TickTalk (myticktalk.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 72% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 91% of negative reviews; 48 of them were added in the last 12 months. Last updated 2026-08-10.
Been using for a couple weeks. Calls don't go through all the time if you block unknown callers on the app even if your contact is added. It dies super quickly. Doesn't even last a full day. The location isn't very precise either. When it does work, its nice. My kids can play outside and I'm not worried about them cause my eldest can just call.
Took over a month to get the wristband replaced, was told over and over that I would be contacted by a real agent, never happened even though I was told my case would be prioritized more than once. Called the live support and only got the voicemail. When I finally got the wristband replaced, the wristband color didn’t match the watch. Horrible customer service could have been redeemed if the real agent showed more concerned about the customers’ issue(s). Waited over a month for a replacement, was lied to multiple times, the wristband is faulty by design…it would have been nice if the wristband at least matched the watch and/or asked what color for the replacement. Also, please consider adding a keyboard so the child can text, it may help them with spelling, grammar, and more importantly if the child is in a dangerous situation and cannot speak. Regardless, thank you for the replacement
New watch is great. Thank you
Great to hear you are enjoying your watch. Thank you for taking the time to share your kind review.
Great to hear you got your delivery in a timely manner. We appreciate and value your business.
Exactly what we needed and came in a hurry. Thank you.
Great to hear the TickTalk met your needs and was delivered on time. Thank you for being a loyal customer.
Customer service was very helpful and got us the parts we needed to get my daughter’s watch working again.
Hi Kristen. Thank you for your kind review. Glad our team was able to help you out and get your watch working again.
Stop sending me the emails to rate you. Here is 5 stars.
Hi Evan, Thank you for the 5-stars! I can also remove you from any future emails if you would prefer. If you would please email [email protected] and someone from the team can help you out so you no longer get any emails from us.
Had a watch for our child for 3 yrs. Had to replace it twice due to failures. Half of the time the gps said they were somewhere they were not causing unneeded panic on my end. Most of the time the watch wouldn’t accept phone calls or would go offline randomly leaving me no way to know where they were. Now I’ve been trying to cancel the service for 2 weeks because the watch is broken. I’ve heard from 3 people with the same useless prompts. They act like they’re fixing it for me, ask a few questions and then ghost me. I’m about to just file a complaint with my credit card company. Stay away from this company. Worst customer service ever.
Hi Amy. I am very sorry that you had this experience. It should be pretty straightforward to cancel your line, so not sure what the confusion is. Here is a link to cancel: https://activate.myticktalk.com/ Please email [email protected] and we can help figure out what happened and how we might be able to avoid treating our customers in this manner.
Hi Maria. Were you ever able to get the support you needed? You can email [email protected] and someone from the team can help you out. This is not typical during set up so something is definitely not working as it should.
I love having this watch on my daughter, it makes me feel much more relieved that I can contact her anytime. It works great, although it kind of drains the battery fast if you do a lot of video calls.
Glad to hear you are enjoying your TickTalk experience. We hear you on the battery getting drained with video calls. We are always working on ways to ensure longer battery life. I will note this with our design team.
Fast shipping
Great to hear service and shipping deserve 5-stars! We value your business and kind words.
Our first watch didn't work correctly, so a new watch was sent out right away after a quick call to support. Our child loves the watch!
Thank you for your kind words, Andrew! Glad you had a positive experience. We value your business.
I like the tracking features and the ability to be connected with my child. The parent app could have more functionality.
Hi there. We would love to hear your feedback directly on what other functions you would like see added. Sometimes our customers have better ideas than something we can think of. Please email [email protected] and someone from the team will be in contact.
Great product, easy ordering. The customer service team caught a mistake I had made in ordering the incorrect screen protectors and made the change to the correct ones.
Glad to hear our team caught the issue on time. We value your kind words and want to thank you for choosing TickTalk.
I rarely leave negative reviews, but my experience with TickTalk has been incredibly frustrating and unethical. I purchased a TickTalk watch because my child's safety is important to me. Unfortunately, the watch unexpectedly stopped working and became completely unusable through no fault of our own. Even before it completely failed, the watch was unreliable. We experienced ongoing issues with calls going through, the GPS was a joke, and for a product that's supposed to help parents stay connected with their children, reliability should never be a question. After the watch failed, I believed I had canceled the service through the TickTalk app since there was no longer a functioning device to use. Months later, I discovered I had continued to be billed for six additional months of wireless service on a watch that no longer worked. When I contacted customer service, I expected a fair and reasonable solution. Instead, my experience with the **customer service office manager** was incredibly frustrating. I was hung up on twice while trying to resolve the issue professionally, refused a refund, and denied the opportunity to speak with or even obtain the name of a supervisor so I could escalate my complaint. After reading other customer reviews, I noticed that some people described experiences similar to mine, including concerns about customer service and being hung up on by the same office manager. At the same time, there are many positive reviews, which some may argue are from Tick Talk employees. What troubles me most is not that the watch failed....electronics can fail. It's how the office manager at TickTalk handled the situation afterward. In my experience, there was a lack of accountability, compassion, and any genuine effort to make things right. As a result of this experience, our family has decided to move on from TickTalk entirely. We are now spending our money on an Apple Watch, and I only wish we had made that decision sooner. If you're considering TickTalk, I encourage you to carefully review the warranty, billing practices, cancellation process, and customer service policies before purchasing. A company that sells products designed to help keep children safe should stand behind its products and treat families with fairness, professionalism, and respect. Unfortunately, that was not my experience.
Hi Misty, Thank you for taking the time to share this, and I'm truly sorry to hear about the experience you and your family had. Keeping kids safe and connected is the entire reason TickTalk exists, so hearing that the watch fell short on reliability, and that our team fell short on how we handled it afterward, is genuinely disappointing to read. I want to acknowledge specifically what you shared about your interactions with our customer service team. That is not the standard we hold ourselves to, and I take it seriously — especially the pattern you noted across other reviews. I'd also like to help resolve the billing issue you described. I understand you've been in touch with our team already and a partial refund was made. We appreciate you giving us the chance to make this right, and I'm sorry your family's experience led you elsewhere. Sincerely, TickTalk Customer Care
Very happy with this process and prior process with TickTalk. I have now had both a charging cable and wristband replaced for free with the one-year standard warranty. Process for replacements was simple and efficient. Thank you.
Glad to hear that your shopping needs were met! We truly appreciate your kind words and business.
Glad to hear you had a great experience shopping with us. We value your kind words and business.
Worst customer service. I am just trying to cancel a plan, and they keep hanging up on me. Very impatient group of people.
Hi Cres, I am very sorry that you had this experience. This is never the type of service we intend on our customers receiving. Please email [email protected] and someone from the team can help assist with any needs you may have.
TickTalk was extremely responsive and had great customer service!
Great to hear our customer support team was responsive. We truly appreciate your kind words.
Great to hear the product is exceeding your expectations. We appreciate your kind words.
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