I am extremely disappointed with this…
I am extremely disappointed with this product and the overall experience. First, be absolutely certain about the size before purchasing. The company only offers limited standard sizes and does not provide a custom sizing option. I ordered a size that turned out to be slightly larger than expected, and it completely ruined the look. Because of that, the product looks awkward and I’m very unhappy with how it fits. Second, the return policy states the product can be returned within 100 days which is very misleading. It states that custom-made items cannot be returned, but when you look at their catalog, the majority of their products are considered “custom made.” This essentially means most items cannot be returned at all, which is very frustrating once you realize it after purchasing. Lastly, the only way to get any kind of adjustment or fix is by purchasing their additional 5-year coverage for $15. After already spending around $100 on the product, you feel forced to buy it just to avoid being stuck with something you’re unhappy with. Overall, I’m not satisfied with the product or the buying experience. The policies and sizing limitations make it very difficult for customers, and I would not recommend purchasing unless you are absolutely certain about what you are getting.
Hi Rajiv, I’m sorry to read your review and to hear how disappointed you felt with both the product and your overall experience. I completely understand how frustrating it must have been when the size didn’t fit as expected and affected how the item looked when worn. Our pieces are often personalized, which is why they fall under the custom-made category in our return policy. I truly understand how this can feel confusing or limiting, and I appreciate you taking the time to share this feedback as it helps us continue improving the information we provide to customers before purchasing. I can see that you’ve added the Jewelry Protection Plan and that a replacement leather cord in a smaller size has already been arranged for you. I truly hope this adjustment will give you the fit you were hoping for and allow you to enjoy your piece as intended. I’ve also sent you a private message so we can make sure everything is resolved for you. Kind regards, Anna – Theo Grace Customer Support