MYKA (myka.com) has a 3.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Absolutely terrible experience. The parcel should have arrived 6 days ago and today is already Tuesday 26th May with still no delivery. I paid extra for express shipping for an important gift and the entire purpose of the order was ruined. Tracking updates have been useless and misleading for days. A £10 refund for shipping does not compensate for the stress, disappointment and awful service. I will never order from this company again.!!!
Reply from MYKA2026-05-27
Dear Pawel,
We’re truly sorry to hear about your experience and completely understand how disappointing and frustrating this must have been, especially since the order was intended as an important gift and you paid extra for express shipping.
This is absolutely not the experience we want any of our customers to have. Please know that we have already made a follow-up via email regarding this matter, and your shipment is currently being monitored with top priority by our team.
We sincerely appreciate your patience and the opportunity to continue assisting you while we work toward a resolution.
Sincerely,
Kyrene
Jennifer Millett美国 · 1 review · Experienced 2026-05-06 ·
★★★★★
Never received order-they refuse to refund me
I placed an order. Paid for faster shipping. Received no product and they refuse to give me my money back. It’s the principle. The tracking number shows my order has been stuck somewhere for weeks and this place wants to give me a coupon to place another order. Why would that be helpful when I cannot receive the order I actually paid for. Don’t trust this place!
Reply from MYKA2026-05-21
Hi Jennifer,
I’m sorry for the frustration and disappointment you’ve experienced with your order. Your concerns are absolutely valid, and the last thing I want is for you to feel unheard or unsupported during this process.
I’ve sent you an email outlining the options available to help resolve this situation, and please know that we’re actively working on making things right for you. While unforeseen shipping delays can sometimes happen and affect delivery timelines, I want to assure you that we are continuing to follow up closely and do everything possible to move this forward.
I’m committed to helping ensure this is resolved in the best possible way for you.
Kind regards,
Abigail
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Don Herman美国 · 1 review · Experienced 2026-04-25 ·
★★★★★
Do not buy from these scammers
Do not buy. Item came very tacky and poorly made and not close to what was expected from the image online or as it was described. Mother’s Day gaurentee was a ploy, with no intention of actually doing so. I placed almost 3 week prior and had nothing to give on Sunday which was sad. Customer service is non existent and will never buy again. They responded once saying they would offer 15% off to keep their crap product, or would send me info to make a return and my refund me, but it’s been silence since then. I’ll continue to reach out. Felt like a scam at first and now I can confirm it’s a scam. Do no waste your time or money here, save the troubles and go elsewhere.
Reply from MYKA2026-05-15
Hi Don,
I’m sorry to read your review. I completely understand how disappointing this must have been, especially as the order was meant for Mother’s Day and the item was not what you expected when it arrived.
I’m also very sorry to hear that you feel unsupported. I would really like the chance to help resolve this for you properly, including assisting with a return and refund if that is what you prefer.
At the moment, I’m unable to locate your order with the information provided in the review, so I’ve sent you a request via Trustpilot for a few more details. As soon as I receive them, I will personally look into this and help further.
Kind regards,
Anna - Theo Grace Customer Support
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Brandon美国 · 3 reviews · Experienced 2026-05-15 ·
★★★★★
Terrible Customer service follow through
Beware I had an order I placed and paid extra for shipping. The package was never received and showed on a Fedex truck out for delivery in a completely different state for over a week and Theo Grace did nothing. I had to file a claim of a lost item with fedex myself.
Reply from MYKA2026-05-15
Hi Brandon,
I’m sorry to read your review. I completely understand how frustrating and disappointing this situation must have been, especially after paying extra for shipping and then having to deal with a package that appeared to be stuck in a different state for such a long time.
I can see that the order has experienced a significant delay, and I’m very sorry for the stress and inconvenience this caused. I’m already checking this further with our shipping team, and I will get back to you by email as soon as I receive an update regarding the shipment and the next steps.
Thank you for your patience, and again, I truly apologize for this experience.
