MYKA (myka.com) has a 3.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
J
JM · 1 review · Verified · Experienced 2026-04-30 ·
★★★★★
False/Fake Discount Code
I put two orders in. When I selected the second order, I was offered a 25% discount but it was never credited to me. I did not like that. I hope I receive this product that was just purchased since one of the promises they had made was not honored.
Reply from MYKA2026-05-01
Hi JM,
I’m sorry to read your review and to hear about the confusion with the discount on your second order.
I’ve looked into this for you, and it seems the 25% discount was available but wasn’t applied at checkout. Please don’t worry — I’ve now manually applied the discount on your behalf, and the difference will be refunded to you.
You can also rest assured that your recent order is being processed as expected, and we’ll make sure it reaches you without any issues.
I’ve also sent you a private email with more details so we can ensure everything is fully resolved for you.
Kind regards,
Anna – Theo Grace Customer Support
T
Tomika · 4 reviews · Experienced 2026-03-31 ·
★★★★★
I placed an order for me and my…
I placed an order #515043721 for me and my daughter spent decent amount of money on our engraved necklaces and though we don't wear everyday the necklaces are starting to fade especially my daughters. I am very upset at the outcome of this. We store in secure area and we clean and wipe like we are suppose to. Why this is happening is upsetting to me and of course it's past the time to return. I have been looking for my order number and can't seem to find it but I get non stop emails and text of advertisements and sales.
Reply from MYKA2026-05-01
Hi Tomika,
I’m sorry to read your review and to hear how disappointing this has been for you, especially after purchasing the necklaces for both you and your daughter.
I completely understand how upsetting it must feel to notice fading, particularly when you’ve been taking care of the pieces properly. This is certainly not the experience we want you to have, and I’d really like the opportunity to make things right for you.
I’ve sent you a private email so we can resolve the issue for you. Please reply there when you have a moment, and I’ll take care of everything for you as quickly as possible.
Kind regards,
Anna – Theo Grace Customer Support
I love my new bracelet so much I got a necklace for my daughter for her birthday.
Reply from MYKA2026-05-03
Terrie Nakamura,
We're happy to hear that you love your bracelet! We appreciate you getting a necklace for your daughter. Thank you for your positive feedback!
MYKA (Theo Grace)
John Sharpley,
We're happy to hear that you found our jewelry beautiful and ordering easy. Thank you for your positive feedback!
MYKA (Theo Grace)
C
Craig Rowan · 1 review · Experienced 2026-02-12 ·
★★★★★
Absolutely great
Absolutely great, I wrote a bad review bc the names weren’t in the order I wanted. Well I goofed! After doing that customer service answered my phone call immediately, they explained it has a latch. So I was easily able to rearrange them. So I’m here writing the ACCURATE review. Thank you guys for your assistance, and helping me out. My wife absolutely loves it. She wears it every day!
Reply from MYKA2026-04-30
Craig Rowan,
We're happy to hear that customer service was able to quickly resolve the issue and that your wife loves her gift! Thank you for updating your review and sharing your positive experience with us. We appreciate your feedback!
MYKA (Theo Grace)
Easy ordering. Free shipping. Ordering for my daughter’s birthday. Theo Grace jewelry is beautiful.
Reply from MYKA2026-04-30
Rslshdw,
We're happy to hear that ordering was easy and shipping was free. We appreciate you choosing Theo Grace jewelry for your daughter's birthday!
MYKA (Theo Grace)
T
Tommy S. · 1 review · Verified · Experienced 2026-04-28 ·
★★★★★
DISCOUNT DISAPPOINTMENT
Though I love the looks of the jewelry, I was offered 10% off with email and phone info, but the ordering process did not have a place to enter my discount code. So, I did not receive the 10% off at checkout. A disappointing start to my first order.
Reply from MYKA2026-04-28
Hi Thomas,
Thank you so much for sharing your feedback, and I’m really sorry that your first experience didn’t start off as smoothly as it should have.
