Hello Brandon, thank you for bringing this serious matter to our attention. We regret any inconvenience our mutual clients encountered. We take borrower confidentiality and strict compliance with appraisal disclosure regulations very seriously. It is our standard policy to ensure buyers receive their paid appraisals promptly. We would like to speak with you directly to review this matter in further detail and have the opportunity to address your concerns accordingly. Please contact our Escalation Team at 800-450-2010, ext. 7100 for immediate assistance. We hope to hear from you soon.
G
Glenn Neal · 写过 2 条评价 · 体验于 2026-06-04 ·
★★★★★
很棒的经历
很棒的经历。答案很快,而且知识渊博。整个过程中每个人都非常有帮助!
New American Funding 回复2026-06-30
Thank you so much for the fantastic feedback! We are absolutely thrilled to hear that you had a great experience and that our team was quick, knowledgeable, and helpful throughout the entire process.
Providing a smooth and well-supported home financing journey is exactly what we strive for! Thank you for choosing New American Funding, and we wish you all the very best.
J
John · 写过 1 条评价 · 体验于 2026-06-22 ·
★★★★★
贾森
杰森打理一切
干得好
New American Funding 回复2026-06-29
Hello John, thank you so much for the fantastic feedback! We love hearing that Jason made the process effortless and took care of everything for you.
Providing a smooth, stress-free experience is exactly what we strive for, and we will be sure to pass your kind words along to Jason to recognize him for his excellent work!
Thank you again for choosing New American Funding, and we wish you all the best.
Thank you so much for sharing your experience, Justin! We are absolutely thrilled to hear that you felt well-informed and received accurate, timely updates throughout every single step of your loan journey.
Providing a clear, transparent, and seamless experience is our top priority, and we are incredibly proud to have Caleb Batson representing us. Hearing that Caleb was a "really good loan officer" is the highest compliment we could receive, and we will make sure he is recognized for his outstanding communication and dedication to your loan!
Thank you again for choosing New American Funding, and we wish you all the very best!
J
Joel Martinez · 写过 1 条评价 · 体验于 2026-06-22 ·
★★★★★
与新美国基金的合作非常出色
与新美国基金合作是我在房屋融资过程中获得的最佳经历之一。从一开始,整个团队就以专业、尊重和真诚的关怀对待我。
我特别想认识艾莉·马伦迪诺。她的知识、沟通和奉献精神让原本充满压力的过程变得简单且易于管理。她总是可以回答我的问题,清楚地解释每一步,并非常努力地确保一切都步入正轨。很明显,她真正关心的是帮助我的家人,而不仅仅是结清贷款。
Ally 的专业知识、耐心和积极的态度让我在整个过程中充满信心。她始终不断超越,她对卓越客户服务的承诺树立了当今很难找到的标准。
如果您正在寻找一家重视诚实、沟通和卓越客户服务的贷方,我强烈推荐 New American Funding。如果您有机会与 Ally Marendino 合作,您将会得到很好的帮助。她是公司的一笔巨大财富,她所做的出色工作绝对值得认可。
New American Funding 回复2026-06-29
Hello Joel, thank you so much for taking the time to share such a heartwarming and detailed review of your home financing journey!
We are absolutely thrilled to hear that you had one of your best experiences yet working with New American Funding. Our goal is to always treat our clients with genuine care, respect, and professionalism, and it is wonderful to know our team hit that mark for you.
We are incredibly proud to have Ally Marendino on our team! Your kind words about her deep knowledge, clear communication, and unwavering dedication are a true testament to the kind of customer-first service she delivers every day. Going above and beyond to make a potentially stressful process feel straightforward and manageable is exactly what we strive for, and we will certainly make sure Ally receives the special recognition she deserves for her outstanding work.
Thank you again for recommending New American Funding and for trusting us to assist your family. We wish you and your family all the very best in your home
M
Michael Pare · 写过 1 条评价 · 体验于 2026-06-26 ·
★★★★★
杜肯非常乐于助人,有礼貌,很棒。
杜肯非常乐于助人,有礼貌,与他的团队合作非常好,我强烈推荐邓肯和他的团队
New American Funding 回复2026-06-29
Hello Michael, thank you so much for taking the time to share this wonderful feedback! We are absolutely thrilled to hear about your positive experience working with Duncan and his team.
