on this necklace and all we got when we reached out to customer service was the generic AI response stating they can give us store credit. Horrible experience for a brand that preaches about personalizing gifts. Do not recommend buying anything.
Reply from MYKA2026-07-16
Hi Noura,
I’m sorry to read your review and that the necklace was not as you expected, especially as it was such a meaningful birthday gift from your husband.
The necklace was created according to the personalization details selected when the order was placed. The dimensions of both the heart pendant and the personalized beads are listed on our website, and the piece was produced based on those specifications. I also understand that you asked about returning only part of the necklace, but as the design is sold as one complete piece, we aren't able to accept or replace individual components separately.
Personalized items are normally excluded from refunds, I wanted to offer a solution, and that's why I arranged a store credit so you can choose something else from our collection in the future. Your prepaid return label has already been sent, and as soon as the necklace is returned to us, the store credit will be issued.
Thank you for taking the time to share your feedback. I truly appreciate it and hope we'll have the opportunity to create something you truly love in the future.
Kind regards,
Anna - Theo Grace Customer Support
The whole 10% off thing.....disappeared!! Bait & switch offer!!!
Reply from MYKA2026-07-14
Dear Karen,
I'm so sorry for the frustration this has caused. I can completely understand how disappointing it is when a discount seems to disappear, especially when you were expecting to use it.
Please don't worry! I'm here to personally help you with this. I've already reached out to you via email so we can take a closer look at what happened and get this sorted for you as quickly as possible.
Once you receive my email, simply reply with the details, and I'll be happy to investigate this further and see what we can do for you.
I look forward to hearing from you soon!
Sincerely,
Kyrene
Overall I thought the process of…buying an item through your website was not at all easy and you will need to remedy your system before I buy something else or recommend you to one of my many friends.
Overall I thought the process of purchasing this item was not particularly smooth. Your system appears to be quite sluggish and it took me 4 or 5 attempts to actually purchase this. Would I use you again is a question I will need to consider as it wasn’t a very easy process and I could easily look at buying an item without the hassle.
Reply from MYKA2026-07-13
Hi Brian,
Thank you for taking the time to share your feedback.
I'm sorry that your purchasing experience was not as smooth and straightforward as it should have been. I understand how frustrating it must have been to make several attempts just to complete your order.
Your feedback is appreciated, and I will make sure it is shared with the relevant team as we continue working to improve our website and checkout process.
Thank you again for bringing this to our attention, and I truly hope we'll have the opportunity to provide you with a much smoother experience in the future.
Kind regards,
Anna
Buyers should look closely at the fine print before ordering from MYKA. While they market heavily as a convenient local custom jeweler, items are shipped internationally, which frequently leads to major delivery delays and missed deadlines for special occasions. Their customer service is incredibly rigid—they enforce a strict 2-hour window for order modifications, meaning if you notice a typo or want to cancel, you are locked in with zero flexibility. For the premium price, the chain quality feels surprisingly thin and fragile. Save yourself the stress and use a local jeweler instead.
Reply from MYKA2026-07-09
Hi Dahiyah,
Thank you for sharing your feedback. I’m sorry to hear that your experience left you feeling disappointed.
I’d like to kindly clarify that we are a global company with offices and warehouses located around the world. Depending on the item selected and its availability at the time your order is placed, your piece may be shipped from one of these locations.
Regarding order modifications, we can still make changes to your order as long as the item is still in production and has not been shipped yet. Cancellation requests follow a different process, and our cancellation policy is provided before checkout so customers can review the details and make an informed decision before placing an order.
I’m also sorry to hear that the chain quality did not meet your expectations. We truly want every customer to love their personalized piece. If you’re not completely satisfied with your item, please reply to the private message we sent with your order details, and I’ll be happy to look into this further and see how we can assist you.
We appreciate your feedback and the opportunity to help make things right.
Kind regards,
Abigail
S
Stuart Mcdonald英国 · 2 reviews · Experienced 2026-07-08 ·
★★★★★
Nightmare delivery
Since my last post the company have been in touch.
My order cannot be delivered because of a customs charge which they have advised me to pay, although I have already paid for the item and delivery.