Kind regards,
Anna - Theo Grace Customer Support
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Joe美国 · 1 review · Experienced 2026-05-15 ·
★★★★★
I should first say this is my first…
I should first say this is my first documented bad review. BUYER BEWARE. They have the worst customer service ever experienced. They are a complete failure in every part of the sales process.
No way to contact them directly- only online with a 24 hr. response commitment.
2hr modification policy not acknowledged so your stuck with the order.
Special occasion "Mothers Day" delivery commitment not met.
Terrible company.
Reply from MYKA2026-05-16
Hi Joe,
I’m very sorry to read your review and to hear how disappointing this experience has been for you. I completely understand your frustration, especially as the order was intended for Mother’s Day and did not arrive within the promised timeframe.
I can also see that you requested to cancel the order, however by that point the gift had already been shipped, which meant we were unfortunately unable to stop it in transit. I truly understand how upsetting and frustrating this situation must have felt.
I sincerely apologize as well for the difficulty reaching support and for the experience you had with our customer service process.
I’ve sent you a private email so I can personally help resolve this for you and find the best possible solution.
Kind regards,
Anna - Theo Grace Customer Support
It is more than a week and it is still not delivered.
Reply from MYKA2026-05-15
Hi Dora,
I’m sorry to read your review and I completely understand how frustrating this delay must be.
I can see that the estimated delivery was Wednesday, and I’m very sorry that it did not arrive on time as expected. Your order is still on the way and is now scheduled to arrive today.
I’ve also sent you a private email with more details and tracking information so I can help further.
Kind regards,
Anna – Theo Grace Customer Support
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Jo Ledger英国 · 7 reviews · Experienced 2026-04-26 ·
★★★★★
Will never buy from this company again
Will never buy from this company again. I have emailed multiple times with no response. Here is my last email send two days ago with no response.
hello
I have just returnes from Wales where I went to visit my friend for her birthday and also to wish her good luck as she is emigrating to the USA. As I previously informed you, the pendant and one the bracelets I purchased were for her birthday present and also as a keepsake as I will most likely never see her again.
As you can reas back through me emails I showed concern in a few emails regarding receiving the necklace by the promised date that I paid extra for. I was told everything seemed to be on time etc. When I showed concern again explaining that I needed it before 1 May, which was later than the promised delivery date, I was told that you would do what you can to push Fedex along re delivering it before then. I actually decided to wait until 1 May before leaving for Wales, missing precious days with her before she left as I really wanted to give her the necklace as a special present. The necklace did not arrive into the deliver depot until very early in the morning at the delivery depot on 2 May, so I decided to wait again. This was a Saturday so I assumed the promise of hurrying Fedex along would mean that the least you could do is schedule a Saturday delivery. How wrong I was. Necklace was not delivered until Tuesday 5th May due to a bank holiday on the Monday.
This company has totally let me down. If the promised paid for delivery date cannot be accomplished, then please do not offer it as if this had been the case, I would not have ordered it. I could not afford to buy another necklace to replace this one as it was not cheap. The production time realistically is too long and it was quite obvious that it would not be delivered by the promised date and I asked you kindly to cancel the order. You kept my hopes up saying stating delivery date is still 29.April. As soon as it got to Fedex it stated 1 May which you knew was too late for me.
I am looking at the necklace and am quite upset as it is very nice but no good to me now. A ruined memory that I cannot get back.
I also need to return both of the heart bracelets as they are obviously made to fit a childs wrist. I had purchased one for my friend, again for us both to remember each other by and again she loved it and went to try it on and it was so small in length and she has small wrists, as do I. Why make it so short?. surely in the advert for the bracelet you would state it is made for a child size wrist.
To conclude, my friend had nothing to take with her as a birthday present or keepsake and I felt sad and embarrased. I am also out a lot of money and feel very let down by this company.
I would like to return both bracelets as not fit for purpose. Order no 611264874. total cost £80.
I would also like to return the Bee pendant necklace as it was delivered much later than the date promised with express shipping paid for at a total cost of £107.75.
I have had emails from your company requiring feedbaco for both purchases of which I have refrained from responded so far. I also have been contacted by Trust Pilot but I am waiting until you hopefully do the right thing and refund me for these items.