Our goal is always to deliver polite, supportive, and highly collaborative service, and it's fantastic to know that the team worked together seamlessly to help you accomplish your home financing goals. We will be sure to pass along your high recommendation and kind words to Duncan and his team to recognize them for their outstanding work!
Thank you again for choosing New American Funding, and we wish you all the very best.
L
Lisa Johnson · 写过 1 条评价 · 体验于 2026-06-29 ·
★★★★★
我们需要为我们的房子再融资来支付……
我们需要为我们的房屋再融资以偿还债务,他们努力工作以完成这项工作。
New American Funding 回复2026-06-29
Thank you so much for sharing your experience! We are absolutely thrilled to hear that our team worked diligently to help you secure your refinance and accomplish your financial goal of paying off debt, Lisa.
Providing a smooth, supportive, and efficient refinancing journey is always our top priority at New American Funding. We truly appreciate your partnership and your trust in us to help secure your financial future!
Thank you so much for sharing such a wonderful review, Allison! There is nothing we love hearing more than when our clients build lasting, trusted partnerships with our team.
Having a long-term personal relationship makes all the difference when navigating your financial goals over the years, and we are incredibly proud to have Scott there to support you. Clear, consistent communication and efficient execution are what we strive for, and it’s wonderful to know Scott continues to deliver that amazing experience for you every time.
We will make sure Scott receives the special recognition he deserves for his outstanding, dedicated service!
Thank you for your continued loyalty and for being a valued member of the New American Funding family. We look forward to working with you for many more years to come!
D
Dalton McLain · 写过 2 条评价 · 体验于 2026-06-15 ·
★★★★★
NAF 的 James Torrence 非常……
NAF 的 James Torrence 在整个过程中提供了很大的帮助。感觉就像是在和朋友聊天,而不仅仅是在做生意。他对我所有的问题都有答案。
New American Funding 回复2026-06-29
Hello Dalton, thank you so much for sharing such a wonderful review! We are absolutely thrilled to hear about your experience working with James Torrence.
At New American Funding, we believe that securing home financing should be more than just a business transaction—it should be a supportive, personal partnership. Hearing that working with James felt like talking to a trusted friend who had all the answers is the highest compliment we could receive!
We will certainly make sure to pass your kind words along to James to recognize him for his outstanding service and dedication.
Thank you again for choosing New American Funding, and we wish you all the very best with your home!
Thank you so much for taking the time to share your feedback, Edwina! We are thrilled to hear that our refinancing team was on top of things and provided you with such prompt, supportive service.
Navigating documentation and questions can be a lot to handle, so we are incredibly proud of our team's patience, clear communication, and dedication to resolving any delays quickly and efficiently.
Thank you again for choosing New American Funding, and we wish you all the best with your newly refinanced loan!
L
Logan Haines · 写过 1 条评价 · 体验于 2026-06-04 ·
★★★★★
很棒的首次置业体验
非常适合帮助首次购房者完成您的流程
New American Funding 回复2026-06-29
Thank you so much for the wonderful feedback! There is nothing we love more than helping first-time homebuyers navigate the exciting journey of purchasing their very first home.
Walking you through each step of the process with clear communication, patience, and guidance is exactly what we strive for. We are so glad we could make the experience a great one for you!
Thank you for choosing New American Funding, and congratulations on your new home!
H
Heidi · 写过 2 条评价 · 体验于 2026-06-01 ·
★★★★★
我总是能够联系到我的贷款......
我总是能够联系我的信贷员,他向我解释了整个过程,并告诉我我的所有信息都是保密的。
New American Funding 回复2026-06-29
Thank you so much, Heidi, for sharing your feedback! We are absolutely thrilled to hear that your loan officer was always accessible and took the time to guide you clearly through the process.
Protecting your personal information is of the utmost importance to us. We place a strict priority on maintaining absolute confidentiality and security, ensuring that our clients can navigate their home financing journey with complete peace of mind.
Thank you again for choosing New American Funding, and we wish you all the very best!
Hello Ben, Congratulations on buying your very first home! 🥳 We are absolutely thrilled to hear that your homebuying journey was smooth, fast, and successful.
As a first-time homebuyer, having a team that not only answers your questions but proactively shares vital information you didn't even know to ask about makes all the difference. Providing that level of clear guidance and peace of mind is exactly what we strive for at New American Funding.
