Hi Wendell, Thanks for your feedback. We understand your concern. The price you saw in the ad is a starting point, but your final rate can vary based on details about your business, like location, coverage needs and risk factors. That’s why the quote may come in higher after you fill out the form.
We aim to be as transparent as possible, and we’d be happy to take another look at your quote with you. Feel free to reach out to our team at [email protected]
Hi Mary,
Your review concerns us as the option to change your payment option is available via our app! However, we are willing to assist you with the change. At your earliest convenience, please contact our support team at 1-855-222-5919. Our agents are live and available Monday - Friday, 8 AM - 5 PM CST. Our team is happy to help with your request!
Sincerely,
The ERGO NEXT Team
Hi Cyrus, We’re sorry to hear how frustrating this has been. That’s not the experience we want for our customers. Please email [email protected] with your policy details, and our team will review your case and work on a quick resolution if you still need assistance.
S
Steve Shane · 写过 2 条评价 · 体验于 2026-04-07 ·
★★★★★
我已经尝试了一个星期试图获得……
我已经尝试了一周试图从 Next 获得保险，他们的网站很糟糕，他们的客户服务电话在等待 20 分钟后就挂断了。这家公司就是个笑话，跑别走开，他们会浪费你的时间......太令人沮丧了
ERGO NEXT 回复2026-05-07
Hi Steve - Thank you for taking the time to share your experience with us. The details you provided are not consistent with our standards for customer service. We are reviewing this situation internally to ensure it doesn’t happen again.
We value your feedback and your business, and we hope to serve you better in the future. If you have any questions or additional feedback, please get in touch with us at [email protected].
Hi Janessa - We’re sorry to hear about your experience. This isn’t the level of service we aim to provide.We’re reviewing this internally to better understand what happened and help prevent issues like this in the future.
If you have any additional questions or would like us to take another look at your account, please reach out to us at [email protected]. We appreciate your feedback and the opportunity to do better.
J
J Mack · 写过 1 条评价 · 体验于 2026-03-29 ·
★★★★★
到目前为止还没有任何问题。
M
Maxwell Morrill · 写过 1 条评价 · 体验于 2026-03-23 ·
★★★★★
下一个保险是一个骗局
Next 保险是一个骗局。保险范围一开始看起来不错，他们说可以随时取消，但他们没有透露的是他们对年度合同收取的隐藏服务费。因此，如果您“随时”取消，他们会向您的卡收取年度服务费。当我打电话要求澄清并要求取消或退还费用时，我被告知“不可退还”。我解释说，对我没有收到的东西收取费用是欺诈。他们安静下来，没有回答我的问题。我确信这不存在什么欺骗顾客的骗局。不要选择下一个保险。我只能想象，如果真的发生了什么事，让他们遵守这项政策会有多难......
