MYKA

Hi Lidia, I’m sorry to read your review and to hear about your experience, especially as a returning customer. I completely understand how frustrating it must feel to have faced quality issues more than once, and I’m truly sorry that this has impacted your trust in us. That’s never the experience I want for anyone, particularly someone who has supported us multiple times. Regarding your recent order, I can see that the issue was reported outside of the time frame we can refund it, and the order was also partially paid using store credit. Because of this, we’re unfortunately unable to process a refund back to the original payment method. I do understand how disappointing this is, and I’m really sorry for that. I’ve reached out to you privately so I can look into this more closely and offer the best possible solution. I’d really like the opportunity to make this right for you and restore your confidence in us. Kind regards, Anna – Theo Grace Customer Support

Hi Paul, I’m sorry to read your review and to hear how disappointing this experience has been, especially as your necklace was meant for Mother’s Day. I completely understand how frustrating it must be to receive changing delivery updates and to feel let down. I can see that your order has been significantly delayed, and I’m very sorry for the inconvenience and upset this has caused. I’ve sent you a private email so I can help resolve this properly for you. I can either arrange a replacement of the same item with express shipping or assist you with a refund, depending on what you would prefer. Please reply to my email and I’ll take care of this for you as quickly as possible. Kind regards, Anna – Theo Grace Customer Support