Thank you so much for trusting us with this major milestone, and we wish you many happy memories in your new home!
Thank you so much, Jonathan, for sharing your story and for giving such an enthusiastic recommendation for Eric Paterson!
Underwriting can sometimes present unexpected complexities, but having a loan officer who goes the extra mile and lays a flawless foundation makes all the difference. We are incredibly proud of Eric for his diligence, proactive "front work," and determination to see your loan through to a successful closing. Knowing that his hard work helped you secure your dream home is the absolute best reward we could ask for!
We will make sure Eric is recognized for going above and beyond to get you funded. Congratulations on your dream house!
Thank you so much for the glowing review! We are absolutely thrilled to hear that Jennifer provided such exceptional, patient, and knowledgeable service during your refinance.
Navigating unexpected delays can be stressful, so we are incredibly proud of Jennifer for going above and beyond to keep you informed and make the process as seamless as possible. We will make sure she receives the special recognition she deserves for her outstanding dedication!
Thank you again for choosing New American Funding, and we highly appreciate your recommendation!
Thank you so much for sharing your experience and for the wonderful feedback about Amy Chick!
Navigating the mortgage process can often feel daunting, but we are absolutely thrilled to hear that Amy made it feel straightforward and easy for you. Working non-traditional hours can add a layer of complexity to communication, so we are incredibly proud of Amy’s spot-on responsiveness and her flexibility to connect with you on your schedule.
We will make sure Amy receives the special recognition she deserves for going above and beyond to deliver excellent service!
Thank you for choosing New American Funding, and we are so glad you found us. We wish you all the very best!
Thank you so much for sharing your story and for recommending New American Funding! We are absolutely thrilled to hear about your experience working with Scott and Sarah.
Taking your very first steps into homeownership can certainly feel overwhelming, but having a dedicated team that is always communicative, accessible, and reassuring makes all the difference. We are incredibly proud of Scott for going the extra mile to make himself available during the evenings to answer your questions and ease your nerves. That level of dedication is exactly what we strive for!
We will make sure both Scott and Sarah receive the special recognition they deserve for helping you navigate this major milestone. Congratulations on your very first home!
Thank you so much for the fantastic "Job Well Done!" feedback! We are absolutely thrilled to hear that refinancing your home with New American Funding was such a pleasant, clear, and surprise-free experience.
Providing transparent, professional communication from start to finish is exactly what we strive for, and your kind words let us know we hit the mark. We truly appreciate your trust and partnership!
Thank you again for choosing New American Funding, and we wish you all the very best with your refinanced loan!
A
Arthur Jones · 写过 1 条评价 · 体验于 2026-06-25 ·
★★★★★
NAF 和 Jason 很棒
Jason Tiburzi 为我们辩护,在其他贷方无法获得再融资贷款时能够获得再融资贷款。他很专业,知识渊博,并指导我们完成整个过程的每一步。他总是可以回答我们的问题,让原本充满压力的经历变得更加轻松。我们衷心感谢他的辛勤工作,并强烈推荐他给任何寻找贷款人的人
New American Funding 回复2026-06-30
Thank you so much for sharing your story and for highly recommending Jason Tiburzi!
Refinancing can sometimes feel like a daunting hurdle, especially when other lenders have turned you away. We are incredibly proud of Jason for "going to bat" for you, utilizing his deep mortgage knowledge and professionalism to secure your refinance. Providing that level of dedication, guidance, and peace of mind is exactly what we strive for at New American Funding.
We will make sure Jason receives the special recognition he deserves for his hard work and commitment to your financial goals!
Thank you again for choosing New American Funding, and we wish you all the very best with your refinanced loan!
Thank you so much for taking the time to share such a thorough and glowing review! We are absolutely thrilled to hear that Robert provided you with such an outstanding and supportive home financing experience.
Navigating a mortgage comes with a lot of moving parts, and we understand how important it is to have a loan officer who is patient, thorough, and highly accessible. We are incredibly proud of Robert for his absolute professionalism and willingness to guide you through daily questions with clear, reassuring answers. Providing that level of dedication, knowledge, and care is exactly what we strive for, and it is wonderful to know he made the entire process feel smooth and stress-free for you.
We will make sure Robert receives the special recognition he deserves for going above and beyond to help you succeed!
Thank you again for choosing New American Funding and for highly recommending Robert. We wish you all the very best in your home!