ERGO NEXT

Hi Josh, Thank you for taking the time to provide feedback. We reviewed your account and were able to find your most recent communication with our team. Your request was originally submitted on June 12th via email without the sample document and were contacted via phone call on June 16th to help provide the correct document being requested. We apologize if the documentation process caused confusion — that's not the customer experience we strive for. If you have any additional questions, comments, or concerns, please contact our support team by email at [email protected] or by phone at 855-222-5919. Our hours of operation are Monday - Friday, from 8:00 a.m. to 5:00 p.m. CST. Our agents are always happy to assist and answer any questions you may have. Sincerely, The ERGO NEXT Team

Hi Dave, Thank you for taking the time to share your feedback. We understand how concerning it can be to see a significant increase in your premium, and we’re sorry to hear about the difficulty you’ve experienced trying to reach someone regarding your coverage changes. We have escalated your request to our team and an agent will be in contact with your shortly using the phone number provided.  For all other questions or concerns, please contact our support team via email at [email protected] or at 855-222-5919. Our hours of operation are Monday–Friday, 8:00 AM–5:00 PM CST. We are happy to help in any way we can! Sincerely, The ERGO NEXT Team

Thanks for the kind words and for recommending us to other small businesses. We're so happy the coverage and price worked well for you!

Balwinder, getting coverage that works for your franchisor's requirements matters, and we're sorry your experience didn't reflect that. That's not the standard of support we want for anyone. If anything is still unresolved, please email us anytime at [email protected].

Really glad our team could be there when you needed us. Thanks so much for sharing this.

Hi Mel, Thank you for taking the time to share your feedback. We located your account and are glad you were able to speak with a member of our team. As discussed, the payment schedule was presented at the time of purchase and included in the confirmation email with your policy documents once they were signed and accepted. We understand unexpected fees can be frustrating. While we’re not able to reimburse fees charged by your bank, we’re here to help with any other questions or concerns. Please reach our support team at [email protected] or 855-222-5919. Our hours are Monday–Friday, 8:00 AM–5:00 PM CST. Sincerely, The ERGO NEXT Team

Hi JA - That's not the experience we want anyone to have. We cover a wide range of small businesses directly, but there are cases where we refer customers to our trusted partners when we're not the right fit. If you'd like us to take another look, reach out at [email protected].

Hi Michael, Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating a non-renewal decision and a negative customer service interaction can be. We looked into this further and could not find any accounts that matched your reported non-renewal or recent interaction with our team. However, we'd like to make this right if we have failed to do so. Please contact our support team via email at [email protected] with the time, date, and best contact number to reach you. Our team will be in contact as soon as your email is received. Our hours of operation are Monday–Friday, 8:00 AM–5:00 PM CST. We look forward to hearing from you. Sincerely, The ERGO NEXT Team

Hi Sonja - We’re not able to see what may have happened based on this review alone, but we’d like to help clear things up. Please contact our support team at [email protected] with your details so we can take a closer look at your account and billing. We’ll work with you to sort this out as quickly as possible.