MYKA

Deana Moscatello, We're happy to hear that you found exquisite pieces at reasonable prices! We're glad customizing your piece and previewing it was simple. It's great our website was easy to navigate, and we appreciate your kind words. Thanks for sharing your positive experience! MYKA (Theo Grace)

Hi Maitreyee, I’m sorry to read your review and to hear how frustrating this experience has been for you, especially with your order not arriving and the lack of response you’ve experienced. I’d really like the chance to look into your order personally and help get this resolved for you as quickly as possible, but I’m not currently able to locate your order with the details available here. I’ve sent you a request via Trustpilot for a bit more information, and as soon as I have that, I’ll investigate this for you right away and work towards a solution. Kind regards, Anna – Theo Grace Customer Support

Hi Kevin, I’m sorry to read your review and to hear about your experience with the expedited shipping. I completely understand how frustrating this must have been, especially after paying extra for a faster delivery. Even when delays are caused by the courier, you’re absolutely right to expect that this is handled properly from our side. I’ve checked your order and can see that it has now arrived, although unfortunately a day later than expected. I’m really sorry for the inconvenience and disappointment this caused. I’ve contacted you privately as well, as I’ve arranged for the expedited shipping fee to be refunded. This should have been handled sooner, and I appreciate you bringing it to our attention. Kind regards, Anna – Theo Grace Customer Support

Hi Mike, I’m sorry to read your review and to hear about the confusion around your order status. I completely understand how frustrating it can be when the tracking information doesn’t seem to match the expected delivery timeline. I’m glad to see that your order was ultimately delivered on time. If there’s anything else about your order or experience that you’d like me to look into, I’d be more than happy to help - please don't hesitate to reply to my email. Kind regards, Anna – Theo Grace Customer Support

NICHOLE SAPUTO, We're happy you found our website easy to use and liked our jewelry and offers. Thank you for your positive feedback! MYKA (Theo Grace)

Ken, We're happy to hear that our website was easy to use, and we're so glad we could deliver by Mother's Day! Thank you for your positive feedback. MYKA (Theo Grace)

Joshua Dagley, We're happy to hear that you found the process straightforward and easy to navigate! We appreciate your positive feedback on the model and checkout. We hope you love the necklace! MYKA (Theo Grace)

rrd, We appreciate your order and that you're sharing our designs! We're sorry the promotional codes didn't work for your Mother's Day gifts. We’ve also sent you an email so we can look into this further for you. Kindly check your inbox and spam folder just in case. Thanks for bringing this to our attention. MYKA (Theo Grace)

Tony Ashton, We appreciate your order and look forward to your feedback after you've had time to evaluate the products. We will check on crosses and let you know. MYKA (Theo Grace)

Hi Edgar, I’m really sorry for the concern about the delivery timing, especially since this is meant for Mother’s Day and you were hoping to receive it by May 10. I would like to kindly bring to your attention that the estimated delivery date is shown in the cart before placing the order, so you can have a clear expectation in advance. That said, I’ve already sent you an email with some possible options that might help you in this situation. When you have a moment, I would really appreciate it if you could check your inbox, including your spam or junk folder just in case. I’m here to support you and do my best to help you find the most suitable solution. Kind regards, Abigail

Wania Khan, We're glad you enjoyed your experience, and we appreciate you letting us know. Thank you for your order and your amazing feedback! MYKA (Theo Grace)

Barry Butterfield, We're happy to hear that you found the perfect item with our selection and reassuring process. Thank you for your positive feedback; we appreciate you sharing your experience! MYKA (Theo Grace)

Hi Rick, I’m sorry to read your review and understand your expectation regarding where the product is made and shipped from. We are a brand focused on design and quality, and we work with trusted international manufacturing partners who specialize in crafting our pieces. This allows us to offer personalized jewelry while maintaining high standards and accessibility. Your order is being produced and shipped through one of these partners, and all items go through quality control before dispatch. I completely understand that this may not have been what you expected, and I truly appreciate you sharing your feedback. If you have any concerns once your order arrives, please don’t hesitate to reach out — I’ll be more than happy to assist you. Kind regards, Anna – Theo Grace Customer Support

Hi Pearl, I’m sorry to read your review and thank you for bringing this to my attention. I understand how frustrating it must be to feel that you were charged for express shipping when you didn’t select it, and that the expected discounts were not applied to your order. This is certainly not the experience we want for you. I’ve sent you a private email so I can look into your order in detail and clarify exactly what happened. I’ll make sure this is reviewed carefully and that we find the right resolution for you. Kind regards, Anna – Theo Grace Customer Support

RhsinAZ, We're happy to hear that you found our website easy to navigate and enjoyed the product images and filters! We appreciate your kind words and are grateful for the feedback. MYKA (Theo Grace)

Ted Carlson, We're glad you think our necklace is cool! We appreciate you sharing your experience and the reminder about the promo code. Thanks for the feedback! MYKA (Theo Grace)

Linda Leeb, We're happy to hear that you find your necklace very nice! We appreciate you ordering a ring with the same personalization, and we hope the size fits perfectly. MYKA (Theo Grace)

Hi Meghan, I’m sorry to read your review and to hear about your disappointment with the ring. This is certainly not the experience I want you to have, especially after wearing it only a couple of times. I completely understand how frustrating this must feel, particularly given your expectations for quality. I’d really like the opportunity to look into this properly for you and make things right. I’ve sent you a private email so I can review the issue in more detail and work with you toward a resolution. Kind regards, Anna – Theo Grace Customer Support

Hi MB, I’m sorry to read your review and to hear how frustrating this delay has been for you. I completely understand how disappointing it is, especially when you were expecting your bracelet to arrive by a guaranteed date. I truly regret that we didn’t meet that expectation in this case. I’d really like the chance to look into your order personally and help get this resolved for you as quickly as possible, but I can’t see your order without a few more details. I’ve sent you a request via Trustpilot, and once I have the information, I’ll check everything and work on a solution for you right away. Kind regards, Anna – Theo Grace Customer Support