I completely understand how disappointing it must have felt not being able to apply your welcome discount at checkout, especially after signing up for it. That’s definitely not the kind of first impression we want you to have.
I’ve already reached out to you via email so I can personally look into this for you and make things right. I’ll take care of everything from there and make sure you receive the assistance you were expecting.
Thank you again for bringing this to our attention. I’m here for you and looking forward to turning this experience around for you very soon.
Warm regards,
Kyrene
E
E Sad · 1 review · Verified · Experienced 2026-04-20 ·
★★★★★
So many 5Stars Why Not For Me?
So many 5Stars. All I wanted was the same experience. Emails, phone calls, shipping, miscommunications and a feeling of a pure lack of customer service is all I am left with. No package for my sweetie, no one to speak with other than Peter who after some time seemed to care. Then a Shelia finally called during my work hours to leave a message and you guessed it, not able to get passed the automation calling her back as she begrudgingly stated via voice mail. I'd love to see if there is someone there to show me what 3Stars is like and I'll count my losses. Just need the package that I ordered. If it is as wonderful as the reviews state, I'd be happy with that and in the future make different arrangements if available for Shipping. I just couldn't believe all that I endured just to make it easy and yet, Gofo failed me at every attempt to help them help me - help them. If my order wasn't for an amazing woman, after anxiously awaiting its arrival, I would have cancelled the order almost immediately with the service received. She's worth it. Tell me and show me are you?! Perplexed but not in despair! :-((
Reply from MYKA2026-04-29
Hi E.Sad,
Thank you so much for taking the time to share this with us. I’m really sorry to hear about everything you’ve gone through—it truly sounds like a frustrating experience, especially when all you wanted was for things to go smoothly for such a special gift.
I completely understand how disappointing it must have felt dealing with the delays, missed connections, and difficulty reaching the right support. That’s definitely not the kind of experience we want for you, and I’m really glad you let us know.
I’ve personally reached out to you via email so I can follow up on this with you directly and take care of this properly. You absolutely deserve clear communication and a smooth resolution from here, and I’ll be here to make sure we get this sorted for you as quickly and stress-free as possible.
Thank you again for your patience and for giving us the chance to make this right. I’m looking forward to speaking with you and turning this experience around.
Warm regards,
Kyrene
The Theograce quality is amazing. The jewelry is beautiful. I bought two necklace pieces and one pair of earring flower studs. I will be wearing on my mother's day to show it all off.
Perfection.
Reply from MYKA2026-04-28
JoAnn Marquez,
We're happy to hear that you find our jewelry beautiful and of amazing quality. We appreciate you purchasing our necklaces and earrings, and we hope you enjoy wearing them!
MYKA (Theo Grace)
I bought a second necklace and thought I would be able to use thw credit/ discount of 20% i was govwn after the first order. That opportunity never presented itself. As far as I'm concerned, you should send me a check for the difference because I completed the order under false presumption.
Reply from MYKA2026-04-27
Hi Sam,
I’m sorry to read your review and to hear about the confusion regarding the discount on your second order.
I completely understand how frustrating this must have felt, especially if you were expecting the discount to be applied at checkout. I’ve taken a closer look at your order, and I can confirm that the discount wasn’t applied during the purchase as intended.
That said, I’ve now manually applied the discount to your order, so you will still receive the price difference accordingly. I’ve also sent you a private email with all the details, so you have full clarity on how this has been resolved.
If there’s anything else at all I can help with, please don’t hesitate to reply to my email — I’m here for you.
Kind regards,
Anna – Theo Grace Customer Support
My bracelet was a gift from friends and I love it. I love that I could add new members of my family as they arrived.
Reply from MYKA2026-04-28
Bernadette Allen,
We're happy to hear that you love the bracelet and adding new family members to it. Thank you for sharing this wonderful feedback with us!
MYKA (Theo Grace)
Delighted with my necklace customer service and delivery
Overall a very happy customer
Reply from MYKA2026-04-30
Mary Johnston,
We're happy you're delighted with your necklace, our service, and the delivery. Thank you for your positive feedback; we appreciate it.
