Good quality and I so happy with the…
Good quality and I so happy with the product, I ordered this for my husband as a birthday gift, he is in cloud nine, never expected something like that, so satisfying- highly recommend this to everyone
MYKA (myka.com) has a 3.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Good quality and I so happy with the product, I ordered this for my husband as a birthday gift, he is in cloud nine, never expected something like that, so satisfying- highly recommend this to everyone
This is my second purchase my first was the necklace with my grandchildren name on the second one ive just received is the Russian ring the quality of the jewellery is great as I wear my necklace 24/7 and its never lost its colour or tarnished.
The original item was beautiful but too small. I reached out to exchange for a larger size. Customer service quickly sent the directions for and exchange. The replacement was sent out and received very quickly. The whole progress was very seamless and quick.
I absolutely loved my necklace until it broke after less than a month having it. My husband has been trying to contact customer service multiple times and they wont answer his question.
Dear Hannah, Thank you for bringing your concerns to my attention. I'm sorry to hear about your recent experience, and I understand your frustration. I've looked into your complaint, but unfortunately, I'm having trouble locating your order in our system based on the information provided. However, please rest assured that I take your feedback seriously, and am committed to resolving any issues you may have. Your satisfaction is my top priority, and I'm working diligently to address your concerns. I kindly ask you to respond to the information request on Trustpilot to help me better assist you. Thank you for your understanding, and I hope to have the opportunity to make things right. Kind regards, Kyrene
The service that I was given. The jewelry quality was awesome.
I bought a golden ring with my 2 children and my late husbands’ name engraved on the three rings.i am very happy with the rings, the quality and the tine for processing. The only issue I have is the engraving. The engraving is wonderful but is it not as dark as the rings pictured in the advertisement. I am blind in one eye and I have to squint to read the names.
Nice chain arrived on time. ANd as pre description
I left a great review few days ago after i received my necklace. It looks really good and looks like a good quality. But 2 days later of wearing the necklace, the chain broke. I ddnt even pull it hard or anything. Its awful paying a 100 dollars plus for it and only wore for 2 days. How can I resolve this?
Hi Shiela, I’m sorry to read your review, especially after your initial positive experience. I completely understand how disappointing it must be for the chain to break after only a couple of days of wear. This is certainly not the quality we aim to provide, and I’m truly sorry for the inconvenience caused. I can see that a replacement has already been arranged for you, and it will be reordered very soon. Thank you so much for your patience while we put this right. If there’s anything further I can assist you with in the meantime, please don’t hesitate to reply to my email. Kind regards, Anna – Theo Grace Customer Support
I bought a personalised gold necklase for my wife for her birthday gift and she loved it! It looks much nicer in person and she was so happy with it!
Perfect bracelet! I love it ! You can clearly see the names!!!!
Janet, We're happy to hear that you love the bracelet! We appreciate your positive feedback and are glad you can clearly see the names. MYKA (Theo Grace)
I am writing to express my appreciation for how my recent shipping concern was handled. Although my order was significantly delayed despite paying for expedited shipping, the team responded immediately and offered a generous gesture to acknowledge the situation. I was very pleased with the level of service provided and will certainly order from you again in the future.
Absolutely love this , I will cherish it. The quality is amazing and I already have friends asking where I purchased it!! Love love
Maree, We're delighted you love it and will cherish it! It's wonderful to know you appreciate the amazing quality and that your friends are interested. Thank you! MYKA (Theo Grace)
The ring is beautiful! My only concern is they sent the wrong ring size. Although it doesn’t fit the finger I wanted to wear it on, it does fit another finger.
Been waiting for 2 weeks for a reply wyour support team nothing yet😒
Hi Omr, I’m sorry to read your review and that you feel you have been waiting for a response. I checked your order and we did contact you earlier because, unfortunately, we are not able to fulfil the request exactly as submitted. We reached out to explain the situation and to ask how you would like to proceed, but we have not received a reply yet. I will contact you again now so we can help move this forward as soon as possible. Once we hear back from you, we will be happy to assist further. Kind regards, Thijs - Myka customer service
This necklace is stunning and fits me and my life perfectly.