I await to hear from you at your earliest convenience.
Note. I do not like to leave negative reviews but have had no other option.
Reply from MYKA2026-05-15
Hi Jo,
I’m sorry to read your review and I completely understand how upsetting and disappointing this whole experience has been for you.
I’m truly sorry for the delay with the necklace, especially knowing how meaningful this gift was and how important the timing was for your visit with your friend. I also see your concerns regarding the bracelet sizing. While the measurements are listed on the website, I completely understand your frustration if the fit was not what you expected.
I’ve now sent you a private email, and I will personally help you arrange the return of all the jewelry back to us.
Thank you for your patience.
Kind regards,
Anna – Theo Grace Customer Support
Absolutely scam! The jewelry is sooo cheap and the letter on the name necklaces are HUGE! Like embarassing to wear. What the hell is this company charging over 100$ for extremely cheap looking jewelry.
Reply from MYKA2026-05-15
Hi Melissa,
I’m sorry to read your review and to hear that the necklace was not as expected.
I completely understand how disappointing this must feel, especially when you were expecting a higher-quality look and finish. I’ve now sent you a private email, and I’ll personally help you with the return process if you are not happy with the jewelry.
Kind regards,
Anna – Theo Grace Customer Support
My unhappy experience was reversed when Theo Grace promptly and politiely corrected the situation. regarding the 15% promo that I was unable to apply.
Reply from MYKA2026-05-14
Hi Reader,
I’m sorry to read your review, and I completely understand why you felt disappointed and frustrated.
I’ve looked into this for you, and it seems the 15% promotion was unfortunately not applied to the order during checkout. I’ve now manually arranged this discount as a refund for you, so you will receive the difference back shortly.
I apologise for the frustration caused.
Kind regards,
Anna - Theo Grace Customer Support
Stay away from this site IV ordered a birthday necklace and was told the delivery would be the 13/5/26 as it was getting closer to the date I was checking the tracking and it just says being jewellery being made and has done since the 28/4/26 when I placed my order IV emailed a number of times to get replays that it will definitely be arriving tomorrow and it still stays being made IV email yesterday and had no response this has now left me with no preasent and no time to sort this out IV also paid for a five year warranty on what looks to be like a necklace that I won't even be receiving absolute joke of a place costume service is so poor and beautiful warned ordering from here might be just a scam as nothing is sent or produced.
IV now s got to somehow explain to the person who I bought this for I have no birthday gift as I'd ordered this and they kept promising it would arrive on the 13/5 which is tomorrow and that looks impossible to say it say still being made.
Reply from MYKA2026-05-12
Hi Jolly,
I’m sorry to read your review and to hear how disappointing this experience has been, especially with this being a birthday gift and the order not arriving in time as expected.
I completely understand how upsetting this situation is, and I’m very sorry for the delay in production and the lack of reassurance this has caused. Unfortunately, your necklace took longer to complete than originally anticipated, and I understand how frustrating that must feel after being given an expected delivery date.
I’ve sent you a private email so I can help resolve this for you directly. We can either arrange express shipping as soon as the necklace is completed and refund your shipping fee, or if you prefer, I can also arrange a full cancellation and refund of your order.
Kind regards,
Anna - Theo Grace Customer Support
I recently got this for my wife the heart with names wrapped around it.
I recently got this for my wife. I purchased the gold heart with my children's names. I give this product a 3 out of 5. First the chain is very thin a seemingly cheap. The heart is too big for my liking. The names are too small. It looks fine, but after being bombarded with Facebook links etc. It definitely isn't as nice as it appeared in the adds. My wife will probably wear this a couple times a year at best. 1 more Mother's day gifts added to the box of missed opportunities.
Reply from MYKA2026-05-11
Hi Steven,
I’m sorry to read your review, and I completely understand your disappointment, especially after having higher expectations.
I’m sorry that the necklace didn’t feel as special as you’d hoped — from the chain to the size and detailing, I understand how these things can affect the overall impression of the piece.
It definitely doesn’t have to end up unused, and I’d really love the chance to help you find something your wife will truly enjoy wearing. I’ve sent you a private message so I can assist you further and explore some better options together.
