ERGO NEXT

Great customer service

Great customer service. And Great prices for my business!

This is a phishing company that uses…

This is a phishing company that uses bait and switch tactics. Square’s little underling WC ripoff. I wasn’t even with them a year and in January 2026 they wanted an audit. One email with little contact information. And it gave me 30 days to do this. Only WC insurance through payroll that ever required this since I pay through Square payroll. Plus I was phished by Next by them saying The Hartford no longer was servicing my account and they were taking it over since they were squares WC reps. I don’t investigate, but lesson learned. Now I cancelled them and they billed me $1662 for the whole year. You can’t reach a human there. AI phone service, live chat is a joke. I waited through 40 calls roughly 2 hours. I’m also checking these circumstances out with an attorney. I just don’t believe these people are serious. My company NEVER received one poster for the employee room, no pamphlets, no contact information as it’s insurance that protects them. But no, no nothing. Not one thing for me or them. The Hartford always sent information to be posted. Scammers with fake reviews, as I looked many 5 star reviews up and those people just don’t exist. I smell a class action.

The renewal process was flawless

The renewal process was flawless. Great company to use for company insurance

Additional Insured Endorsement NOT received

I am continuing to try and get a certificate that has an Endorsement included. I continue to request but have NOT yet been able to receive the necessary items to accompany my Certificate

Horrible company will try to double…

Horrible company will try to double your policy cost for no reason. Then you no one speaks English. Been in business for over 10 years never had a claim.

Unbelievable Audit Results & Customer Service

I have had pay-as-you-go workers comp insurance for well over a year; every time payroll is run an insurance payment is made immediately based off the actual payroll total. Six months after the close of calendar year 2025, Next decides to run an audit on my policy and payments. I'm not too concerned as I understand this is part of the process (why so late? no idea). The audit comes back claiming I have paid out more than $100,000 in payroll than I actually did last year! They don't share how they got those numbers, so I can't duplicate their findings. We both have access to the exact same payroll data through QBO. According to their "calculations" my premium is off by 33%!!! There is no useful contact information on their website. I finally locate a phone number on the bottom of the audit results and call. I work my way through the phone tree and get to a live person. This live person can't help me; I have to speak to the auditor or auditing department. I can't reach that department directly, but they will EMAIL ME sometime in the next few days to resolve the issue. I told the mouthpiece I was dealing with that I wanted a phone call within 24 hours; I should be able to reach a customer service agent with the same speed at which they withdraw money from my account! He said he couldn't guarantee that or speak to that because they get a lot of audit disputes and I have to wait my place in line (shocking!). Then he hung up on me. So now I'm waiting, hoping to get an email in the next 5-10 business days to start the process of disputing their own auditing mistake. I didn't choose this company for their prices; they were convenient at a time that I needed coverage. However, I will gladly pay more for good customer service. I will be looking at other coverage options TODAY.

renewed my policy

I opened a policy with them

I opened a policy with them, called 2 days later to flat-cancel, it has been 2 months of calling them and asking for the flat cancellation they had the audacity to charge me and not cancel or refund me till this day. this people suck they are thief pieces of shits.

Will steal your money and delay payment after approving it.

Terrible company. I was automatically signed up for insurance through their partner taylor brands. Taylor brands could not get my business account setup so they canceled the service before it started but did not cancel insurance they setup through ERGO Next. 6 months later I had to fight to get a $411.17 refund approved because I was being billed for services that were canceled. Now 2 months later I am calling several times a week to find out where my refund is. They keep telling me it was approved, but there is an "IT" problem preventing them from actually sending me the money back. I told them they could mail me a check. This company is full of shit and I would stay far away from them. I feel bad for the poor soul who actually has to file a claim. Imagine waiting on a claim to be paid out but they wont send the money because of some fake "IT" issue. This company is a bunch of liars and thieves.

I just needed proof of the additional insured endorsement

I have a customer who was asking me for an additional insured endorsement and they specifically wanted the pdf of the endorsement showing they were listed. I asked the next contact I have for the paperwork. He sent me to COI and told me to use the online portal. I explained that I already have the COI and we need the actual endorsement paperwork. The agent sent me the COI once again and told me to use the portal. I sent the agent the sample paperwork the customer is requesting and told him this document is not available on the portal. The agent said he would contact customer service. Customer service sent me the same COI again and told me to use the portal. Once again I explained the document I needed is not on the portal, and the customer is asking for the additional insured endorsement. Once again, I received another COI and was told, again, to use the portal. Anyway, I asked 7 times for the document, had my customer's compliance officer call the agent and explain what was needed. He never called them back and just sent us a group email with the COI and told me once again to use the portal. It took me 2 weeks, 7 emails, and 4 phone calls to get one document.

Nextinsurance came when I needed one…

Nextinsurance came when I needed one the most and I thank-you

My price went up 33%

My price went up 33%. I can NEVER get a himan on the phone. I want to change my coverages. Please call me.215.803.4165 I will consider canceling my policy if I do not receive a callback.

ERGO Next insurance is the best

ERGO Next insurance is the best, great price, great coverage and very affordable 🌟I will recommend everyone for the business to use ERGO Next👏

Worse online insurace and customer…

Worse online insurace and customer service support. I will never deal with this online services insurance company. I got the insurance and it was not my franchisor needed, to get it corrected was nithtmare and to get them stop billing me was huge headach. Never again. Pay few more dollars, deal with humans.

Next insurance is the best

Next insurance is the best I had a clime they were helping me with everything Thank you 🙏

Without Warning...!

I bought general liability insurance from Next and thought all was good. Then 20 days later without warning they charged me the next premium which caused an overdraft charge. They did not send an email or text the day before as a warning. Most insurance Co. do a 30 day billing.

Buisness insurance

Easy to use app!

Bait and Switch - Don't Waste Your Time

These guys are lead gen for other insurance companies. Disappointing bait and switch. We filled out the application online only to be told to call another company (Tivly) who "works with hundreds of carriers and brokers." Total waste of time.

I had Ergo Next for a year with no…

I had Ergo Next for a year with no claims against me, yet they dropped my coverage. They stated my company's revenue was insufficient, which I found to be complete nonsense. To make matters worse, the representative was incredibly rude and hung up on me. I would not recommend their services to anyone.

Called to purchase workers company paid…

Called to purchase workers compensation paid 105. For 1st month on April 29 received policy and it was general liability canceled on May 2nd my account was debited 23.58.