MYKA

Dear Hannah, Thank you for bringing your concerns to my attention. I'm sorry to hear about your recent experience, and I understand your frustration. I've looked into your complaint, but unfortunately, I'm having trouble locating your order in our system based on the information provided. However, please rest assured that I take your feedback seriously, and am committed to resolving any issues you may have. Your satisfaction is my top priority, and I'm working diligently to address your concerns. I kindly ask you to respond to the information request on Trustpilot to help me better assist you. Thank you for your understanding, and I hope to have the opportunity to make things right. Kind regards, Kyrene

Hi Shiela, I’m sorry to read your review, especially after your initial positive experience. I completely understand how disappointing it must be for the chain to break after only a couple of days of wear. This is certainly not the quality we aim to provide, and I’m truly sorry for the inconvenience caused. I can see that a replacement has already been arranged for you, and it will be reordered very soon. Thank you so much for your patience while we put this right. If there’s anything further I can assist you with in the meantime, please don’t hesitate to reply to my email. Kind regards, Anna – Theo Grace Customer Support

Janet, We're happy to hear that you love the bracelet! We appreciate your positive feedback and are glad you can clearly see the names. MYKA (Theo Grace)

Maree, We're delighted you love it and will cherish it! It's wonderful to know you appreciate the amazing quality and that your friends are interested. Thank you! MYKA (Theo Grace)

Hi Omr, I’m sorry to read your review and that you feel you have been waiting for a response. I checked your order and we did contact you earlier because, unfortunately, we are not able to fulfil the request exactly as submitted. We reached out to explain the situation and to ask how you would like to proceed, but we have not received a reply yet. I will contact you again now so we can help move this forward as soon as possible. Once we hear back from you, we will be happy to assist further. Kind regards, Thijs - Myka customer service

Hi Cheryl, I’m sorry to read your review, and I completely understand why this situation has been so frustrating for you. You’re absolutely right that you contacted us very shortly after placing your order to request a small change to the inscription, and I’m truly sorry that the timing of our response made it feel like your request wasn’t being taken seriously. Your feedback is very important, and I want to reassure you that I’m currently looking into your order personally so we can resolve this properly. I’ve already sent you a private email with a solution for you. Thank you for bringing this to our attention, and I truly hope we can turn this experience around for you. Kind regards, Anna – Theo Grace Customer Support

Lisa McNulty, We're so happy to hear you found our jewelry beautiful and a perfect present! It's fantastic the gift bag enhanced it and that our service was prompt. We appreciate your recommendation! MYKA (Theo Grace)