I made a change in the inscription within 52 minutes of the order, which there rule is within 2 hours of the order, and there rule is also if it has not been shipped yet they will gladly make the changes for free. It was a one word change. It took them 23 1/2 hours to get back to me and said, "Unfortunately we are unable to make the change the production has been complete.' There website also says as long as your order has not been shipped, which mine has not, they will gladly make the changes requested. The order shows it is in inspection, has not been shipped and not expected until March 30. All I want is them to honor their contract, I FOLLOWED there requests and they send out a generice-mail saying the production is complete. I just ordered this 3/12/26, at 9:58AM and my request was put in 3/12/26 @ 10:50 AM 52 minutes later and they are telling me my request cannot be honored because it was already in production, plus it took them 23 hours to tell me that. It has not shipped, and is not expected to arrive until March 30th. Somone is sleeping at the wheel. Customer service here does not exist. BUYER BEWARE NEVER EVER TRUST THESE PEOPLE. SCAM ALERTAlso your e-mail says my order is ready for shipping, WRONG I JUST CHECKED IT IS BEING PROCESSED. YOU STILL HAVE THE ORDER WRONG, YOU HAVE THE INSCRIPTION IN THE WRONG ORDER AND THE TRACKING SAYS BEING PROCESSED. CAN YOU COME UP WITH ANYMORE EXCUSES? I'M SURE YOU WONT READ THIS EMAIL FOR ANOTHER 24 HOURS EITHER. LIKE I SAID BEFORE MY CREDIT CARD COMPANY CAN DEAL WITH YOU SCAMMERS. PLEASE CREDIT MY ACCOUNT AND THE REVIEW STILL STANDS. YOU ARE STILL FEEDING ME LIES, AND STILL DO NOT HAVE IT RIGHT. STILL UNSATISFIED. ALSO THIS ITEM HAS NOT EVEN BEEN SHIPPED YET, SO WHY WOULD I SEND IT BACK . AGAIN, CANCEL THIS ORDER AND SEND ME A RECEIPT SHOWING THIS HAS BEEN CREDITED TO MY ACCOUNT. YOU PEOPLE HAVE ALOT OF BALLS ASKING ME TO CHANGE MY REVIEW, AND TELL ME IT HAS SHIPPED, WHICH IT HAS NOT, AND SAY YOUR GOING TO CHANGE THE INSCRIPTION AND YOU STILL DON'T HAVE IT RIGHT. YOU ALSO JUST ASKED ME IF I WOULD LIKE THE ENGRAVING IN ALL CAPITAL LETTERS, SO THAT TELLS ME IT HAS NOT EVEN BEEN PROCESSED YET.
Hi Cheryl, I’m sorry to read your review, and I completely understand why this situation has been so frustrating for you. You’re absolutely right that you contacted us very shortly after placing your order to request a small change to the inscription, and I’m truly sorry that the timing of our response made it feel like your request wasn’t being taken seriously. Your feedback is very important, and I want to reassure you that I’m currently looking into your order personally so we can resolve this properly. I’ve already sent you a private email with a solution for you. Thank you for bringing this to our attention, and I truly hope we can turn this experience around for you. Kind regards, Anna – Theo Grace Customer Support
I absolutely love the ring and hope it lasts a long time! However, I was really surprised and a little disappointed that it arrived in a tiny, thin paper envelope with no protective wrapping at all. It felt quite careless, especially for such a lovely piece. Luckily the ring was fine, but a more thoughtful unboxing would match the quality of the item much better.
Beautiful jewellery which makes a perfect present,paid extra for gift bag just to set it altogether and was so worth it everything matched ,Fantastic service arrived early too, don’t hesitate to order you won’t be disappointed.
Lisa McNulty, We're so happy to hear you found our jewelry beautiful and a perfect present! It's fantastic the gift bag enhanced it and that our service was prompt. We appreciate your recommendation! MYKA (Theo Grace)
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