I have sent them all the details to check the status of the tracking which I am surprised if they don't have this as they arranged it.
So they can't pay it at there end and I have to pay an extra £63 to release the order from customs and then I can send proof of payment and will be refunded.
The alternative is to wait 3 weeks to customs to return it to sender and then they will send it back out, by this time I have missed my wife's birthday.
If your are ordering a gift for someone I would advise order a few months before you need it.
Reply from MYKA2026-07-08
Hi Stuart,
Thank you so much for sharing your experience, and I'm truly sorry for how frustrating this situation has been, especially when your wife's birthday is so close.
I completely understand that being asked to pay a customs charge after already paying for your order and shipping is far from ideal, and I sincerely apologize for the inconvenience this has caused.
To help get your order to you as quickly as possible, we recommend paying the customs fee upfront. Once you've done that, simply send us a copy of the payment receipt, and I'll personally make sure your refund is arranged for you.
Unfortunately, we don't have the ability to pay the customs charges directly on your behalf, as these fees are handled by your local customs authority and the courier only accepts payment from the recipient. I know this isn't the most convenient solution, but it is the fastest way to have your parcel released and delivered to you.
The other option is to wait for the parcel to be returned to us, which can take around weeks before we can send it out again. I completely understand that this timing isn't ideal, especially with your wife's birthday approaching.
Please know that I'm here to help you through this. As soon as you send me the payment confirmation, I'll take care of the refund process and continue assisting you until everything has been resolved.
Warm regards,
Kyrene
S
Stuart Mcdonald英国 · 2 reviews · Experienced 2026-07-06 ·
★★★★★
Custom charge at UK
I ordered a necklace for my wife's 50th it's a week late. I have checked the tracking and it is being held until I pay a customs charge.
I was under the impression that this was all covered when I bought it, I have emailed Theo Grace but not be great at responding.
I will update any progress.
Reply from MYKA2026-07-07
Hi Stuart,
I’m sorry to read your review and to hear about your experience. I completely understand how disappointing it must be for your wife's 50th birthday gift to be delayed,.
This is certainly not the experience I want you to have. Please rest assured that I will do everything I can to resolve this for you and make sure you receive your order without any unnecessary issues.
Thank you for bringing this to my attention, and I hope to have the opportunity to put things right for you.
Kind regards,
Anna
The ordering process and just as importantly, the preview. The whole process took only minutes because it is a simple straightforward.
The images on the website are clear and crisp and definitely helped me create the piece I wanted to order.
Reply from MYKA2026-08-02
Alfredo Arellano Rivera,
We're so glad to hear that our ordering process was simple and straightforward for you! We truly appreciate your kind words about the clarity of our website images and how they helped you create your desired piece. Thank you for your wonderful feedback.
I just love everything about my shopping experience! It was easy to size my finger with the instructions and easy to order! After my first ring came, I loved it so much I ordered another. Unfortunately that one got lost in shipping. Dealing with customer service was easy, communication was great and fast! They remade my order right away, and I just received it today!! I love it! So much so, I just ordered my 3rd one!!
Reply from MYKA2026-08-02
Eve Johnson,
We are so delighted to hear about your wonderful shopping experience and that our sizing instructions were helpful! It truly brightens our day to know you love your rings so much that you've ordered a third. We appreciate your patience and kind words regarding our customer service team's handling of the shipping issue; we are always striving to provide clear and fast communication. Thank you for your continued support!
I order a 85€ silver charms bracelet for father day.
The order came with 2 instead of 3 charms and after 1week of use the letters of the engraving were already gone and the charm oxidized (definitely not silver).
I made a claim in the customer service but I would definitely not buy here again.
Reply from MYKA2026-07-05
Hi Pilar,
I’m really sorry to hear about your experience with your Father’s Day bracelet.
I want you to know I’ve already sent you an email to help resolve this for you, so please check your inbox and also your spam folder just in case it landed there by mistake.
I want to make this right for you, and I’m here to support you until everything is properly sorted. Your experience matters a lot, and I’d really love the chance to turn this around for you in a positive way.
Kind regards,
Abigail
