Your Watch, Your Rules!Upgrade your Apple Watch Ultra with premium luxury watch bands from Nava Bands. Discover the perfect design for timeless style and superior comfort.From sleek titanium designs to suit the Apple Watch Ultra, or a sporty silicone that is breathable and easy to clean for that next outdoor adventure, Nava Bands was developed to make that Apple Watch of yours 10x more exciting, durable, and stylish.
I have purchased NavaBands 4 times. In the last shipping, one bracelet was missing. I let the NavaBands team know about it and Nicole was very understanding and made the missing piece be shipped to me really quickly! Great Service Great Products
Terrible delivery but they do their best to fix mistakes
I have to correct my previous feedback
The material is food quality and altough the delivery time and customer care during delivery is not the best, once you are in touch with them they do the maximum to help and support.
Be aware delivery is not easy to he tracked but you can be sure the items arrive maybe with some delay
They also care about any issue you might have once the product is delivered.
If they improve the delivery they will definetly be a good option.
Previous feedback:
I'd love to rate the product but unfortunately I don't know where is my order. The customer service keep sending automatic messages to my request for a proper tracking number and is not helping at all.
I see this is an issue with many customers which is totally unacceptable. Probably they can deliver only in their country.
They should inform us during the orders about the weeks or months delivery time.
If I had the possibility to talk with a real customer service I'd ask a refund.
Thanks
navabands.com 回复2024-08-19
Hello, I understand your frustration, and I apologize for the inconvenience. I’ve provided an update with your tracking information and explained that the order is still in transit, which is why we cannot process a refund at this time. Although there is an error on the Poste Italiane Tracking, we always update you via email with the latest details with a screenshot.
Please note that tracking updates might take some time to reflect the latest status, especially as it moves through different postal services.
I assure you that we are a reputable business that has been operating for 4 years, and scamming our customers is not something we would ever do.
Please let me know if there’s anything else I can assist you with or if you need further details about your order.
I have to divide my opinion into two. One concerns the purchased straps, and the other is the delivery and its time. When it comes to the purchased product, I have absolutely no complaints!!! Both the magnetic strap and the titanium bracelet are awesome and fully, I emphasize, fully meet my expectations. Bravo for that and thank you for that. Delivery... well... in this aspect I can't say anything positive. Suffice it to say that it took two months. Maybe it was because the delivery was to another country on another continent. However, that was not the weak point, but the fact that for those two months I received laconic and evasive answers to all my emails. Only posting an opinion resulted in quick, even very quick action. So it was possible. I do not understand such a dismissive approach earlier. Ultimately, I received the order, and I am very happy with the quality of the product. Maybe my story is pure coincidence. I cannot say whether I recommend it. If you have patience and time to email, you will be happy with the straps.
navabands.com 回复2024-07-17
Hello Adam,
Thank you for providing your order information.
We sincerely apologize for the inconvenience and frustration you have experienced. After reviewing your order, we discovered that it was sent to the wrong address due to a logistics error, which we were unable to identify until much later. This oversight is entirely our fault, and we are truly sorry for the disappointment caused.
We have now sent you a new order, and you can track it using the following link: https://t.17track.net/en#nums=PX1448599115. Please note that tracking updates might take some time to reflect the latest status, especially as it moves through different postal services. Latest update: delivered on July 26, 2024.
If you have any further questions or need additional assistance, please do not hesitate to contact us. We appreciate your patience and understanding.
Hello,
Thank you for reaching out, and I apologize for the inconvenience you have experienced.
I am sorry to hear that your order was returned due to the incorrect zip code provided. Please allow us 3-5 days for it to be returned to our warehouse. Once we have received it back, we will promptly reship it to the corrected address.
We appreciate your patience and understanding in this matter. If you have any further questions or need additional assistance, please don't hesitate to contact us.
I purchased the magna link strap for my Apple Watch Ultra. The strap is excellent quality, the finish matches the watch perfectly, and the customer service is excellent. I would recommend Nava to anyone.
Previously ordered the titanium band, which despite adding and removing links continued to pop open at the joints.
Decided to go back to a magnetic band and 22 days after ordering it, it was still showing as waiting to be collected by the courier. Asked for a refund and I produced a screenshot of the tracking, showing that the courier hadn’t even collected it from them yet and they still refused a refund, claiming it had been delivered.
Having decided that they are clearly delusional, I have claimed the funds back through a dispute with my credit card company. I won’t be touching them again.
navabands.com 回复2024-07-03
Dear Dean,
We managed to review your order, I am truly sorry to hear about your experience with the titanium band and the subsequent issues with your order. We understand your frustration and regret the inconvenience this has caused.
Regarding the refund, we did agree to process it, but unfortunately, due to an open dispute with your credit card company, the refund option was temporarily unavailable on our end. We are glad to hear that you were able to resolve this through your credit card company.
The tracking status showing the package as "waiting to be collected" or "returned to us" is something we are investigating with our warehouse team to prevent such issues in the future.
Thank you for bringing this to our attention, and we apologize once again for the inconvenience.
Bought 6 of these bands for my Apple Ultra Watch. The magnetic ones do not stay locked. Almost lost my watch. The titanium one link came undone after bumping into door. Had
Ordered some watch bands for my ultra 2 on the 18th June, apparently they are expected to with Evri who will be delivering the good but up until now I have received no updates.
Do not buy from this company they seem to be scam.
Nicole, help me a lot with my return. I definitly recommend this brand. They have a great customer service team that is always ready to assist you with any issues or concerns you may have. The return process was seamless and hassle-free thanks to their guidance and support. I was impressed with their efficiency and professionalism. I will definitely be a loyal customer of this brand from now on.
Quality products, stellar customer service and a bright future for an all around good company. I plan to continue to support them - their titanium bands and magnetic bands are great.
Kaye from the customer success team was extremely helpful and really took the time to read my email and understand the issue! I really appreciate the quick turnaround and help with their team!
High quality products, amazing sales, fast shipping and phenomenal customer service! This company really cares about its customers! I recommend them to all my friends. Special thanks to Kaye for helping me, answering questions and truly caring about my experience! I’m definitely a lifetime customer!
Do not buy from this site. it's been a month and I've not received my goods. they don't respond to your emails. it's purely a scam. I've requested refund and they've ignored my email now.