Novakid

Hello Jassim! We’re sorry to hear that the level didn’t meet your expectations. We understand how important it is for your child to be in the right program. Our academic team has already reviewed your concern and sent you an email with recommendations on how to adjust the learning path. Please take a look, and if you have any questions or need further assistance, we’re always here to help! Best regards, Elizabeth R., Director of Novakid Global.

Hello Dear Customer! Thank you for your feedback. Our academic team has reviewed the lessons and sent you their detailed observations in the chat—please take a moment to check. We’re proud to have some of the best teachers who strive to make every lesson fun and engaging for children. However, we understand that sometimes a teacher’s style may not perfectly match a child’s personality or needs. In such cases, we’re more than happy to help you find another teacher who might be a better fit. While the teacher demonstrated engaging techniques, high energy, and praise, it appears your son was a bit tired and less responsive during the session. It’s completely normal for young learners to take time to adapt, and we recommend giving him a bit more time to settle into the routine. Please let us know how we can assist further, and feel free to reach out to our Customer Care service anytime! Best regards, Elizabeth R., Director of Novakid Global.

Hello Malgorzata! Thank you for your feedback. We’ve already processed the refund for the subscription that was purchased by mistake, as our manager explained to you. Please note that refunds typically take up to 14 days to complete, depending on the payment provider. Rest assured, the process is underway. Regarding our teachers, we’re proud to have a diverse team from various countries. All our teachers hold either British or American accents to ensure a high-quality English learning experience. If you’d prefer to change your teacher, please let us know, and we’ll be happy to assist you in finding a new match. If you have any further questions or need assistance, please don’t hesitate to reach out to our Customer Care service—we’re here to help! Best regards, Elizabeth R., Director of Novakid Global.

Hello Bodrug Alina! Thank you for your kind words ☺️ We are happy your daughter likes our lessons. Next time wish to get a higher rating. Best regards, Elizabeth R., Director of Novakid Global.

Hello Asmaa! We’re sorry to hear about the difficulties you faced during the lesson. After reviewing the situation, it appears the issue was related to your connection. However, we’ve returned the lesson to your balance, so you can take it again ✅ To ensure future lessons run smoothly, we recommend following our technical requirements: ✔ Refresh the page if you do not see or hear the teacher ✔ Reboot your Wi-Fi router and try to find a spot with a stronger signal ✔ Make sure third-party programs are disabled during the lesson If the issue persists, we suggest trying a different device or network for a more stable connection. Thank you for your understanding, and we hope your next experience will be much smoother! 😊 Best regards, Elizabeth R., Director of Novakid Global.

Hello Saeed! Thank you for your feedback. The teacher you mentioned is your regular teacher, and we noticed you’ve had two more lessons with them since. How did those go? We’d like to share that this teacher has been working with us for a long time and has received positive feedback from many other parents. However, we understand that everyone has their preferences, and you’re always welcome to choose a different teacher from your personal account—we have over 2,500 teachers to pick from! ✨ If you’d like help finding someone else, our Customer Care Service is happy to assist—just send us a message. We’re here to ensure your experience is the best it can be! Best regards, Elizabeth R., Director of Novakid Global.