ERGO NEXT (nextinsurance.com) has a 4.0 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 23% of reviews are 1 star, a relatively high share; The business has replied to 48% of negative reviews. Last updated 2026-08-11.
I RESPONDED TO AN ADD on Facebook ( Martial Arts Instructor insurance for $ 19 per month ) ; After filling out the form , the price came back > $ 70 per month ! BAIT & SWITCH
Reply from ERGO NEXT2026-05-07
Hi Wendell, Thanks for your feedback. We understand your concern. The price you saw in the ad is a starting point, but your final rate can vary based on details about your business, like location, coverage needs and risk factors. That’s why the quote may come in higher after you fill out the form.
We aim to be as transparent as possible, and we’d be happy to take another look at your quote with you. Feel free to reach out to our team at [email protected]
Next provides me with the vendor insurance certificate I need when working at large venues that require it. It's very affordable & easy to use. I would highly recommend Next for your vendor insurance needs.
c
customer · 4 reviews · Experienced 2026-04-10 ·
★★★★★
App experience
App is easy to use including providing COIs when necessary. I've never had to make any sort of claim (knock on wood) so I can't tell you how that process goes but as far as what I have needed it for, It has been great
M
Mary Taylor Allen · 1 review · Experienced 2026-02-10 ·
★★★★★
I want to change my payment from Credit…
I want to change my payment from Credit Card to Debit Card. This is to save the $2 monthly Credit Card fee. However the Website will not allow me to make this change. Please assist.
Reply from ERGO NEXT2026-04-13
Hi Mary,
Your review concerns us as the option to change your payment option is available via our app! However, we are willing to assist you with the change. At your earliest convenience, please contact our support team at 1-855-222-5919. Our agents are live and available Monday - Friday, 8 AM - 5 PM CST. Our team is happy to help with your request!
Sincerely,
The ERGO NEXT Team
C
Cyrus Giroir · 1 review · Experienced 2026-04-08 ·
★★★★★
Absolute trash service
Absolute trash service. We used them as they were apart of squares little eco system. Pathetic service when it comes to closing the insurance. We closed our doors in december but not the llc. These people argued back and forth that we needed dissolution of the company to close. Month later we realise this moron needed that to close the account and get us back pay. We ended up paying an extra month figuring this out. Two months later im still getting auto draft. contacted them and they say they never got the signed doc to close the account from me. I RESIGN the doc and again they want papers showing we closed our company to refund those months. so four extra months of paying insurance we didnt need to due to this horrible agent. Pathetic
Reply from ERGO NEXT2026-05-07
Hi Cyrus, We’re sorry to hear how frustrating this has been. That’s not the experience we want for our customers. Please email [email protected] with your policy details, and our team will review your case and work on a quick resolution if you still need assistance.
S
Steve Shane · 2 reviews · Experienced 2026-04-07 ·
★★★★★
Ive tried for a week trying to get…
Ive tried for a week trying to get insurance from Next, their website sucks, their customer service phone hangs up on you after waiting 20 minutes. This company is a joke, run don't walk away, they will waist your time...so frustrating
Reply from ERGO NEXT2026-05-07
Hi Steve - Thank you for taking the time to share your experience with us. The details you provided are not consistent with our standards for customer service. We are reviewing this situation internally to ensure it doesn’t happen again.
We value your feedback and your business, and we hope to serve you better in the future. If you have any questions or additional feedback, please get in touch with us at [email protected].
c
customer · 2 reviews · Experienced 2026-04-03 ·
★★★★★
I was on the phone with a Michelle that…
I was on the phone with a Michelle that was no help supervisors was supposed to give me a call back within 24 hours it's been over 3 day's and still haven't received no call back.
Update: I had to call their customer service and found out they did not process a second payment. It just takes 2-7 business days for them to receive/update the processed payment. It would have been simple if the chat rep would have just did that from the start. 25 minutes to get that information.
Their customer service is absolutely horrible since transitioning to "ERGO". There was a payment issue so I changed my payment on my account. The payment processed with my bank but I never got a receipt. My account is still showing "still processing". I am getting emails saying I didn't pay. I chatted with them and they said the payment didn't go through and they resent it for processing (Visa) rather than acknowledging the bank acct payment. I sent proof of it clearing and they referred to my old form of payment. Their website never acknowledged my payment made with my bank account so now they are trying to take an additional payment without my authorization. Their website is not reflecting the change of payment. I told them I wanted to chat with tech because of their glitch and I was told no. I was told that the payment is still processing. It is like the rep didn't understand the breakdown. I don't have time for this.
Reply from ERGO NEXT2026-05-07
Hi Janessa - We’re sorry to hear about your experience. This isn’t the level of service we aim to provide.We’re reviewing this internally to better understand what happened and help prevent issues like this in the future.
If you have any additional questions or would like us to take another look at your account, please reach out to us at [email protected]. We appreciate your feedback and the opportunity to do better.
Next Insurance is a SCAM. The coverage looks good at first, and they say cancel anytime but what they don't disclose is the hidden service fee they charge for the yearly contract. So, if you cancel "anytime" they charge your card the yearly service fee. When I called to get clarification and have the cost removed or refunded, I was told it was "non-refundable". I explained to be charged for something I didn't receive was fraud. They went quiet and didn't answer my questions. I am sure this is there little scam to defraud customers. DO NOT GO WITH NEXT INSURANCE. I can only imagine how hard it would be to have them honor the policy if ever anything did happen...
J
Jessie A · 2 reviews · Experienced 2026-03-23 ·
★★★★★
Absolutely worst customer service
Absolutely worst customer service. Can't call a human to ask questions, they push you to an Ai chat bot that cant answer the questions, who then pushes you to a live chat person. The chat on their website has to remain open the entire time, or they disconnect you while you wait, then after waiting 30 mins to talk to someone they take another 15 mins to respond to each message, only for them to not answer my question and just repeat what I told them. It's clear that their systems are an absolute disaster and their employees are either overworked or undertained. Canceling my policy to go elsewhere.
I’ve had a great experience with Next Insurance for my business. The process of getting coverage was quick and straightforward, and everything was easy to understand—even for someone new to business insurance. I really appreciate how simple it is to manage my policy online, from downloading certificates of insurance to making updates when needed.
Their pricing is competitive, and I was able to find coverage that fits my business without breaking the budget. What stood out most was the convenience and transparency—no hidden surprises, just clear options and solid protection.
Overall, Next Insurance has given me peace of mind so I can focus on running and growing my business. I’d definitely recommend them to other small business owners looking for reliable and hassle-free insurance.
