MYKA

Belinda Coleman, We're so glad you love our jewelry and appreciate our great prices! Thank you for your positive feedback; it means a lot to us. MYKA (Theo Grace)

Hi Henrietha, Thank you for sharing your feedback - I’m really sorry to hear about your experience with the anklet. I’ve checked your order and can confirm that your piece is made from 18ct Gold Vermeil. That said, this is certainly not the experience we want you to have. To make this right for you as quickly as possible, I’ve already arranged a replacement of the same item, which will be shipped to you as soon as it’s ready. I’ve also sent you a private email with a discount code for your next order as a small gesture from our side. Thank you for your patience, and I truly hope the new piece will be exactly what you were expecting. Kind regards, Anna – Theo Grace Customer Support

Hi Christian, I’m sorry to read your review and to hear how disappointing your experience has been, especially as this was for such an important birthday. I completely understand how frustrating it must feel to receive items that do not match your expectations. This is certainly not the experience we want for our customers, and I’m very sorry for the inconvenience caused, including the unexpected customs charges. I can see that your order has been delivered, and I would really like the opportunity to look into this for you properly and help find a resolution. I’ve sent you a private message so I can gather a few more details and review everything thoroughly. Kind regards, Anna – Theo Grace Customer Support

Christopher jackson , We're happy to hear that your wife loves the beautiful necklace! It means a lot to us that you appreciate the craftsmanship and consider it worth the money. Thanks! MYKA (Theo Grace)

Dear Betsy, Thank you so much for sharing your experience, and I’m truly sorry for the disappointment this has caused — especially as this was meant to be such a meaningful gift for your daughter-in-law during a very special time. I completely understand how frustrating it must have been to experience delays, receive an item that didn’t meet your expectations, and then have to wait longer than expected for the return process. That’s certainly not the smooth and joyful experience we want for you. Please know that we take great pride in our products and the moments they are meant to celebrate, which is why it’s especially important to us to make this right. You don’t need to worry — I’m here to assist you personally with this. I’ve reached out to you via email so we can follow up on this matter directly and work together on a solution that feels right for you. I’ll be with you every step of the way. Sincerely, Kyrene

Dear Amy, Thank you for sharing your feedback — we’re truly sorry to hear about your experience, especially with a piece that holds such deep sentimental value. We completely understand how meaningful your necklace is, and how disappointing it must be not being able to wear it. We genuinely appreciate you bringing this to our attention, and we want to make sure this is looked into properly and handled with the care it deserves. We’ve reached out to you via email to follow up on this personally and to explore the best possible solution for you. Please feel free to check your inbox, and we’ll be right there to assist you further. Sincerely, Kyrene

Hi Lucas, I’m sorry for how disappointing this has been, especially with the ring meant for such an important day. I’ve checked your order and I’m glad to let you know that your ring has already been shipped. I’ve also sent you a separate email with the full tracking details so you can follow its progress. While delays can sometimes happen during production or transit, I truly regret the impact this had on your special occasion. Your piece is carefully customized, and I’m confident it will be worth the wait once it reaches you. I’m here to keep an eye on your delivery and support you every step of the way, so please don’t hesitate to reply if there’s anything more I can do for you. Thank you for your patience and for giving me the chance to assist you. Kind regards, Abigail

Melissa Handy, We're happy to hear that you had a great experience on our online shop! We appreciate your positive feedback and hope you love your purchases. MYKA (Theo Grace)

vistasdelmar, We're happy to hear that your Mother of Pearl necklace still looks great after 3 years! We appreciate you sharing your positive experience and are glad you love it. MYKA (Theo Grace)

Stacey Miller, We're happy to hear that you love our jewelry and its quality! Thank you for your continued support; we appreciate you choosing us for your jewelry needs. MYKA (Theo Grace)

Hi Benjamin, I’m sorry to read your review and to hear about the concerns and frustration you’ve experienced with your order. I completely understand your worries regarding the material and quality of the chain. I’d like to reassure you that the chain you received is indeed made of 14k solid gold and includes the appropriate authenticity stamp on the clasp. That said, I’m truly sorry that it did not meet your expectations upon arrival. Regarding your cancellation request, I understand that it was within the 2 hours time frame. As the chain you ordered was in stock, it was processed and shipped very quickly after the order was placed. When you reached out, we informed you that it had already been dispatched. I’m sorry this caused any concern or gave the impression that your request was not being considered. We are a global company with warehouses in different locations, which is why shipping may not always originate from the country expected, and I’m sorry if this added to your uncertainty. Most importantly, I want to make sure this is resolved for you. I have now sent you a return label via email so you can return the item at no additional cost. Once it’s arrived back to us, we’ll take care of the next steps promptly. Thank you for your feedback and for bringing this to our attention — I truly appreciate the opportunity to make this right. Kind regards, Anna – Theo Grace Customer Support

imy, We're happy to hear that you had such a positive experience! Thank you for letting us know we met your expectations. MYKA (Theo Grace)

Karen Young, We're happy to hear that you are having a great experience. We will email your receipt to you soon. Thanks for your feedback. MYKA (Theo Grace)

Niall Michael Dominic Abbey, We're happy to hear that you found a great name stone for your daughters! We appreciate your intention to get another from us in the future. MYKA (Theo Grace)

Toni Walker, We're so glad you are pleased with the lovely necklace you received for Mother's Day! It's wonderful to hear our customer service was amazing. Thank you for the recommendation! MYKA (Theo Grace)

Neen, We are so happy to hear that you had such a wonderful experience! It's great to know that you appreciated our customer service and the quality of your piece. Thanks for your feedback! MYKA (Theo Grace)