MYKA (Theo Grace)
Customizable items and range of options. That is a great combo
Reply from MYKA2026-04-26
Augustine,
We're happy to hear that you enjoyed our customizable options and extensive range. Thank you for your positive feedback; it means a lot to us.
MYKA (Theo Grace)
Saw your jewelry line on RHOBH season finally; loved what I saw. One of the neckless I bought with all 4 names of my grandkids for me and the other for my eldest granddaughter for her 8th grade promotion. So excited. Thank you!
Reply from MYKA2026-04-26
Joni S,
We're so glad you loved our jewelry on RHOBH! It's wonderful you purchased necklaces with your grandkids' names. We appreciate you sharing your excitement with us!
MYKA (Theo Grace)
I have just purchased an ankle bracelet for my daughter-in law. It is the third ankle bracelet I have purchased. They are beautiful. The process of purchasing is easy and efficient and goods arrive safely and quickly. Rosie
Reply from MYKA2026-04-26
Rosie Aggs,
We're happy to hear that you find the ankle bracelets beautiful and that the purchasing process is easy and efficient. We appreciate your continued support and thank you for your feedback.
MYKA (Theo Grace)
I ordered a custom necklace almost a month ago. I was told it would arrive by 4/15 but it’s been showing a red alert and notice it’s stuck in customs import since 4/5. I reached out a couple days prior to 4/15 to make sure it would arrive timely. I was told it was on its way and still scheduled to be delivered no later than 4/15. When that did not happen and the tracking info showed no movement, I reached out again. I keep getting told the issue is being “escalated” but am provided no other updates or an eta on when it will arrive. I inquired about a refund and was ignored. I was told my tracking info would update in a couple of days, nope hasn’t happened. Looking at other complaints I see this a common occurrence with this company. This piece was not cheap and was well over $100. At this point I’ve lost hope it will ever show up. The customer service is no help. I hope it shows up but if I continue to not be assisted and do not receive my product, I will be filing a dispute with my bank. Just save yourself the hassle and order from another company.
Reply from MYKA2026-04-23
Hi Shelby,
I’m sorry this has been such a frustrating experience for you, especially with the delay.
I know how important it was for you to receive your necklace on time, and I’m sorry it didn’t arrive as promised.
I’ve sent you an email with details on how we can move forward and help resolve this for you as quickly as possible. Sometimes delays like customs can take longer than expected, but I want to reassure you that your order hasn’t been forgotten, and I’m here to help you every step of the way. When you have a moment, please check my email, and we’ll take it from there together.
Thank you so much for your patience, Shelby. I appreciate it, and I’ll do my best to turn this around for you.
Kind regards,
Abigail
R
Ryan cull · 1 review · Experienced 2026-04-21 ·
★★★★★
Way over priced cheap junk
Way over priced for the equivalent of Walmart quality. Absolutely crushed by how cheap feeling and appearing it is. Tried to get a nice tennis bracelet for my wife for our first anniversary, with shipping spent just under $700, for something I could almost buy at Walmart for $20
Reply from MYKA2026-04-22
Hi Ryan,
I’m sorry to hear how disappointed you feel with the bracelet, especially since it was meant to be such a meaningful gift for your wife’s first anniversary.
I’ve already sent you a private message with a couple of quick questions to help locate your order so I can look into everything properly and understand exactly what happened.
Thank you for taking the time to share this with us, Ryan. We are here and fully committed to helping you get this resolved as smoothly and quickly as possible.
Kind regards,
Abigail
Somewhat easy to navigate, only thing I didn't like, Is that you guys do not offer military discount 🤔
Reply from MYKA2026-04-21
Luis Estrada,
We're happy to hear that you found our site easy to navigate. We appreciate your feedback regarding the military discount and will consider it.
MYKA (Theo Grace)
Susan Bodalski,
We're happy to hear that you support Nicky! Thank you for sharing your positive experience with us; we appreciate it.
MYKA (Theo Grace)
