Hi Ram,
So glad to hear that you have been a part of the TickTalk Family for so long! We love to hear that our team was able to help with the strap. We appreciate the feedback.
Hi Igor,
I am very sorry that you had a bad experience with the product and customer service. If you wouldn't mind emailing [email protected] and someone directly from the team will help support you moving forward. We want to see if there is a way we can make this better.
Hi Stella! We are so happy that you have such a high rating for the watch and the entire shopping experience. We enjoy hearing that our product was so helpful to your family.
F
FO · 写过 1 条评价 · 体验于 2025-08-14 ·
★★★★★
通过视频或……轻松沟通
通过视频或音频通话和短信进行轻松沟通是手机的绝佳替代品。
TickTalk 回复2025-08-14
Great to hear you had a positive experience. We value your business.
A
Ardit Musaku · 写过 1 条评价 · 体验于 2025-08-02 ·
★★★★★
最糟糕的从未有过
最糟糕的从未有过。
支付快递运费,13 天后向他们发送了 4 封邮件,他们回复了。
不错👍
TickTalk 回复2025-08-14
Hi there. I am very sorry that you are having a negative experience. Over seas shipping can get complicated. Did you finally receive your watch?
Hello there. I am very sorry that you had a negative experience. If you have already reached out to support without any solution you can email [email protected] and someone from my team can help you out.
Hello. I am very sorry that you had a negative experience. Since it has been a while, I am hoping that things got sorted out. If you need support please email [email protected] and someone from my team can help you out.
R
Ruby H · 写过 1 条评价 · 体验于 2025-06-12 ·
★★★★★
很棒的服务
客户服务一直很有帮助,我的孩子喜欢这款手表
TickTalk 回复2025-07-22
Thank you for your kind response. Glad you had a pleasant experience.
Hi there. I am sorry that you are having a negative experience. We do take all these requests back to our design team for future updates. For the GPS we do have the SmartPin feature that can help teach the algorithm your child's normal route. Read this article to learn how it works: https://www.myticktalk.com/blogs/news-1/ticktalk-university-understanding-the-importance-of-smartpin-location-correction
K
K MAC · 写过 1 条评价 · 已认证 · 体验于 2025-05-23 ·
★★★★★
表带可以更长一些
TickTalk 回复2025-06-09
Hi there. I understand your concern with the band. We take all requests like this to our design team for future updates, so thank you for sharing.
Hi there. I am very sorry that you had a negative experience. There are some tips we can offer to help with the battery life. We have been extremely busy and are trying our best to get to everyone we can. If this article is not enough please email [email protected] and I can escalate your ticket. Here is an article that gives some useful tips on how to improve battery life. https://ticktalk.onsitesupport.io/knowledge-base/article/how-to-maximize-long-term-battery-lifespan-on-your-ticktalk?search=8959a1a96e40189c7a68a582291882db
Hi there! I am very sorry that you haven't been able to reach someone. We are working hard to get caught up on tickets and have just hired more reps to get to our customers for this very reason. Would you mind emailing [email protected] and I can escalate your ticket.