MYKA

Hi Glenn, I'm sorry to hear that you've had such a disappointing experience, especially after receiving multiple bracelets that did not last as they should. This is certainly not the quality or experience we want for our customers, and it should not have happened. I'd really like the chance to look into your order personally and help get this resolved for you as quickly as possible, but I can't see your order without more information. I sent you a request via Trustpilot, and once I know more details of the order, I will look into this for you. Kind regards, Anna

Brenda Howard, We are so happy to hear that our jewelry is holding up beautifully for you! We truly appreciate your kind words and continued support. MYKA Team

Hi Solar, I’m sorry to read your review and to hear how disappointed you are with your order. I'm especially sorry to hear about the issues you experienced with the jewelry, the engraving, and the greeting card. I'd really like the chance to look into your order personally and help get this resolved for you as quickly as possible, but I can't see your order without more information. I sent you a request via Trustpilot, and once I know more details of the order, I will look into this for you. Kind regards, Anna - Theo Grace Customer Support

Sam, We are so happy to hear that you love our jewelry and had a positive experience with our customer service. Thank you for your wonderful feedback! MYKA Team

Sally, We're so glad to hear that your ordering process was easy and your delivery arrived on time! We appreciate your positive feedback. MYKA Team

Hi Krystal, I’m sorry to hear about your experience and how frustrating this has been for you. I’ve already sent you an email with the available options to help resolve your concern. When you have a moment, please check your inbox and also your spam or junk folder just in case it landed there. I’m here and ready to help you get this sorted as quickly as possible, so please feel free to reply to that email and I’ll take care of it for you right away. Kind regards, Abigail

Hi Mack, I’m sorry to read your review and to hear how disappointed you have been with both your bracelet and your overall experience. I understand your concerns regarding the appearance of the engraving, the clasp, the delivery delay, and the support you received. I appreciate you taking the time to share this feedback. After reviewing your case, I can see that the bracelet was produced according to the design and font style shown on our website, and that the clasp matches the standard clasp style used for this bracelet design. I also understand that you confirmed the item itself was not damaged. However, I completely respect that the final result did not meet your expectations. I can also see that solutions were offered, including the option to return the item for an exchange or store credit, and I have reached out to you again via email to see how I can further assist and help find a resolution that works for you. I am truly sorry that this experience has left you feeling disappointed, and I hope to have the opportunity to help further. Kind regards, Anna - Theo Grace Customer Support

Dana D, We are so happy to hear that you find our jewelry great for parents and grandparents! It's wonderful that you appreciate the affordability and ease of adding new additions. Thank you for your positive feedback. MYKA Team

Hi Bruce, I’m sorry to read your review and to hear that you experienced issues while placing your order. Thank you for bringing this to my attention. I completely understand how frustrating it must have been when the gift note did not appear as you intended and the website kept freezing during the process. I can see that your order is still in production, and I have reached out to you privately to help. I would be happy to update the gift message with the poem you originally wanted included before the order is completed. Thank you for your feedback, and I truly appreciate your support. I look forward to helping make sure everything is exactly as you would like it. Kind regards, Anna - Theo Grace Customer Support

Hi Fernando, I’m sorry to read your review and to hear how disappointed you are with your purchase. I understand how frustrating it must feel if the material of the jewelry was not what you expected. I would like to clarify that the item was listed as 18K Gold Plated, which means it features an 18K gold plating over a silver base rather than being made of solid gold. Your satisfaction is very important to me, and I would like the opportunity to look into this personally. I have sent you a private email so I can review the details of your order and assist you further. Kind regards, Anna – Theo Grace Customer Support

Cordelia Reinhard, We're so pleased to hear that your order arrived sooner than anticipated and that you appreciate the beautiful packaging. Knowing you're happy with the quality of your bracelet truly makes our day! MYKA Team

Hi Cheyenne, Thank you for taking the time to share your experience. I'm truly sorry to hear how disappointed you have been, as this is not the experience we want any of our customers to have. I completely understand how concerning it must be to experience issues with your jewelry, especially when you expected it to meet the quality standards advertised. I can also appreciate how frustrating it is to still be waiting for a replacement item after being told one would be sent. Please know that I have personally reached out to you via email to follow up on your concerns and work toward a resolution. I want to make sure we carefully review everything you've mentioned, including the condition of the jewelry, your concerns regarding the material and stamping, as well as the missing item and your request. Your satisfaction is very important to us, and I would like the opportunity to address each of these concerns directly and find the best way forward for you. I’ll continue assisting you through email so we can review the details and help resolve this as quickly as possible. Thank you again for bringing this to our attention, and I hope to speak with you soon. Sincerely, Kyrene

Juliana Troci, We're so happy to hear that the birthday presents for your daughter were well-received! We appreciate your kind words about our packaging, quality, and offers. Thank you for your positive feedback! MYKA Team

Joselito Peregrina, We're so glad to hear you're satisfied with your item and our quick customer support! It's wonderful that you love your purchase and have ordered another for your wife. We appreciate your kind words! MYKA Team

MG, We appreciate your positive feedback on our website. We are sorry to hear about the price change you experienced. We value your input. MYKA Team

customer, We're so glad you love our products! We appreciate your kind words. MYKA (Theo Grace)

Hi Mercedes, I’m sorry to read your review and to hear about the delay with your order. I completely understand how frustrating this must have been, especially if you needed the gift for a special occasion. I have reviewed your case and can see that your personalized item took a little longer to be completed than originally expected, which unfortunately affected the delivery timeline. While this is not the experience we wanted for you, I fully understand your disappointment, particularly after paying for expedited shipping. I have sent you a private message so I can assist you directly and work with you toward a suitable resolution. I appreciate the opportunity to help and will do my best to make this right. Kind regards, Anna - Theo Grace Customer Support

Jeff Glassmeyer, We are so pleased to hear you had such a positive experience with us and our customer service team. We appreciate you sharing your feedback! MYKA (Theo Grace)