Kind regards,
Anna – Theo Grace Customer Support
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Jason Moran美国 · 1 review · Experienced 2026-05-09 ·
★★★★★
So much for before Mother’s Day…
So much for before Mother’s Day guaranteed. Should’ve known it wasn’t going to be here before then even with express shipping.
Reply from MYKA2026-05-11
Hi Jason,
I’m sorry to read your review and I completely understand how disappointing this must feel, especially with Mother’s Day timing being so important.
I can see that your order is running later than expected, and I’m really sorry that we didn’t meet the timeframe you were hoping for. I know how frustrating that is when you’ve planned ahead for a special occasion.
I’ve sent you a private message so I can look into this with you directly and make sure we get this resolved as quickly as possible.
Kind regards,
Anna – Theo Grace Customer Support
I am impressed with my first order. The product was great and the customer service/response time was quick and friendly. Well run company. Thanks!
C
Chad Hansen美国 · 2 reviews · Experienced 2026-05-10 ·
★★★★★
Guaranteed delivery is a marketing ploy. They don't have any idea if it will make it on time.
Don't listen to these businesses about "guaranteed delivery dates". I ordered almost 2 weeks before mother's day and it still probably won't get here until Tuesday the 12th. Unbelievable. Can't rely on anyone anymore.
Obviously they don't know what guaranteed means. I think we should all get discounts if you were promised before Mother's Day. It was embarrassing telling my wife I don't have her gift or anything to give her on mother's day.
Reply from MYKA2026-05-11
Hi Chad,
I’m sorry to read your review and I completely understand how frustrating and disappointing this must have been, especially given how important Mother’s Day is.
I’m truly sorry that your order didn’t arrive within the promised timeframe. I can absolutely understand how upsetting it must have felt not having your gift ready, and I’m really sorry for the situation this caused.
I’ve sent you a private message so I can look into this personally and do my best to make this right for you.
Kind regards,
Anna – Theo Grace Customer Support
R
Robert Colichio美国 · 1 review · Experienced 2026-05-09 ·
★★★★★
No Customer Service/Product Never Arrived
Ordered two weeks before Mother's Day with their "Mother's Day" guaranteed delivery. No response or even a way to get ahold of customer service. How can you reach them?
Online tracking is horrible. Basically says shipped from Israel a week and a half ago and then nothing...
Questioning if the site is still legit.
Reply from MYKA2026-05-10
Hi Robert,
I’m sorry to read your review and to hear how frustrating this experience has been, especially with a Mother’s Day order.
I truly apologize for the delay and for the lack of communication — I completely understand how concerning it must feel not being able to reach us or get clear updates on your order.
Your order has been shipped, but I understand the tracking hasn’t been helpful, and that’s not the experience I want you to have. Please be assured that I take situations like this very seriously.
I’ve just sent you a private email so I can look into your order personally and provide you with accurate updates and support. I’ll do everything I can to get this resolved for you as quickly as possible.
Kind regards,
Anna – Theo Grace Customer Support
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Jim Ciapciak美国 · 1 review · Experienced 2026-05-09 ·
★★★★★
I ordered a neckless for Mother's Day 2…
I ordered a neckless for Mother's Day 2 weeks ahead of time "guaranteed" to arrive before Mother's Day. I would never have ordered this if it wasn't going to be here in time. In fact when ordering the promise was that it would be delivered the 6th or 7th of May. It is now scheduled to get here Monday the 11th, after Mother's Day. Very disappointed.
Reply from MYKA2026-05-10
Hi Jim,
I’m sorry to read your review and to hear how disappointing this experience has been, especially with a time-sensitive gift like Mother’s Day.
I completely understand how frustrating it must be to order in advance based on a guaranteed delivery date, only for it to arrive late. This is certainly not the experience we want for our customers, and I’m truly sorry that we let you down on this occasion.
I’d really appreciate the chance to look into this further for you and see what happened with your order. I’ve reached out to you privately so I can gather a few more details and help make this right as quickly as possible.
Kind regards,
Anna – Theo Grace Customer Support
