MYKA

Hi JM, I’m sorry to read your review and to hear about the confusion with the discount on your second order. I’ve looked into this for you, and it seems the 25% discount was available but wasn’t applied at checkout. Please don’t worry — I’ve now manually applied the discount on your behalf, and the difference will be refunded to you. You can also rest assured that your recent order is being processed as expected, and we’ll make sure it reaches you without any issues. I’ve also sent you a private email with more details so we can ensure everything is fully resolved for you. Kind regards, Anna – Theo Grace Customer Support

Hi Tomika, I’m sorry to read your review and to hear how disappointing this has been for you, especially after purchasing the necklaces for both you and your daughter. I completely understand how upsetting it must feel to notice fading, particularly when you’ve been taking care of the pieces properly. This is certainly not the experience we want you to have, and I’d really like the opportunity to make things right for you. I’ve sent you a private email so we can resolve the issue for you. Please reply there when you have a moment, and I’ll take care of everything for you as quickly as possible. Kind regards, Anna – Theo Grace Customer Support

Terrie Nakamura, We're happy to hear that you love your bracelet! We appreciate you getting a necklace for your daughter. Thank you for your positive feedback! MYKA (Theo Grace)

John Sharpley, We're happy to hear that you found our jewelry beautiful and ordering easy. Thank you for your positive feedback! MYKA (Theo Grace)

Craig Rowan, We're happy to hear that customer service was able to quickly resolve the issue and that your wife loves her gift! Thank you for updating your review and sharing your positive experience with us. We appreciate your feedback! MYKA (Theo Grace)

Rslshdw, We're happy to hear that ordering was easy and shipping was free. We appreciate you choosing Theo Grace jewelry for your daughter's birthday! MYKA (Theo Grace)

Hi Thomas, Thank you so much for sharing your feedback, and I’m really sorry that your first experience didn’t start off as smoothly as it should have. I completely understand how disappointing it must have felt not being able to apply your welcome discount at checkout, especially after signing up for it. That’s definitely not the kind of first impression we want you to have. I’ve already reached out to you via email so I can personally look into this for you and make things right. I’ll take care of everything from there and make sure you receive the assistance you were expecting. Thank you again for bringing this to our attention. I’m here for you and looking forward to turning this experience around for you very soon. Warm regards, Kyrene

Hi E.Sad, Thank you so much for taking the time to share this with us. I’m really sorry to hear about everything you’ve gone through—it truly sounds like a frustrating experience, especially when all you wanted was for things to go smoothly for such a special gift. I completely understand how disappointing it must have felt dealing with the delays, missed connections, and difficulty reaching the right support. That’s definitely not the kind of experience we want for you, and I’m really glad you let us know. I’ve personally reached out to you via email so I can follow up on this with you directly and take care of this properly. You absolutely deserve clear communication and a smooth resolution from here, and I’ll be here to make sure we get this sorted for you as quickly and stress-free as possible. Thank you again for your patience and for giving us the chance to make this right. I’m looking forward to speaking with you and turning this experience around. Warm regards, Kyrene

JoAnn Marquez, We're happy to hear that you find our jewelry beautiful and of amazing quality. We appreciate you purchasing our necklaces and earrings, and we hope you enjoy wearing them! MYKA (Theo Grace)

Hi Sam, I’m sorry to read your review and to hear about the confusion regarding the discount on your second order. I completely understand how frustrating this must have felt, especially if you were expecting the discount to be applied at checkout. I’ve taken a closer look at your order, and I can confirm that the discount wasn’t applied during the purchase as intended. That said, I’ve now manually applied the discount to your order, so you will still receive the price difference accordingly. I’ve also sent you a private email with all the details, so you have full clarity on how this has been resolved. If there’s anything else at all I can help with, please don’t hesitate to reply to my email — I’m here for you. Kind regards, Anna – Theo Grace Customer Support

Bernadette Allen, We're happy to hear that you love the bracelet and adding new family members to it. Thank you for sharing this wonderful feedback with us! MYKA (Theo Grace)

Mary Johnston, We're happy you're delighted with your necklace, our service, and the delivery. Thank you for your positive feedback; we appreciate it. MYKA (Theo Grace)

Augustine, We're happy to hear that you enjoyed our customizable options and extensive range. Thank you for your positive feedback; it means a lot to us. MYKA (Theo Grace)

Joni S, We're so glad you loved our jewelry on RHOBH! It's wonderful you purchased necklaces with your grandkids' names. We appreciate you sharing your excitement with us! MYKA (Theo Grace)

Rosie Aggs, We're happy to hear that you find the ankle bracelets beautiful and that the purchasing process is easy and efficient. We appreciate your continued support and thank you for your feedback. MYKA (Theo Grace)

Mike Chambers, We regret you had trouble using the discount. We will review this and contact you. Thanks for your feedback. MYKA (Theo Grace)

Hi Shelby, I’m sorry this has been such a frustrating experience for you, especially with the delay. I know how important it was for you to receive your necklace on time, and I’m sorry it didn’t arrive as promised. I’ve sent you an email with details on how we can move forward and help resolve this for you as quickly as possible. Sometimes delays like customs can take longer than expected, but I want to reassure you that your order hasn’t been forgotten, and I’m here to help you every step of the way. When you have a moment, please check my email, and we’ll take it from there together. Thank you so much for your patience, Shelby. I appreciate it, and I’ll do my best to turn this around for you. Kind regards, Abigail

Hi Ryan, I’m sorry to hear how disappointed you feel with the bracelet, especially since it was meant to be such a meaningful gift for your wife’s first anniversary. I’ve already sent you a private message with a couple of quick questions to help locate your order so I can look into everything properly and understand exactly what happened. Thank you for taking the time to share this with us, Ryan. We are here and fully committed to helping you get this resolved as smoothly and quickly as possible. Kind regards, Abigail

Luis Estrada, We're happy to hear that you found our site easy to navigate. We appreciate your feedback regarding the military discount and will consider it. MYKA (Theo Grace)

Susan Bodalski, We're happy to hear that you support Nicky! Thank you for sharing your positive experience with us; we appreciate it. MYKA (Theo Grace)