New American Funding

Hello Mark, thank you for bringing these matters to our attention. We apologize for the stress and frustration you have experienced. Our AVP of Corporate Customer Service, Christian Rosales, will contact you directly on Monday, August 10, 2026, to personally assist you with a resolution. We appreciate your patience and look forward to speaking with you then.

Thank you so much for taking the time to share your wonderful experience, Miguelina! We are absolutely thrilled to hear that your loan officer and underwriter provided such outstanding service for your home equity loan. At New American Funding, our goal is to make the lending process as smooth, stress-free, and transparent as possible. It is incredibly rewarding to know that our team’s communication, professionalism, and dedication to meeting your timelines exceeded your expectations. We will be sure to pass your kind words along to the team—they will be delighted to hear how much you appreciated their hard work. Thank you for your high recommendation, and please don't hesitate to reach out if you need any further assistance or lending services in the future!

We apologize for any delays you experienced during your process, Greg. We take these concerns seriously. We value transparency and would like to look into what happened with your loan. Please contact our Corporate Customer Service Team directly at 800-450-2010, ext. 7100 to identify your customer file so we can research into this matter further. We hope to hear from you soon.

We are very sorry to hear about your frustrating experience, Marcus. We take these concerns seriously, especially regarding the billing issue after your payoff. Please contact our Customer Care Team at 800-893-5304 to speak with a supervisor, so we can investigate your account and work to resolve this immediately.

Congratulations on your new forever home! We are absolutely thrilled to hear about your wonderful experience with us. Buying a home is one of the most significant milestones in life, and we know how overwhelming it can be—especially when you are on a tight timeline. Hearing that our Sr. Loan Officer, Kaitlyn, and our Underwriter, Serei, were able to step in and provide the complete transparency, clear communication, and professionalism you deserved is music to our ears. They truly are NAF angels, and we are so proud of how hard they worked to turn a stressful 'rush' process into a smooth, successful closing. Thank you for trusting New American Funding to be your partner on this journey. We wish you many years of love, laughter, and beautiful memories in your new home!

Hello Rhonda, thank you so much for the amazing 5-star review! We are absolutely thrilled to hear that Jessica and Lin provided you with such honest and trustworthy service. Earning your trust and meeting your needs is our top priority. We will be sure to pass your kind words along to both of them. Thank you for choosing New American Funding and for the wonderful recommendation!

Hello Muhammad, thank you for the glowing review, and congratulations to you and your family on your first home! We are incredibly lucky to have Art Saber on our team, and we’re so glad to hear that his honesty, guidance, and quick communication made your homebuying journey a success. Thank you for choosing New American Funding after comparing your options, and for highly recommending us to others. We wish you all the best in your new home!

Hello Bobby, please accept our sincere apologies for your recent experience and the level of service you received. We elevated your concerns directly to our SVP of Customer Service, Ms. Dale. We understand she has since reached out to you personally to help resolve this matter. If you need any further assistance, please don't hesitate to contact us. Thank you for giving us the opportunity to make things right.

Thank you so much for the wonderful review! We are thrilled to hear that Ross and Jenniffer made the process smooth for you. Delivering a professional experience and being responsive to all of our clients' questions is exactly what we strive for. We truly appreciate your business and wish you all the best!

Hello Jordan, thank you so much for reaching out and sharing such a fantastic review of your experience with Mallory DePuy and New American Funding. We are absolutely thrilled to hear how supported and confident you felt throughout your home-buying journey. Mallory takes immense pride in advocating for her clients and keeping communication seamless, so hearing that she was able to make this milestone smooth and stress-free for you means the world to us. I will be sure to pass along your incredibly kind words to Mallory and her leadership team—she will be absolutely delighted to read them! Congratulations again on purchasing your new home! We wish you all the very best as you settle in. Please don't hesitate to reach out if we can assist you with anything else in the future.

Thank you so much for the wonderful review! We are absolutely thrilled to hear that Robert and Tammy made your refinancing process smooth, professional, and accessible from start to finish. Helping you secure lower, comfortable monthly payments is exactly what we aim to do. We will be sure to pass along your big shout-out and well-deserved recognition to both of them. Thank you for trusting us with your refinance!

Thank you so much for the fantastic recommendation! We are incredibly proud of Nick and Mark for their dedication, follow-through, and clear communication. Making the refinancing process simple and straightforward for our clients is always our top goal. We truly appreciate you taking the time to share your experience, and we'll be sure to pass along your kind words to both of them!

Thank you so much for sharing such a wonderful and detailed review! We are absolutely thrilled that Kat could step in and turn a stressful situation into a successful experience for you. As a working mom yourself, we know how valuable clear communication, honesty, and flexibility are. It is fantastic to hear that Kat’s dedication, late hours, and down-to-earth approach earned your trust and made the process seamless. We will definitely share your beautiful feedback with her and the rest of the team. Thank you for recommending NAF and trusting us with your home journey. Congratulations!

Thank you so much for the wonderful review and the recommendation! We are thrilled to hear that Jenny and Michelle provided such a friendly, efficient, and helpful experience. Ensuring all your questions are answered in a timely manner is a top priority for us. We will be sure to pass your kind words along to both of them. Thanks again for choosing us!

Thank you so much for your kind words! We are so proud of Andrew Yee for guiding you smoothly through your first loan process. Congratulations on your new home and thank you for choosing New American Funding!

Thank you for the great feedback! Being transparent and straightforward with our clients every step of the way is incredibly important to us. We are so glad you had a positive experience and truly appreciate your trust in us!"

Thank you so much for the kind words! We are absolutely thrilled that Darrell and Andrew were able to go the extra mile to secure the financing you needed. Providing an understanding and helpful experience is our top priority, and we will be sure to share your wonderful feedback with them. Thank you for trusting us with your home financing!

Thank you for the fantastic feedback! We strongly believe that clear communication and being readily available to answer your questions are key to a great experience. We are so glad we could make the process easy and straightforward for you. Thank you for choosing us!

Thank you so much for this wonderful feedback! We are incredibly proud of Laurie Cahill and her dedicated loan team for delivering such exceptional, client-first service. Knowing that Laurie was able to make the mortgage process smooth and stress-free for you is exactly what we strive for. Thank you for choosing New American Funding, and congratulations on your milestone achievement of homeownership! We wish you many happy memories in your new home.

Thank you for the wonderful feedback! We are delighted to hear that you had a great experience with New American Funding and that Jennifer was so helpful during the process. We appreciate your business and wish you all the best!